We've chosen to go with Vintage Leather due to its pleasant color palette and texture. The samples we've received from TimberTech/Azek were clean and flawless. Unfortunately, the same cannot be said about the decking for our project - which has been on hold for over two months now. As you'll see in the attached images, many planks have ugly, distracting yellow lines. TimberTech/Azek defends these defects as "natural" and "part of their staining process". Very poor product overall.
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Response from AZEK Building ProductsJul 9, 2024
Hi Gordon! We're very sorry to hear of the disappointment with your order and would love the opportunity to help work through some possible solutions. If you are willing, please email us at feedback@azekco.com with your contact information so we can reach out to you directly. - TimberTech Customer Service
Mar 19, 2023
Infererior to Wood
I installed this decking about 6 months ago and am not pleased with the result. It bends when we walk on it a lot more than wood does. Additionally, it already has minor scratches from our dogs and stains next to the grill. Given the massive price difference to wood ($110 to $20), we expected it to be vastly superior and it just is not. It's just a low quality material and honestly, I'm anticipating it needing to be replaced in 5-10 years due to stains and stratches.
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Response from AZEK Building ProductsMar 27, 2023
Thank you for submitting your feedback. I am truly sorry to hear that you are experiencing these issues on your newly installed deck. I would love to touch base with you in order to gather some additional information and determine what steps we can take to try and resolve this. Can you please get back to me at feedback@azekco.com with your contact information so I can reach out. -AZEK Customer Care
2 found this review helpful
Sep 11, 2024
Sample was affordable and helpful. Easy pickup at store.
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Verified Purchase
Aug 28, 2024
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Verified Purchase
Jul 24, 2024
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Verified Purchase
Jun 3, 2024
Nasty odor with no manufacturer support
We used TimberTech Azek decking last summer for a new covered porch. On delivery there was an overwhelming skunk odor. Installer could not smell it but his assistant could, as could my family. Contacted the manufacturer who said this happens sometimes and odor may or may not go away, but not covered by warranty. Cleaned and allowed to weather for almost a year and skunk smell less but still strong when the boards heat up in the sun. Tearing it out to replace it with pressure-treated lumber.
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Response from AZEK Building ProductsJun 4, 2024
Thank you for your feedback and please accept our sincere apologies for the issue you are describing. We would love to assist you further and determine if there is anything we can do to minimize the odor. If you are willing, can you please email your contact information to feedback@azekco.com so we can reach out direct. - TimberTech Customer Support
1 found this review helpful
May 15, 2024
It seemed pretty nice, I got 2 samples but when we tried to purchase, it wasn’t available anywhere.
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Response from AZEK Building ProductsMay 15, 2024
I am sorry to hear your having difficulty with getting our Ashwood composite boards. Please visit your local Home Depot pro services desk for ordering. If you have any further issues, or need assistance, please call us at 877.275.2935. - TimberTech Customer Support
Verified Purchase
May 13, 2024
Didn’t receive what the picture show!
Didn’t receive what the picture show! Don’t expect what it shows on their website as the item you get, will not be the same.
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Response from AZEK Building ProductsMay 14, 2024
Hi Charlie. I am sorry to hear about your experience. I would love to touch base with you to gather some additional details on what product you actually did receive vs what was requested. Can you please email your contact information to feedback@azekco.com so i can reach out you. Thank you, TimberTech Customer Support.
Recommended
May 8, 2024
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Verified Purchase
1 found this review helpful
Apr 17, 2024
Love it. Just be careful if you have it delivered. Once I unwrapped the pallet 2 boards had been broke from fork lift forks. It then required 60 miles round trip to return and get replacements
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Feb 21, 2024
This was a good representation of the product.
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Verified Purchase
Feb 21, 2024
A good representation of the product.
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Verified Purchase
Jan 3, 2024
Good product but was to heavy for my project
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Verified Purchase
Dec 28, 2023
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Verified Purchase
1 found this review helpful
Nov 8, 2023
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Verified Purchase
Oct 11, 2023
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Verified Purchase
Oct 4, 2023
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Verified Purchase
Sep 20, 2023
It was good to be able to examine a sample of this material in person including cutting, drilling, testing its strength, etc. And only a buck. Great deal.
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Sep 20, 2023
Bought two lengths for a 500 foot deck, 20 ft and 16 ft. some of the 16ft were more than a 1/8 inch thinner widthwise and did not line up. The local home depot has been very unhelpful in getting in contact with the factory and resolving this claiming that "we were the ones to order the materials" and making very little effort to help resolve the situation. It's been 2 weeks with no resolution
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Response from AZEK Building ProductsSep 22, 2023
Hello. Please accept my sincere apologies for the issues you are describing. I would love to reach out to you discuss this further and assist you. Can you please email your contact information to me at feedback@azekco.com so I can call you directly.
Sep 7, 2023
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Verified Purchase
1 found this review helpful
Aug 9, 2023
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Verified Purchase
Aug 7, 2023
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Verified Purchase
Jul 19, 2023
Great small piece that helped us attach the pool stairs to the deck.fast inexpensive and easy pick up
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Verified Purchase
Jul 12, 2023
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Verified Purchase
Jun 1, 2023
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Verified Purchase
May 10, 2023
I ordered Azek in several different colors and grades as...
I ordered Azek in several different colors and grades as well as Timbertech Composites. We are currently deciding which grade/color to go with! Quality of AZEK is the best of any we have found.
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Verified Purchase
Mar 1, 2023
Excellent product!
I built a deck 20 years ago usingTimberTech. ...
Excellent product!
I built a deck 20 years ago usingTimberTech. Because it has been so good, I decided to use TimberTech again when I expanded. Y deck. I was not disappointed. Many improvements have been made on a excellent product that was great to begin my deck. Very happy with the end result !
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Verified Purchase
Jan 5, 2023
Timber Tech Azek
Great sample. The grip is exactly what I was looking for and I love the color options. It’s unfortunate that Home Depot doesn’t carry all of the actual full board lengths for every sample.
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Verified Purchase
Recommended
Oct 26, 2022
Timber Tech deck samples: white cedar & ash wood: excellent!
Excellent Product; will be thinking about getting decks replaced with TimberTech!