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Customer Reviews for TimberTech Composite Legacy 5/4 in. x 6 in. x 1 ft. Grooved Whitewash Cedar Composite Sample (Actual: 0.94 in. x 5.36 in. x 1 ft)

Internet #313874332

Model #SAMP-LC12WC

Store SKU #1005538370

  • Resembles hand-scraped wood with cascading color blending.
  • Moisture & UV protection with a 100% polymer 4-sided cap.
  • Covered by 30-Year Product and Fade & Stain Warranties.

Customer Reviews

  • 4.4
    out of 49 reviews
  • 63% recommend this product
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Showing 1-30 of 49 reviews
Final product has lots of aesthetic defects
We've chosen to go with Vintage Leather due to its pleasant color palette and texture. The samples we've received from TimberTech/Azek were clean and flawless. Unfortunately, the same cannot be said about the decking for our project - which has been on hold for over two months now. As you'll see in the attached images, many planks have ugly, distracting yellow lines. TimberTech/Azek defends these defects as "natural" and "part of their staining process". Very poor product overall.
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Response from AZEK Building ProductsJul 9, 2024
Hi Gordon! We're very sorry to hear of the disappointment with your order and would love the opportunity to help work through some possible solutions. If you are willing, please email us at feedback@azekco.com with your contact information so we can reach out to you directly. - TimberTech Customer Service AZEKBuildingProducts
    Infererior to Wood
    I installed this decking about 6 months ago and am not pleased with the result. It bends when we walk on it a lot more than wood does. Additionally, it already has minor scratches from our dogs and stains next to the grill. Given the massive price difference to wood ($110 to $20), we expected it to be vastly superior and it just is not. It's just a low quality material and honestly, I'm anticipating it needing to be replaced in 5-10 years due to stains and stratches.
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    Response from AZEK Building ProductsMar 27, 2023
    Thank you for submitting your feedback. I am truly sorry to hear that you are experiencing these issues on your newly installed deck. I would love to touch base with you in order to gather some additional information and determine what steps we can take to try and resolve this. Can you please get back to me at feedback@azekco.com with your contact information so I can reach out.
    -AZEK Customer Care AZEKBuildingProducts
      2 found this review helpful
      Sample was affordable and helpful. Easy pickup at store.
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Nasty odor with no manufacturer support
      We used TimberTech Azek decking last summer for a new covered porch. On delivery there was an overwhelming skunk odor. Installer could not smell it but his assistant could, as could my family. Contacted the manufacturer who said this happens sometimes and odor may or may not go away, but not covered by warranty. Cleaned and allowed to weather for almost a year and skunk smell less but still strong when the boards heat up in the sun. Tearing it out to replace it with pressure-treated lumber.
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      Response from AZEK Building ProductsJun 4, 2024
      Thank you for your feedback and please accept our sincere apologies for the issue you are describing. We would love to assist you further and determine if there is anything we can do to minimize the odor. If you are willing, can you please email your contact information to feedback@azekco.com so we can reach out direct. - TimberTech Customer Support AZEKBuildingProducts
        1 found this review helpful
        It seemed pretty nice, I got 2 samples but when we tried to purchase, it wasn’t available anywhere.
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        Response from AZEK Building ProductsMay 15, 2024
        I am sorry to hear your having difficulty with getting our Ashwood composite boards. Please visit your local Home Depot pro services desk for ordering. If you have any further issues, or need assistance, please call us at 877.275.2935. - TimberTech Customer Support AZEKBuildingProducts
        • Verified Purchase
        Didn’t receive what the picture show!
        Didn’t receive what the picture show! Don’t expect what it shows on their website as the item you get, will not be the same.
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        Response from AZEK Building ProductsMay 14, 2024
        Hi Charlie. I am sorry to hear about your experience. I would love to touch base with you to gather some additional details on what product you actually did receive vs what was requested. Can you please email your contact information to feedback@azekco.com so i can reach out you. Thank you, TimberTech Customer Support. AZEKBuildingProducts
          • Recommended
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          • Verified Purchase
          1 found this review helpful
          Love it. Just be careful if you have it delivered. Once I unwrapped the pallet 2 boards had been broke from fork lift forks. It then required 60 miles round trip to return and get replacements
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          • Verified Purchase
          This was a good representation of the product.
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          • Verified Purchase
          A good representation of the product.
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          • Verified Purchase
          Good product but was to heavy for my project
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          • Verified Purchase
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          • Verified Purchase
          1 found this review helpful
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          • Verified Purchase
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          • Verified Purchase
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          • Verified Purchase
          It was good to be able to examine a sample of this material in person including cutting, drilling, testing its strength, etc. And only a buck. Great deal.
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            Bought two lengths for a 500 foot deck, 20 ft and 16 ft. some of the 16ft were more than a 1/8 inch thinner widthwise and did not line up. The local home depot has been very unhelpful in getting in contact with the factory and resolving this claiming that "we were the ones to order the materials" and making very little effort to help resolve the situation. It's been 2 weeks with no resolution
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            Response from AZEK Building ProductsSep 22, 2023
            Hello. Please accept my sincere apologies for the issues you are describing. I would love to reach out to you discuss this further and assist you. Can you please email your contact information to me at feedback@azekco.com so I can call you directly. AZEKBuildingProducts
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              • Verified Purchase
              1 found this review helpful
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              • Verified Purchase
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              • Verified Purchase
              Great small piece that helped us attach the pool stairs to the deck.fast inexpensive and easy pick up
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              • Verified Purchase
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              • Verified Purchase
              I ordered Azek in several different colors and grades as...
              I ordered Azek in several different colors and grades as well as Timbertech Composites. We are currently deciding which grade/color to go with! Quality of AZEK is the best of any we have found.
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              • Verified Purchase
              Excellent product! I built a deck 20 years ago usingTimberTech. ...
              Excellent product! I built a deck 20 years ago usingTimberTech. Because it has been so good, I decided to use TimberTech again when I expanded. Y deck. I was not disappointed. Many improvements have been made on a excellent product that was great to begin my deck. Very happy with the end result !
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              • Verified Purchase
              Timber Tech Azek
              Great sample. The grip is exactly what I was looking for and I love the color options. It’s unfortunate that Home Depot doesn’t carry all of the actual full board lengths for every sample.
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              • Verified Purchase
              • Recommended
              Timber Tech deck samples: white cedar & ash wood: excellent!
              Excellent Product; will be thinking about getting decks replaced with TimberTech!
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              • Verified Purchase
              • Recommended
              Showing 1-30 of 49 reviews

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