Customer Reviews for SIMPSON Universal 15 in. Surface Cleaner for Cold Water Pressure Washers Rated Up To 3700 PSI
- Cleans garage floors, driveways, patios, decks and sidewalks
- Made out of steel with two high-pressure rotating jets
- Universal to fit most gas pressure washers w/quick-connect wands
Customer Reviews
May 8, 2024
cleaned all of my surfaces very well. Never plugged
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Response from SIMPSON TeamMay 8, 2024
We're glad to hear you enjoyed a flawless performance and your surface cleaner delivered an efficiency boost with great results. You can tag #simpsonclean on social media any time with photos of your projects, and we'd love to see the difference it's made for you. Have fun knocking out those large surfaces in record time - and thanks for reviewing, TERRY!
May 3, 2024
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May 1, 2024
The surface cleaner failed to function after 1/2 of the driveway was pressure clean. It was terrible.
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Response from SIMPSON TeamMay 2, 2024
Hi, JOHN. We're sorry to hear about the issue you experienced and would like to learn more. If you would contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com we hope to determine just what might be going on. It may be a simple matter easily resolved with a little troubleshooting. We appreciate you sharing this experience & hope you will be in touch soon!
May 1, 2024
Used it to clean my walkway and driveway. Did a great job. So far, so good.
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Response from SIMPSON TeamMay 2, 2024
We are so glad to hear it, GERARD. Feel free to show off that work by tagging #simpsonclean on social media and we'd love to see the results you achieved on your walkway/driveway. It's good to know your surface cleaner delivered an excellent performance to boost your efficiency and tackle the job. Thanks for the positive feedback!
Apr 29, 2024
Piece of Junk
I was only able to use the Simpson surface cleaner for about 3 hours of total time before it quit working properly. Water comes out of the two
nozzles, but the arm will not spin. The arm spins freely when I push it. This is a piece of junk.
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Customer review from simpsoncleaning.comApr 28, 2024
Quit working after 30 minutes
After 30 minutes of use this stopped spinning. I looked at the reviews after my problem (mistake!) and Simpson suggests cleaning nozzles and Checking screens. I don’t understand why this needs so much maintenance - I’ve had a slightly cheaper unit that lasted 4 years with zero problems and zero maintenance.
I’m returning this.
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Response from Simpson TeamApr 29, 2024
We are sorry to hear about the spinning trouble, OutsideGuy. If you still have your unit, please reach out to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we hope to see if we can help improve performance. We document all feedback for our records and appreciate you taking the time to review!
Customer review from simpsoncleaning.comApr 23, 2024
Need to be greased periodically
Undo the screw, put some grease and give it 1 minute with multiple shots before it will spin properly, otherwise it will stop spinning. Do it every time when use it.
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Response from SIMPSON TeamApr 24, 2024
We're glad to hear you've been able to fine-tune your experience, & your surface cleaner has boosted your efficiency. Thanks for taking the time to share your experience, Mike!
Apr 20, 2024
Stopped working
Worked great at first, then it stopped spinning! I tried to clean the jet that wasn't working with CLR, didn't work. If you like pain in your life, buy this!
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Response from SIMPSON TeamApr 22, 2024
Hi, JimK. Spinning issues can be caused by debris and often easily resolved. Try checking the water inlet filter where the garden hose attaches and make sure nothing is clogged. Second, use a small wire (or an inexpensive pressure washer nozzle cleaning tool) and make sure nothing is lodged in the nozzle tips. Also check the center hub for debris that may be impeding the spinning arms. If you're still having trouble with the unit after these steps, please give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we will be happy to do a little more troubleshooting to identify/resolve the problem. Thanks for taking the time to share this experience and we hope you are up and running smoothly soon.
Apr 18, 2024
Second one we’ve purchased, both of them didn’t last a day! Worked for about an hour then wouldn’t spin, we cleaned it out and still nothing! Obviously there’s an issue with this product.
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Response from SIMPSON TeamApr 18, 2024
Hi, DAPHNE. We're sorry to hear about the spinning issues. This may be an issue easily resolved - if you would give our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would like to do a little troubleshooting with you to see if we can improve performance. We will be recording your feedback for our records and hope you will be in touch with us soon!
Apr 17, 2024
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Apr 3, 2024
Cut my time to clean my driveway and patio in half. Should have purchased years ago.
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Response from SIMPSON TeamApr 4, 2024
We are so glad to hear it, HomeDepotCustomer. You can show off those results any time by tagging #simpsonclean on social media and we'd love to see the difference your surface cleaner made on your driveway/patio. It's great to know it delivered an excellent performance and boosted your efficiency in a big way. Thanks for reviewing!
Mar 25, 2024
Good machine, poor accessory
As all other's have said, complete junk after one use. Solid machine, especially with the Honda motor, but the surface cleaner clearly needs help. I hope they have pulled this design from the shelves.
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Response from Simpson TeamMar 25, 2024
Hi,gtv805. We're sorry to hear about the difficulty you've experienced with the surface cleaner & would like to see if we can improve performance. If you would give our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would like to discuss the problem in more detail. Spinning issues can be clog-related and often easily resolved. We appreciate all feedback and hope you will be in touch soon!
