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Showing 1-30 of 43 reviews
Not good. Opened the box two days ago to check...
Not good. Opened the box two days ago to check parts. All parts are there, BUT problems with frame parts A & B. Tubular ends that fit into one another are out of round. Had to try rounding ends and using mallet to pound frames together. Screws supplied to screw frames (3 of twelve stripped) pour quality. As far as assembly has gotten. Waiting for son in laws to arrive next week to complete assembly.
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Response from Sunjoy Product ExpertApr 15, 2022
We would be happy to find the best way to resolve this assembly issue. Can you provide some photos for reference ? Please email us at thd@sunjoygroup.com to get help. Thank you. sunjoy
  • Verified Purchase
Beautiful Canopy. Easy to assemble. Followed instructions step by step. I was delighted to see how well the packaging held up due to the size and weight of the unit. I installed it on our 16X16 deck. Used deck screws to anchor. Thanks Way Fair.
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    Beautiful Canopy. Easy to assemble. Followed instructions step by step. I was delighted to see how well the packaging held up due to the size and weight of the unit. I installed it on our 16X16 deck. Used deck screws to anchor. Thanks Way Fair.
    by
      Really worth the money. Real classy canopy for its price. Fairly easy to install. You will need 2 folks for installation but not all the time. Very sturdy canopy and looks really good in my deck
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        Very good quality, assembly was hard and required 4 people, after I added the light it looked pretty nice
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          Easy to put together. It looks great in my yard. I love it.
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            Would give 6 stars if I could!! We love love love this gazebo!! We received the Sunjoy 10x10 Bronze Bamboo Steel Gazebo and we could not wait to get it set up! At first we were a little concerned about how long it might take but total time probably took about 3 hours and we weren’t going super fast. We went through the checklist of all the parts first and everything was intact. It was a pretty easy setup. The directions can be slightly vague at times because they only have pictures. No written directions are given. However, we were able to figure it all out. My husband and I found it fairly easy to put together. You will definitely need a tall later to reach the top section. The steel seems pretty durable however some of the legs has a few small dings from shipping I assume. It’s not that noticeable. The canvas fabric seems very durable and we love the neutral tan color. It has provided us a great amount of shade in our yard where we had none. It’s quite cool under the gazebo. The canvas top does a great job of filtering out the heat from the sun. We have it set up on our patio however it does come with stakes to hold it in the grass should you choose that route. I would highly recommend this gazebo. We have been outside sitting under it almost every day since we put it up. [This review was collected as part of a promotion.]
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              Would give 6 stars if I could!!
              [This review was collected as part of a promotion.] We love love love this gazebo!! We received the Sunjoy 10x10 Bronze Bamboo Steel Gazebo and we could not wait to get it set up! At first we were a little concerned about how long it might take but total time probably took about 3 hours and we weren’t going super fast. We went through the checklist of all the parts first and everything was intact. It was a pretty easy setup. The directions can be slightly vague at times because they only have pictures. No written directions are given. However, we were able to figure it all out. My husband and I found it fairly easy to put together. You will definitely need a tall later to reach the top section. The steel seems pretty durable however some of the legs has a few small dings from shipping I assume. It’s not that noticeable. The canvas fabric seems very durable and we love the neutral tan color. It has provided us a great amount of shade in our yard where we had none. It’s quite cool under the gazebo. The canvas top does a great job of filtering out the heat from the sun. We have it set up on our patio however it does come with stakes to hold it in the grass should you choose that route. I would highly recommend this gazebo. We have been outside sitting under it almost every day since we put it up.
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                • Recommended
                unable to get a replacement canopy
                When we bought our house this unit was already installed on the back deck, which we loved. Well a year later we got a nasty wind storm that destroyed the canopy, I contacted Sunjoy via phone and email and got no where. At one point I had a "rep" tell me that he would check with the "production team" and see about getting a replacement. I heard nothing for months, then randomly 4 months later I was emailed saying that the part was unavailable for order. This company is horrible!
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                Response from Sunjoy Product ExpertMar 18, 2022
                Dear customer,thank you for your feedback and we apologize for the inconvenience you have suffered.If you have any question or concern during assembly or use you can contact our customer service mailbox thd@sunjoygroup.com. Thank you. sunjoy
                  1 found this review helpful
                  We love this item. It works great. Remember to use scotch guard or a sun spray or it will fade
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                    I have had the same Sunjoy gazebo for many, many years and it was time to replace it. I couldn't find another Sunjoy like it in stock anywhere, so I ordered a different one. It was almost as much money but not nearly as sturdy or attractive, and was alot of work to put together. Luckily after I sent it back, I did find another Sunjoy with the bamboo look like the one I had! It was so easy to put together and sturdier and much more attractive!
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                      It’s sturdy and beautiful. Absolutely love it.
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                        I absolutely love this set! Many compliments on this purchase!
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                          Exactly as ordered. Easy set up with just 2 of us. We had one from 15 years ago and liked it so much we ordered another one to match. Then, ordered another one for a different area. Well constructed and beautiful. Canopy cover is well made.
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                            Totally, totally pleased with this purchase. Went up without drama and provides wonderful shade on the patio.
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                              We recently put this together after receiving as a Christmas gift this past year and this thing is great. Very easy to assemble, looks really good and the quality is good. There is parts that could be of better quality, but overall this thing is awesome.
                              by
                                Great Gazeboo
                                We recently put this together after receiving as a Christmas gift this past year and this thing is great. Very easy to assemble, looks really good and the quality is good. There is parts that could be of better quality, but overall this thing is awesome.
