Dear James,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we aim to provide to our customers, and we're sorry that we fell short in this instance. It’s concerning to hear that your container of ice melt arrived opened, resulting in significant loss of the product.
We are committed to ensuring that every customer is satisfied with their purchase and experience, and we want to resolve this issue as quickly as possible. please reach us at our toll-free number, 866-225-9723, every day from 9am to 5pm EST. We're committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Best Regards,
Customer Service Team at Shop Joe