Customer review from simpsoncleaning.comMar 20, 2024
Worst product I've seen in my entire life!
Worst product I've seen in my entire life! Some worked for 30 minutes others 4 times and only one lasted 10 times or so. No replacement jets.
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Customer review from simpsoncleaning.comMar 15, 2024
DO NOT BUY!
The 2nd time I used this the arms wouldn't spin. Cleaned everything as stated in the instructions. Called customer service and because it was a little over a year since purchased they wouldn't do anything about it. Said warranty was extended from 90 days to 1 year due to all the problems with this product.
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Mar 13, 2024
Support does not answer their phone
Due to the disastrous reviews, I tried calling support to ask if any solutions have been provided. I tried the number three times, each time I gave up after 15 minutes of waiting for someone to come to the phone.
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Feb 28, 2024
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Jan 15, 2024
One Consistent Problem that Simpson won't fix.
The first one of these that I purchased was replaced as a warranty claim, even though my product was just outside the normal warranty. While I appreciated the courtesy of a free replacement, the replacement didn't fare any better than the original. The replacement worked fine for two uses over about a two-month timeframe. When I tried using it a third time, the heads would no longer spin. Water would spray just fine, but the spinning action was non-existent, rendering this tool useless. This complaint is so common that Simpson really needs to fix this or stop selling these. I have two other surface cleaners (off-brands from Amazon) that have lasted for several years with no issues.
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Response from Simpson TeamJan 16, 2024
We're sorry to hear about the spinning troubles. This particular issue can be caused by clogs somewhere in the system and often easily resolved. If you would reach out to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would be happy to do some troubleshooting to see what is needed to get you functioning properly again. We appreciate you taking the time to share this experience and hope you will be in touch!
Customer review from simpsoncleaning.comDec 31, 2023
Did not work out of the box with first use
Wished I didn't throw out my old surface cleaner when I bought the new Simpson power washer that came with a surface cleaner. I had another manufacturer surface cleaner and cleaned great but this Simpson surface cleaner was not rotating quick enough to effectively clean and had to use the typical spray nozzles to finish the job.
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Response from Simpson TeamJan 5, 2024
Hi, Joseph-Orlando. We're sorry to hear this unit has not performed to meet your expectations. If you would give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com we'd like to do a little troubleshooting & hope to improve performance as quickly as possible. We appreciate you taking the time to share your experience and hope you will be in touch!
Customer review from simpsoncleaning.comNov 8, 2023
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Oct 15, 2023
Stopped spinning during first time use
Started with a small sidewalk. Wow, I was very impressed. Then started on the driveway, and it stopped spinning and all I saw was circles, no cleaning at all. We tried everything that others had mentioned that they tried, nothing worked. We bought a defective surface cleaner and it was too late to return it. Think twice before buying this one.
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Response from SIMPSON TeamOct 16, 2023
We're sorry to hear about the spinning troubles, Kris. If you would reach out directly to our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would be happy to do some troubleshooting with you personally to see if we can improve performance. We will be documenting your review for our team. Thanks so much for sharing your feedback and we hope you will be in touch soon!
Oct 10, 2023
Spinning spray wand seized after 15 minutes
The unit seemed be a quality unit. The problem was the bearing/bushing for the rotating spray wand seized 15 minutes into use. Used a 2200 PSI Power Washer so I know it wasn't spinning too fast to melt the components. No parts support from factory. Was considering a new Simpson Power washer but having second thoughts now.
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Response from Simpson TeamOct 11, 2023
Hi, MikeG99. We are sorry to hear about the spinning trouble, and we appreciate you sharing your experience, as all customer feedback is extremely valuable to us. Please don't hesitate to contact our team at 877-362-4271 or email us at productsupport@simpsoncleaning.com if we can assist you with any further troubleshooting. We hope you achieve a better performance as quickly as possible, and thanks again for taking the time to review.
Customer review from simpsoncleaning.comOct 5, 2023
Universal 15″ Pressure Washer Surface Cleaner 80165
Hello , i got this unit last week 09-29-23 and for the first couple of hours it worked great . then it started to spin slow . checked the nozzle and it was clear . i even cleared the center hub with Air . tried it again and it worked for a couple more hrs. . what kind of lube or grease to you recommend for the center hub . I think from all of the concrete debris it gets into the center hub and causes it to spin slow . or is this a poor design ,
i have a SIMPSON Cleaning MSH3125 MegaShot 3200 PSI Gas Pressure Washer, 2.5 GPM, Honda GC190 Engine
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Response from Simpson TeamOct 9, 2023
Hi, Luigi Dee. We're sorry to hear about the slow spinning. You're correct that debris can be responsible for spinning issues & often easily resolved. If you would give our team a call directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we would be happy to do a little troubleshooting in hopes of achieving a better performance. Thank you for sharing your feedback and we hope you will be in touch!
