Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com and select the chat box.
Our products come with a 1-year manufacturer warranty. If you find the item is determined to be defective, we will be happy to assist you. Thank you and have a great day!