Customer Reviews for Samsung 33 in. 21 cu. ft. Top Freezer Refrigerator with FlexZone and Ice Maker in Fingerprint-Resistant Stainless Steel

Hi Caaaaarrrrrll.

Thank you for bringing this to our attention. I see you have some concerns with the 33 in. 21 cu. ft. Top Freezer Refrigerator with FlexZone and Ice Maker in Fingerprint-Resistant Stainless Steel having a buzzing nnoise. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

These sounds also describe the sound of the compressor. It sounds just like a quiet engine or motor. It will start up, run at low or high speed (and can change speeds), might make some clicking as it operates, and maybe sputters a bit as the fan slows to a stop.

Here are some links for more details to help you maximize the appliance's potential.

Understand the noises coming from your Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/

Looking at the symptoms you provided, it sounds like the compressor might be having some issues.

If repair is needed, please take note of your warranty coverage:

One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144630738

Have a great day.

^Charles

Dear Valued Home Depot Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Home Depot customer service department at P. (800) 466-3337 H. Monday - Sunday, 6a.m.-2a.m.(ET).

Your reference number is 1144572919.

-Noraina

Hello Sheri Kay! Thank you for choosing a Samsung as your new refrigerator. Your new refrigerator is sleek in design and has ample space. It is an excellent choice! Welcome to the Samsung family! ^Lena

Hello Barb! Samsung is thrilled to hear that you found what you was looking for with this refrigerator! We appreciate your 5-star review. Welcome to the Samsung family! ^Lena

Hello ernie, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are sorry to hear that you're having issues with your refrigerator as it's not cooling, the freezer is not working, and the ice maker is not making any ice. I understand you want to return the product so it can be replaced. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001027/ and click on "Refrigerator or freezer is not cooling at all" to guide you on the issue. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and click on "Samsung ice maker is not making any ice" to guide you with the troubleshooting steps. I also recommend you check this link https://www.samsung.com/us/support/service/warranty/RT21M6215WW/AA for the warranty information of your refrigerator. It says you have one (1) year warranty for parts and labor, five (5) years for parts and labor on sealed refrigeration system only (compressor, evaporator, condenser, drier, and connecting tubes), ten (10) years for parts and five (5) years labor on digital inverter compressor only. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144366902. -Noraina

Hello, we are sorry to hear that you returned your previous unit. This, by no means, is the experience we want our customers to have. If you ever need assistance please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144076403) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay

Hello! That is fantastic to hear. We appreciate your 5-star review. Thank you for choosing Samsung. ^Lena