Customer review from simpsoncleaning.comAug 19, 2023
I wish I would have read the reviews before purchasing
Just like most of the previous reviews this worked great for a few hours, and then quit - just swirls and making concrete look even worse! Unfortunately, I bought mine in late Spring and waited for another nice cool day which just came yesterday. The little wire that is supposed to unclog particles- ha!! Didn’t help at all!!! Waste of money.
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Response from SIMPSON TeamAug 21, 2023
Hi, Marg. We're sorry to hear about the spinning issues. This sometimes is caused by debris and can be easily resolved. Beyond clearing the nozzles, try checking the water inlet filter where the garden hose attaches and make sure nothing is clogged. Also check the center hub for debris that may be impeding the spinning arms. If you're still having trouble with the unit after these steps, please give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com and we hope to do a bit more troubleshooting to get you operating more smoothly as soon as possible. All feedback is valuable to us & we appreciate the review.
Aug 9, 2023
Won't spin
I purchased this a year ago and it worked great then. Tried it again and now it won't spin. If rotates freely and nozzles are good and positioned correctly, good pressure and water flow comes out but it won't spin.
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Response from Simpson TeamAug 10, 2023
We're sorry to hear your unit is failing to spin. Spinning issues can sometimes be caused by debris somewhere in the system. Try checking the water inlet filter where the garden hose attaches and make sure nothing is clogged. Second, use a small wire (or an inexpensive pressure washer nozzle cleaning tool) and make sure nothing is lodged in the nozzle tips. We also would suggest checking the center hub for debris that may be impeding the spinning arms. Please give us a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com if these steps do not resolve the issue and we will be happy to do a bit more troubleshooting with you if needed. Thanks for sharing your experience and we hope you are up and running again very soon!
Customer review from simpsoncleaning.comAug 5, 2023
Quit working after one use
Used the 15” surface cleaner to clean approximately 25’ of front walkway and it worked great. Next time I used it the silver rod with water jets rotated very slowly. I cleaned the jets and lubricated the center piece with marine lube and no improvement in jet rotation. Very disappointed in product and read that others have the same issue..
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Response from Simpson TeamAug 8, 2023
Hi, John G MEM. We're sorry to hear about the spinning difficulty. If you would contact our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com, we would like to do a bit of troubleshooting in hopes of resolving the issue and getting you back up and running again. We appreciate you sharing your experience and hope you will be in touch soon.
Customer review from simpsoncleaning.comJul 23, 2023
Spray Bar Bearing Wears Out
Purchased this surface cleaner a month ago and after a few hours of use, it wears out and the spray far has so much friction it locks up when trying to use it. Soft metal seems to not hold up and over time the revolutions gouge the bearing washers and they start to stick where there is no way to make them spin again. No issues with debris as I cleaned it multiple times and both nozzles sprayed.
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Response from Simpson TeamJul 24, 2023
We're sorry to hear about the trouble you've experienced with this unit, AAM567. Would you try contacting our support team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We'd like to explore solutions to see if we can improve your experience. We hope you will be in touch & appreciate you sharing your feedback.
Customer review from simpsoncleaning.comJul 22, 2023
Not worth the expense
Barely used before we could continue using. Spinning stopped. Online directions failed to resolve the issue.
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Response from Simpson TeamJul 24, 2023
We're sorry to hear about your spinning troubles, Homefixer. If you would try reaching out to our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com we hope to do a little more troubleshooting to determine the cause & explore solutions with you. Thanks for sharing your experience and we hope you will be in touch soon!
Customer review from simpsoncleaning.comJul 19, 2023
Broke after 6 uses
The seals broke after only 6 uses now it is spraying water out the top.
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Response from Simpson TeamJul 24, 2023
Hi, Casey V. We're sorry to hear about this disappointing experience. If you would at your convenience reach out to our product experts at 877-362-4271 or email us at productsupport@simpsoncleaning.com. We would like to learn all we can about the problem & hope to discuss possible solutions with you. Thanks for the feedback and we hope you will be in touch.
Customer review from simpsoncleaning.comJul 6, 2023
Don’t buy till they fix this problem
Internal jets don’t rotate smoothly they stop and leave deep groves in wooden deck
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Response from MarketingJul 6, 2023
Hi, Walleye Dave. We're sorry to hear about the spinning issues. Would you mind giving our team a call at 877-362-4271 or email us at productsupport@simpsoncleaning.com? Spinning problems can be debris-related and often easily resolved. We'd like to learn more about what might be going on and determine what you need to operate smoothly. We appreciate your time and hope you will be reaching out to us soon!
Customer review from simpsoncleaning.comJun 21, 2023
Terrible buy
This hasn't worked once since I unboxed it. I have 2 filters before it hits the surface cleaner. I'm running a 3200psi pressure washer and it spins at a rate of 1 rpm.
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Response from MarketingJun 21, 2023
We're sorry to hear about the spinning difficulty, Dirtybentwrench906. Would you reach out to our team directly at 877-362-4271 or email us at productsupport@simpsoncleaning.com? We want to do a little troubleshooting to determine just where the problem is occurring and hope to get you operational as soon as possible. We appreciate you taking the time to share your experience and we hope to be hearing from you soon!
Customer review from simpsoncleaning.comFrequently Bought Together
Price:
$90.94
