Customer Reviews for Samsung 7.5 cu. ft. Stackable Vented Gas Dryer with Sensor Dry in White

Dear Valued The Home Depot Client,

To better assist you with the defective dryer, don't hesitate to get in touch with our The Home Depot Customer Service department at (800) 466-3337. Call any day between Monday - Sunday, 6:00 AM - 2:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry.

Have a great day.

Melardo

Greetings! Let us help you with enabling the drum light on this Samsung dryer model. We agree with you that an interior drum light is important. Please turn to page 43 of this model's user manual shared below to enable the drum light for you to see your laundry when getting them. The light will remain turned on for 2 minutes and will automatically turn off. https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf Should you need more assistance with this dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146031074 to help our team pull up your information. Leo

Hi there,

We're ready to help find solutions to enhance your dryer performance.

We recommend checking how much heat your dryer gives, cleaning the lint filter, cleaning the exhaust vent, and selecting the correct cycle based on what is drying.

You may refer to this link about clothes that are not dry; click on the hyperlinks about cleaning the lint filter, cleaning the exhaust vent and dryer cycles, settings, and features. You may also watch the video to know what to do if your dryer is not heating or drying:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

Should you need assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145981165, to help our team pull up your information.

Have a great day.

Melardo

Greetings, Let us help you to improve your drying experience with the dryer. I have shared an article that can help you to improve the drying performance of your dryer, kindly watch the whole video and click all the embedded words for more steps. https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Hi JKim,

Let us help you with your dryer,

I have shared a link below where you can check the steps to prevent squeaking noise on the dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/

Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician for your dryer.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145910774, which will help our team pull up your information.

^Rainly

Hello there, We would love to discuss your dryer as you may need to request another service call as this is a back job. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Have a great day. -John

Let's go forward and enhance your dryer's drying performance, RSavin!

If your dryer is heating, but the clothes are still damp, your vent is probably blocked. To ensure you're performing the proper troubleshooting steps, determine if your dryer has hot air, then we'll guide you through the steps to resolve it.

Dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

Clean your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00050526/

The Vent Blockage test on your dryer automatically detects the status of the exhaust ducts and reports any blockages or problems. Clean, proper ducting can help reduce drying time and save energy.

Run a Vent Blockage test on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00062855/

You may also check the user manual for other solutions when the dryer dries unevenly. See page 46.
https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf

To get the best results when you're doing laundry, it's essential to consider the weight of each load and use the proper cycle. Below are the links to guide you.

The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/

Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

Please provide us with this reference number (1145758294) to help our team pull up your information when you message us.

Thank you!

-Angelica