Hello Tom, we appreciate you for sharing your experience. You are a valued Samsung member and your experience matter to us. We manufacture many different products with different features and it is only through feedback from customers like yourself that we are able to make our products better. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143271558) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena