Customer Reviews for undefined

Hello HomeDepotCustomer,

Thank you for taking a moment to leave your review on the Ring Spotlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. We are saddened to read that this device did not meet your expectations, but we are pleased to read that your concerns were resolved with a product replacement.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hello HomeDepotCustomer

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We know you rely on your Ring Spotlight Cam to keep your home secure. We will be more than happy to help you with this today.

We recommend to factory reset your Spotlight Cam. Press and hold the setup button on the top of the unit for 15 seconds. Next open the Ring app and setup the device.

Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Thank you,
Antonio from Ring

Hello Stogie,

We, too, believe that nighttime motion detection and video are very important, since this can be when we feel most vulnerable. Please know that Ring takes your security and peace of mind very seriously. We are here to be of assistance and find a solution to this dilemma.

Certain models of Ring devices have a night vision feature that allows you to see through the camera in low light conditions. By using infrared light, the camera can create a black and white image that is then beamed to the Live View in your app. By turning the color night vision feature on, the camera will use whatever ambient light is available to try and create a "false color" image in your Live View. This lets you get a better sense of what's happening in the image by creating a false sense of color depth. For night vision troubleshooting tips please visit this article: https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Antonio from Ring

Hi Dayle,

We want to thank you for your business and the opportunity in serving your home security needs. The Ring Spotlight Camera is designed to connect you to 1080p HD video consistently and reliably. We understand how important the video feature is, as this allows you to see your visitors.

Poor video quality or connectivity can sometimes be caused by a wifi issue. We recommend running a distance test in order to discover what video resolution you are receiving at your router, compared to how it performs when mounted. For the best results, please do the following:

1. Remove your Ring Camera from its mounting and bring it into the same room as your wifi router.
2. Be sure you've turned off your cellular data and connected to the same 2.4GHz wifi network as your Ring device.
3. Open your Ring app on your smart-phone or tablet.
4. Trigger a motion event on your Ring Camera.
5. Examine the resulting video.

There are two possibilities that will occur during the distance test: the device will have crisp and clear video as it is intended to have, or the video will still be of poor quality.

If you find that the video is clear and you are connected fast, then we recommend improving the wifi signal to your Ring camera by connecting it to a wifi extender, such as the Ring Chime Pro. However, if you find that the video is still of poor quality or takes too long to load, then you will want to address issues with your wifi speeds.

We appreciate that you have placed value in owning a Ring device to secure your home and know it's vital that the video features meet your needs and expectations. We'd love to connect you with our Ring specialist to help get these matters resolved as soon as possible. Please reach out to us today.

Thank you,
Nicole from Ring

Hello spintorn,

Thank you for taking the time to leave a review and share your feedback with us. Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We are always striving to improve our products and their performance. We here at Ring understand how important it is to feel protected which is why we offer our optional basic Ring Protect Plan starting at $3/month or $30/year. Also we would like to note that without the Ring Protect Plan you may still use the Live View feature and get motion alerts. If there is any further feedback that you would like to share, please reach out to us directly at 18006561918. We look forward to hearing from you. -Jamila at Ring

Hello HomeDepotCustomer,

Thank you so much for showing interest in our products and desiring to have more information regarding the optional Ring Protect Plan subscription. We want to ensure that we can answer any questions you may have concerning how the Ring Protect Plans work and how to save/share your videos, when necessary.

Ring gives customers a complimentary 30-day trial with each new Ring device. After the 30-days, you can choose if you would like to purchase a Ring Protect Plan or not. A Ring Protect Plan is not necessary to view real time notifications on your Ring cameras. Without the Ring Protect Plan, you can still use the live view and two-way audio feature, you are still able to see who is at your door and answer motion notifications. In order to see past recorded videos from your ring device, you will need the optional Ring Protect Plan, which starts at $3/month per device or $30/year per device. Please see the following link for more information regarding the Ring Protect Plan and the benefits it offers: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Protect Plan question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

Thank you,
Jamila with Ring

Hello Jim,

Ring knows how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. We really appreciate that you have placed value on owning one of our Spotlight Cams for your home security. Rest assured, we are here to resolve your concerns and ensure you have a device you can rely on for the long term. Based on your review, it seems like you are having trouble with your Ring Spotlight Camera. If this is the case, we recommend resetting the device. To reset your Ring Spotlight Camera, press and hold the setup button. Once the light on the bottom of the device stops flashing, you may continue setting up the device. Please see our help center article for more information: https://support.ring.com/hc/en-us/articles/115003534926-Setting-Up-Your-Ring-Spotlight-Cam-In-Your-Ring-App.

If you still have the Ring device in your possession, we invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback/experiences with Ring. We look forward to hearing from you, if we can be of any further assistance!
Thank you,
Jamila with Ring