Customer Reviews for undefined

Hi DYIQueen. Finding the right home security devices can be tricky, so I'd be happy to try and help. The Spotlight Cam Wired has a cable that plugs into a standard power outlet for continuous power. If you're looking for a wireless camera, the Spotlight Cam Battery may be a better fit as it is powered off a rechargeable battery rather than a power cable. For a more in-depth comparison of the different power requirements and features between each Ring Security Camera, you can review our buyer's guide here: https://support.ring.com/hc/en-us/articles/360041531472-The-Security-Camera-Buyer-s-Guide. If you have any additional questions, check out the Ring Community at https://community.ring.com/ to find solutions from other neighbors. Best wishes, Ashley from Ring.

Hi Neighbor. A great way to manage you lights is by adjusting your Light Settings. This Help Center article here has information on Light Settings: https://support.ring.com/hc/en-us/articles/115004192966-Controlling-the-Lights-and-Light-Settings-on-Your-Spotlight-Cam-Wired. Make sure you don't have any other devices linked to your Spotlight Cam, which can also cause light activation. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hi Neighbor. Great call on returning this item. Having a new product is the best way to ensure security and functionality of your Ring Devices. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello HomeDepotCustomer,

Thank you for taking a moment to leave your review rating on the Ring Spotlight Cam Wired. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We do our best to train each of our representatives on how to properly handle our neighbor's issues. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of that process!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Spotlight Cam Wired product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hello Gary,

We appreciate you taking time out of your day to share your Ring Spotlight Cam Wired experience with us! We understand the importance of having a seamless setup process and how it can be concerning to see that the device will not set up accordingly. Rest assured, that it is a top priority for us to get this working.

If you're running into issues setting up your Ring video doorbell or security camera—such as not being able to connect to the temporary Ring network or not connecting to your home wifi network—try some of the troubleshooting steps listed in the following article: https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly.

We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Spotlight Camera. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

All the best,
Jess from Ring