Customer Reviews for South Shore Step One Essential 5-Drawer Gray Oak Chest of Drawers
Customer Reviews
Apr 1, 2021
Looks nice, time consuming to assemble, quality is average...
Looks nice, time consuming to assemble, quality is average
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Response from South Shore TeamApr 1, 2021
Dear Edward, thank you for taking the time to share your experience with us and we're sorry to hear that you are not fully satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Apr 1, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from SouthShoreCustomerServiceApr 2, 2021
Thank you so much for this great review. We are glad to hear that you like our furniture :)
Mar 1, 2021
AWFUL - Do not purchase
I ordered this product based on the solid reviews of other customers, but this was a total let down. I spent over an hour constructing the box part of the dresser, only to find out that 3/5 drawers had holes drilled in the wrong spots, so you could not complete the drawers. I actually drilled my own holes in the right places and made the drawers work, but even then they didn't align with the rest of the dresser. Also the handles didn't work properly, and the kit had the wrong sized pieces which secure the drawers to a tightened state. I highly recommend nobody purchase this if you value your time.
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Response from South Shore TeamMar 4, 2021
Dear Justinb, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under warranty and with any assembly concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Feb 18, 2021
Good dresser overall. Assembly is straightforward and the overall unit...
Good dresser overall. Assembly is straightforward and the overall unit is sturdy. However, I have a couple grievances. There is a trim piece on the bottom front that is only secured by plastic tabs. They're slightly uneven and, when the dresser is upright, get in the way of the bottom drawer. I had to take the trim piece out and I will probably just screw it with a wood screw to secure it better. If you go without it, the fiberboard is exposed and not pretty. The "wood" is also just a vinyl wrapping and is already chipping on our dresser.
Overall, the dresser works well and I'm happy with it, despite the issues!
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Response from SouthShoreCustomerServiceFeb 20, 2021
Thank you very much for this review. We are deeply sorry for the damage and you have a 5 years warranty with us for replacement parts so if you want to replace a part, don't hesitate to contact us at 1-800-290-0465 and we'll be more than happy to assist you :)
Oct 7, 2020
Purchased the South Shore StepOne Essential 5-Drawer Gray Oak Chest...
Purchased the South Shore StepOne Essential 5-Drawer Gray Oak Chest and was pleasantly surprised. It is nice and was easy to assemble.
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May 30, 2020
2 of the 5 drawers keep falling apart :( I...
2 of the 5 drawers keep falling apart :( I had to tape the back of one drawers just to keep it together. The color and handles are beautiful, but the unit itself is very unstable
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Response from SouthShoreCustomerServiceMay 31, 2020
Thank you very much for this review. We are deeply sorry for the inconvenience. If you want any assistance don't hesitate to contact us at services@southshorefurniture.com and we'll assist you the best we can :)
May 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 21, 2020
Spacious drawers. However not the best quality....
Spacious drawers. However not the best quality.
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Response from SouthShoreCustomerServiceApr 21, 2020
Dear Jen, thank you for taking the time to share your experience with us and we're sorry to hear that you are not satisfied with your finished product. You may reach out to our Customer Service team so we may assist you under your warranty and answer any further questions / concerns you may still have. Our contact information is: 1-800-290-0465 / service@southshorefurniture.com
Jan 21, 2020
Dresser was easy to assemblePretty good quality wood...
Dresser was easy to assemblePretty good quality wood
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Response from SouthShoreCustomerServiceJan 21, 2020
Dear Adam, thank you for this awesome 5-Star review and for sharing your feedback with us! We're happy to hear that you are satisfied with your new chest of drawers :)
Jan 1, 2020
Easy to assemble. Modern, neutral design. We got two to...
Easy to assemble. Modern, neutral design. We got two to fit our space, and one had more/larger nicks and scratches than the other. Watch out for the front bottom piece falling out when moving; we got it to stay put on one, but not quite on the other. Alright for the price we paid.
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Response from SouthShoreCustomerServiceJan 4, 2020
Hi, thank you for purchasing some South Shore furniture. However, we feel sorry for the inconvenience you have experienced so if you would like to get a replacement part, please feel free to reach us 7-days a week at 1-800-290-0465 or service@southshorefurniture.com. Have an excellent day!
Oct 1, 2019
Nice cabinet, about to buy a second one.
Nice cabinet, about to buy a second one.
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Response from SouthShoreCustomerServiceOct 1, 2019
Hi Alex! :) Thank you so much for this amazing 5-Star review! You made our day.
Aug 6, 2019
Great looking dresser...
Great looking dresser
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Response from South Shore TeamAug 7, 2019
Hello, thank you very much for the great review! We are glad to hear you are happy with your purchase :)
Aug 5, 2019
not the best quality (you get what you pay for)....
not the best quality (you get what you pay for). takes a long time to put together and directions aren’t clear.
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Response from South Shore TeamAug 6, 2019
Dear AB. thank you for taking the time to share your thoughts and experience. We are sorry to hear that your expectations were not met. Please feel free to reach out to our Customer Service number to assist you better.
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Price:
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