As 'cook' microwave ovens were in my life before they were available to the general public. The f...
As 'cook' microwave ovens were in my life before they were available to the general public. The fact that the model we purchased was designed/built with 'Inverter Technology' - as all microwaves should 'possess - we were able to continue our life with a 'Smart' microwave, not a 'Dumbed Down' model. Please ... please! - train your staff to know what 'Inverter Technology' is and why it is the 'Smart' way to go.
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Response from Toshiba Lifestyle TeamOct 28, 2020
Hello Pudge. Thank you for taking the time to post your review of the Toshiba 1.2 cu. ft. Black Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
7 found this review helpful
Feb 28, 2021
Only lasted 2 years - got the E5 error
I'm not sure what the longevity of microwaves is these days but 2 years seems ridiculously low. According to the reviews here (and Google) Toshiba microwaves are prone to the E5 error (although it's unclear what it is as it's not listed in the manual or website) so I don't know if it's worth the expense and hassle of trying to find a repair shop. What I do know is I'll be looking at other brands for a replacement!
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Response from Toshiba Lifestyle TeamMar 1, 2021
Hello SharonBW. We appreciate you taking the time to review the Toshiba 1.6 cu. ft. Microwave ML-EM45PIT(SS). We are sorry that the longevity of your microwave does not meet your expectations. We can help you by walking you through basic troubleshooting! Please call us today at 800-842-1289 and reference case number 111231079. Toshiba Customer Care. (BBB A+ Accredited Business)
Dec 15, 2020
11 months after owning... I too have the E5 error code. Not happy. I suppose that is why its no...
11 months after owning... I too have the E5 error code. Not happy. I suppose that is why its no longer available from Home Depot. I feel ripped off.
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Response from Toshiba Lifestyle TeamDec 17, 2020
Hello Cybordolphin. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're sorry to hear that your unit is displaying an E5 error code. To better understand the situation, kindly give us a call at 855-204-5313 and reference case number 111202061. -Toshiba Customer Care. (BBB A+ Accredited Business)
Nov 28, 2020
Did not even last a year and with minimal usage.
Did not even last a year and with minimal usage.
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Response from Toshiba Lifestyle TeamNov 30, 2020
Hello CJ. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're sorry to hear that you're less than satisfied with your unit. To better understand the situation, kindly give us a call at 855-204-5313 and reference case number 111193799. -Toshiba Customer Care. (BBB A+ Accredited Business)
Mar 14, 2020
We loved this microwave but after only 6 months, it has stopped working and is showing an E-5 cod...
We loved this microwave but after only 6 months, it has stopped working and is showing an E-5 code. In looking at recent reviews, this is not an isolated incident. We bought Toshiba because of good experience in the past. Sadly, this time, we lost out. I would definitely not recommend this product!
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Response from Toshiba Lifestyle TeamJul 28, 2020
Hello. Thank you for posting your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're sorry that you experienced an issue with your microwave oven. Please give us a call at 855-204-5313 and reference case number 111133270 and we will gladly assist you.-Toshiba Customer Care
Feb 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Toshiba Lifestyle TeamAug 21, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Feb 25, 2020
This microwave worked well when I first received it. It is powerful and cooks things evenly. A c...
This microwave worked well when I first received it. It is powerful and cooks things evenly.
A couple days ago it started making a noise when cooking that I hadn't heard before. I bought it in Dec 2019. I no longer have the box. I hope this will not prevent me from using the warranty if needed.
Other than that noise the microwave does what I expected and looks nice.
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Response from Toshiba Lifestyle TeamAug 27, 2020
Hello MikeB. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're sorry to hear that your unit is making an abnormal noise. To better understand your situation, we kindly ask that you give us a call at 866-646-4332 and reference case number 111150904. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
Feb 25, 2020
Microwave worked great for 8 months, then stopped working with the E-5 code. The last microwave I...
Microwave worked great for 8 months, then stopped working with the E-5 code. The last microwave I have lasted about 8 years, so in comparison not a great value.
It is still under the warranty and I will try an service this microwave under the warranty. I will update my review when that process is complete.
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Response from Toshiba Lifestyle TeamSep 23, 2020
Hello Darren. Thank you for taking the time to post your review of Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We apologize for the late response. We hope you were able to get your issue resolved. If not, we kindly recommend contacting us at 855-204-5313. -Toshiba Customer Care. (BBB A+ Accredited Business)
Feb 11, 2020
This microwave is easy to operate and works well....