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                                Response from Sunjoy Product ExpertJun 14, 2021
                                Hello Antonio, thank you so much for sharing your shopping experience with us. Your satisfaction of our product is a huge compliment to us. If you have any question or concern, please email us at call@sunjoygroup.com or visit our website at sunjoyonline.com or sunjoyshop.com and select the chat box. sunjoy
                                  • Recommended
                                  Excellent value. My boyfriend and I put this up in a matter of hours. I couldn't decide between purchasing the gazebo or an umbrella, so happy with my decision.
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                                    This has transformed our deck to a breezy patio! The gazebo is very well made and very easy to put together with a little help. I would recommend a full size ladder since the top is close to 10ft tall at the peak.
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                                      This is a great option for the money. You can find products that appear similar in the 200 range, but speaking from experience they are flimsy and don’t last. This one is sturdy and substantial.
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                                        This is a great option for the money. You can find products that appear similar in the 200 range, but speaking from experience they are flimsy and don’t last. This one is sturdy and substantial.
                                        by
                                          Fits well, exceeds expectations. Good design and well-made. Its a...
                                          Fits well, exceeds expectations. Good design and well-made. Its a keeper!
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                                          Response from Sunjoy Product ExpertJun 14, 2021
                                          Dear Value Customer, thank you so much for sharing your shopping experience with us. We are profoundly grateful about your satisfaction with our product. If you have any question or concern, please email us at call@sunjoygroup.com or visit our website at sunjoyonline.com or sunjoyshop.com and select the chat box. sunjoy
                                          • Verified Purchase
                                          Can’t buy a replacement canopy
                                          Loved it until I needed to replace the canopy. You can’t find it anywhere. Sunjoy won’t respond to call or an email and all Home Depot does is refer you to Sunjoy. Do not buy this.
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                                          Response from Sunjoy Product ExpertApr 8, 2021
                                          Hello Joe, sorry we may provide incorrect email address before. Please contact us at TheHomeDepot exclusive mailbox thd@sunjoygroup.com. We are faithful to solve your problem. Thank you. sunjoy
                                            2 found this review helpful
                                            Can’t find replacement canopy anywhere!
                                            We have contacted Sunjoy several times to purchase replacement canopy to freshen up ours since it is worn but frame is fine! No contact back, and no replacement in store or online at Sunjoy. Really liked this canopy but will have to take it down if we can’t get a new canopy cover.
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                                            Response from Sunjoy Product ExpertMar 7, 2021
                                            Dear Value Customer, we appreciate you for taking time to share your experience. Your feedback matters and we are thankful about it for the improvement of our products and services. If you have questions or concerns please feel free to contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box. sunjoy
                                              1 found this review helpful
                                              Canopy leaks around the upper tier netting when it rains...
                                              Canopy leaks around the upper tier netting when it rains a lot
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                                              Response from Sunjoy Product ExpertMar 7, 2021
                                              Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box.

                                              Our products come with a 1-year manufacturer warranty. If you find the item is determined to be defective, we will be happy to assist you. Thank you and have a great day! sunjoy
                                              • Verified Purchase
                                              Sturdy and looks great!
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                                                Since I had so much trouble getting this item it...
                                                Since I had so much trouble getting this item it was too late to put it together I will wait til next spring to erect it . so I cannot rate this yet ..
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                                                Response from Sunjoy Product ExpertOct 22, 2020
                                                Dear valued customer, we are terribly sorry for not meeting your expectations about our products, but we really appreciate it for letting us know about what you have experienced. Because it will be a step forward for us to better improve as a company and provide better quality & service to our customers. Also, we are more than happy and willing to assist you with such matters. Please talk to us and call our customer service at 1-866-578-6569 or visit our website at www.sunjoyonline.com. We are open 24/7. Thank you! sunjoy
                                                • Verified Purchase
                                                Very nice, sturdy gazebo. Very happy with the quality. Took...
                                                Very nice, sturdy gazebo. Very happy with the quality. Took 3 people and a 6 ft ladder to assemble.
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                                                Response from Sunjoy Product ExpertNov 25, 2020
                                                Dear Value Customer, thank you so much for sharing your shopping experience with us. We are profoundly grateful about your satisfaction with our product. If you have any question or concern, please contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box. sunjoy
                                                • Verified Purchase
                                                The Sunjoy Rosedale Gazebo looks great on our deck and...
                                                The Sunjoy Rosedale Gazebo looks great on our deck and keeps us cool on hot days. I was able to assembly it by myself which probably should take two people if you are not mechanically inclined. Every thing was included except for anchor screws which were purchased from Home Depot. It would be nice if a few more drain grommets were installed in the cloth top. This does not take away anything from a well designed and functional gazebo..
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                                                Response from Sunjoy Product ExpertNov 25, 2020
                                                Dear Value Customer, thank you so much for sharing your shopping experience with us. We are profoundly grateful about your satisfaction with our product. If you have any question or concern, please contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box. sunjoy
                                                • Verified Purchase
                                                Relatively easy to assemble. It seems pretty sturdy. My disappointment...
                                                Relatively easy to assemble. It seems pretty sturdy. My disappointment is that it does very little to stop rain water. It is decent to provide shade on the back patio but you definitely can’t sit outside in the rain and stay dry.
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                                                Response from Sunjoy Product ExpertNov 25, 2020
                                                Dear Value Customer, we appreciate you for taking time to share your experience. Your feedback matters and we are thankful about it for the improvement of our products and services. If you have questions or concerns please feel free to contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box. sunjoy
                                                • Verified Purchase
                                                Showing 1-30 of 43 reviews