This microwave is easy to operate and works well.
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Response from Toshiba Lifestyle TeamAug 21, 2020
Hello Ladydi. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Convection Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Feb 4, 2020
It is the right size for the space, which was important. The interior size is good, though we ha...
It is the right size for the space, which was important. The interior size is good, though we haven't had to utilize it yet. The oven itself is very quiet. The loudest noise is the fan, not the microwave itself. It does take some getting used to, because the fan continues to run after cooking. If we miss the beeps, we still think it's cooking. The inverter feature was what led me to this unit. It does seem to produce more even heating and the food stays hotter, longer than our old microwave. So far, nothing has burned, unlike the old unit.
The only problem thus far: I wish manufacturers would use flat plugs instead of the common straight plugs like the one on this Toshiba.
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Response from Toshiba Lifestyle TeamAug 21, 2020
Hello MrMikey. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's performance and features. -Toshiba Customer Care. (BBB A+ Accredited Business)
DIY
Verified Purchase
Recommended
Jan 8, 2020
Purchased as a gift, receiver was very satisfied with it.
Purchased as a gift, receiver was very satisfied with it.
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Response from Toshiba Lifestyle TeamAug 21, 2020
Hello Diyer. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
Jan 7, 2020
So far very happy w/ this purchase. Only used it...
So far very happy w/ this purchase. Only used it for 1 wk, but it's much quieter than prev 20 yr old microwave. Quieter while cooking & the door handle makes a big difference when opening & closing compared to push-pad style. Has 'silent mode' but haven't needed yet. Arrived faster than expected.
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Response from Toshiba Lifestyle TeamAug 21, 2020
Hello SGB. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's performance and sound level. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Dec 31, 2019
It fit perfectly in built in cabinet!...
It fit perfectly in built in cabinet!
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Response from Toshiba Lifestyle TeamAug 26, 2020
Hello TJ. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Dec 17, 2019
Very nice. Smart design and controls. No button to open...
Very nice. Smart design and controls. No button to open the door which is what I wanted. The only thing I don't like is the fan stays on for a short while after cooking. However knowing Toshiba there is probably a good reason (heat buildup) for this. I highly recommend the product.
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Response from Toshiba Lifestyle TeamAug 27, 2020
Hello Richard. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's features. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Dec 17, 2019
Picked up the unit at my local Home Depot. No sense tempting thieves. New technology in microwave...
Picked up the unit at my local Home Depot. No sense tempting thieves. New technology in microwaves makes this one far superior to my old one ( approx 15 years old). It's rated 1250 watts which is higher than most and it's noticeable when cooking. Reading the instructions is a must as the unit runs a cool down cycle after cooking. I suspect this is a result of a lessor heat sink as the unit is much lighter than my previous microwave. It has good features including a simple door handle which I prefer. Good design, good features and good delivery option.
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Response from Toshiba Lifestyle TeamAug 27, 2020
Hello Meangene. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's features and design . -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
Dec 10, 2019
I was very disappointed, because my unit was defective. It...
I was very disappointed, because my unit was defective. It took customer service 15 minutes to verify who I was only to tell me yes it is indeed defective.
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Verified Purchase
Dec 10, 2019
THE OVEN LASTED THREE WEEKS ERROR CODE E-5 KEPT COMING UP IT WILL NOT HEAT
THE OVEN LASTED THREE WEEKS ERROR CODE E-5 KEPT COMING UP IT WILL NOT HEAT
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Verified Purchase
Dec 10, 2019
Microwave turntable stopped working. The microwave continued to run when the door was open.
Microwave turntable stopped working. The microwave continued to run when the door was open.
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Verified Purchase
Nov 22, 2019
After doing exhaustive research on mid size countertop microwaves for...
After doing exhaustive research on mid size countertop microwaves for months I arrived at this model as the best one that suits my needs. The features I like are a door handle, interior light, good power, the standard quick set buttons. It's 1.6 CF of space is perfect for our family.
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Response from Toshiba Lifestyle TeamAug 28, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's features. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Nov 14, 2019
Have no complaints on reheating, defrosting, cooking frozen dinners, and a few cook-from-raw thin...
Have no complaints on reheating, defrosting, cooking frozen dinners, and a few cook-from-raw things like cooking a potato.
But don't like that the fan continues to run after cooking - noisy nuisance noise. Especially don't like the small print that is above the numbers. My old micro had a lit select panel - this one doesn't. But does have an inside light. Prefer my old micro that had 6 quick select cook times - this one has only 3. Don't like the tin-ny sound it makes when closing the door - sounds like a tin can. Don't like all the shiny stainless, prefer black stainless.
But, got this one because I needed a 14" plate - not many microwave choices to pick from that have a 14" plate. And like so many products, it's super thin and light so need to put some skid proof pads on bottom.
So --- most of my 'don't likes' are cosmetic. Seems to do the cook job A-OK for a microwave.
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Verified Purchase
Nov 12, 2019
It's so much faster than my last microwave. I like the cool down fan after it turns off. It's t...
It's so much faster than my last microwave. I like the cool down fan after it turns off. It's the quietest one I've ever had. It's attractive and compact.
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Response from Toshiba Lifestyle TeamAug 28, 2020
Hello Gstrobl. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
1 found this review helpful
Oct 29, 2019
works great so far!...
works great so far!
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Response from Toshiba Lifestyle TeamAug 31, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Oct 22, 2019
This is probably the best microwave I have ever used....
This is probably the best microwave I have ever used. I was going to buy just a cheap anything microwave but glad I spent a little more for this. It really does heat evenly.
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Response from Toshiba Lifestyle TeamAug 31, 2020
Hello Karin . Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
1 found this review helpful
Oct 16, 2019
It seems to take longer to heat thany previous microwave....
It seems to take longer to heat thany previous microwave. It is easy to use and fots a casserole dish in it nicely. It works fine.
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Verified Purchase
Oct 11, 2019
We exchanged another brand and chose the Toshiba 1.6 cu. ft. The buttons are large and easy to re...
We exchanged another brand and chose the Toshiba 1.6 cu. ft. The buttons are large and easy to read. The handle is sturdy and I much prefer it to the push button open. The white interior is easy to clean. Totally satisfied.
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Response from Toshiba Lifestyle TeamSep 1, 2020
Hello Jmac. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
Oct 1, 2019
Excellent Product
Excellent Product
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Response from Toshiba Lifestyle TeamSep 1, 2020
Hello HomeDepotCustomer. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
Aug 21, 2019
This microwave had the three features we were looking for....
This microwave had the three features we were looking for. A handle to open with instead of a push button.The beeper can be silenced.It is very quiet when running. We are happy with it.
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Response from Toshiba Lifestyle TeamOct 28, 2020
Hello Heather. Thank you for taking the time to post your review of the Toshiba 1.2 cu. ft. Black Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Jul 23, 2019
This is the first microwave I have seen with a mute capacity, much appreciated in a household wit...
This is the first microwave I have seen with a mute capacity, much appreciated in a household with people on different schedules and not wanting to awaken others.
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Response from Toshiba Lifestyle TeamSep 26, 2020
Hello Nightingale. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
Recommended
2 found this review helpful
Jul 16, 2019
This a great countertop microwave oven. Best I've seen...
This a great countertop microwave oven. Best I've seen in a couple years. The handle makes a lot of difference between this oven and the ones generally available in stores. The handle makes it easier to open and close. Ovens without a handle require you to slam the oven door closed. You should make this oven available in stores rather than needing to purchase online and wait for it to arrive.
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Response from Toshiba Lifestyle TeamOct 21, 2020
Hello STANLEY. Thank you for taking the time to post your review of the Toshiba 1.6 cu. ft. Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit. -Toshiba Customer Care. (BBB A+ Accredited Business)
Verified Purchase
2 found this review helpful
Jun 27, 2019
Perfect size for area we want to put it. Love...
Perfect size for area we want to put it. Love the new inverter technology, worked great the other day when cooking a frozen croissant breakfast sandwich, meat wasn’t still cold in center. Super easy to use. Great price too
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Response from Toshiba Lifestyle TeamOct 23, 2020
Hello Susanne. Thank you for taking the time to post your review of the Toshiba 1.2 cu. ft. Black Stainless Steel Countertop Microwave Oven. We're happy to hear that you're satisfied with your unit's performance and features. -Toshiba Customer Care. (BBB A+ Accredited Business)