Customer Reviews for Trex Enhance Naturals 1 in. x 6 in. x 1 ft. Rocky Harbor Composite Deck Board Sample - Grey
- Authentic wood grain appearance in a range of multi -tonal colors
- Simple installation; no specialty tools necessary
- Fade, stain, scratch & mold resistant high-performance shell
Customer Reviews
Sep 11, 2024
Easy to install, looks amazing!
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Jul 28, 2024
2 deck projects done with Trex Enhance
I've done 2 deck projects at properties in central Texas this Spring and Summer. The look and feel of the product is consistent with the samples provided. My experienced and certified installer did a beautiful job framing decks to Trex specs and fastening the the deck boards for a clean look.
The product is performing as expected, although it's only been 3 months, I am very pleased with the results
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Jul 27, 2024
Wish I would’ve gone with wood
Just finished a 400 sq ft deck with toasted sand, it’s 3 weeks old, never even had a party on it yet and it’s stained from dirt —yes, dirt! Initially it looks beautiful but I sincerely doubt it’s going to last like my old 25 year old wood deck. I worry about what time and weather will do to it. I thought Trex was a good idea—sadly, it wasn’t. Worse part is I have to hear my husband say “I told you so”😩. Do yourself a favor, get high end Trex or stick with wood.
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Jul 10, 2024
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Response from TrexSupportJul 11, 2024
Hello, and thank you for being a Trex customer. We appreciate you taking the time to leave us a review. We hope you enjoy your new deck for many years to come! Thanks, - Trex Customer Care Team
Jun 10, 2024
It’s a great looking product and easy to install. Recommend without reservation.
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Response from TrexSupportJun 11, 2024
Thank you so much for taking the time to leave this review and we are thrilled to hear that you like our product!
Apr 24, 2024
I spent 5k on the Trex board and all of them are bend on the ends I had to cut 1ft off both sides
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Sep 27, 2023
Color variation between lengths
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Response from TrexSupportSep 29, 2023
Hello, foremost we’d like to apologize for your negative experience. In addition, we’d like to learn more about your situation and make things right. If you wouldn’t mind giving us a call at 1-800-289-8739 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you! -Trex Customer Care Team
Sep 21, 2023
Coastal Bluff came out gray
I ordered Coastal Bluff from Home Depot and it was delivered today. There is nothing brown about the boards at all, they are a solid gray. The tag on them indicated that they were "Coastal Bluff" but they look nothing like the sample in the store or any of the photos online, including the ones above.
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Jul 21, 2023
Very bad product
Supposedly he sells this product as it is very good and it has not been more than 7 months since I installed this floor in a client's house and almost all the floor has gone making waves and now this has to be replaced, I'm sorry that the company that
manufactures this is responsible for the material
.
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May 16, 2023
Beware - Big quality control issues
Purchased 132 boards. My contractors laid down half the deck on one side. When they started laying the other side noticed the boards were not aligning. Boards were different widths - variance was over 1/8 inch. Had to uninstall, recut, and reinstall boards - 3 extra days of labor. Trex support would only cover the boards and not labor. I am out of pocket several thousands of dollars for labor for Trex's quality control issue. It's not a good product - they just know how to market well.
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Apr 10, 2023
The more maintenance product
We had a deck replaced and used Trex based on the statement that it is low maintenance. That is far from the truth. The decking holds every bit of dirt and shows it to the extent that the color is changed to look like dirt. Rinsing it with a hose does not remove the trapped dirt. It takes a cleaning agent and a brush/broom to scrub it clean. The edges of the steps and under the railing are particularly difficult to clean. Once clean, it starts looking dirty again within a couple weeks.
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Response from TrexSupportApr 11, 2023
Hi there, we are so sorry that the dirt is difficult to clean off on the decking. There are other cleaning products that are stronger and safe to use on our deck boards. Please give us a call at 800-289-8739 and we will be happy to provide for assistance for you. -Trex Customer Care
Mar 3, 2023
Do not waste your money!
Installed Trex decking (front and back) in July and September 2020. Majority of the boards already have cracked along the edges. Trex will offer you a ridiculous choice on warranty. You will spend thousands of dollars in installation and then will be stuck with garbage. No way this substandard product will last 25 years. Very deceptive advertising. No contractor will back you up!
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Nov 9, 2022
Trex - Rocky Harbor
This color is great and stays cool. Its just ridiculously priced, no fault to Home Depot.
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Response from TrexSupportNov 10, 2022
Hello and thank you for your review! While composite materials can have a higher price tag than wood, the maintenance and upkeep will be less expensive than wood decking that you would have to paint or stain and eventually replace over time. We hope you enjoy your new Trex decking for many years to come! Please let us know if you have any questions. We are here to help! Kindly, - Trex Customer Care Team
Aug 9, 2022
Do not use if you need variety in length.
We are building a multi length deck with changes in overall board length. Installed on a bright sunny day. Turned out to be two different variants of color. Trex does not stand behind the product as to say it’s on you. So you figure it out. Also Trex is acknowledging that that typically happens. So it’s your call.
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Response from TrexSupportAug 11, 2022
Hello Mike, we sincerely apologize for your negative experience. However, we would like to mention that our streaked boards will intentionally have more variation to mimic tropical hardwoods. We do mention in our installation guide it is a good idea to mix and match all of the boards on the job site prior to installation to ensure an appealing mix of light and dark tones. if you have any further concerns please contact our customer care team at 1-800-289-8739 so we can further clarify the situation.
Jan 15, 2022
Ordered Clamshell color and it is not remotely close to past order
I wanted to add a ramp to a porch with Trex Clamshell. I placed the order and after I received and started cutting realized how lighter it was.
The order had said 'no returns' and I figured it was a new color now anyway. They should've changed the name though if this is the case.
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Response from TrexSupportJan 19, 2022
Hello, we do apologize for the situation going on. We did change the product a few years back but they were never intended on being used together because of the different profiles. Thank you, -Trex Customer Care
Aug 1, 2021
You can have a deck that looks like the photos!
I am a beginner with no experience building decks, my neighbor who is a contractor help me do the frame out and install the boards. The project took about five solid days but looks just like the photos! We are thrilled with the results!
You can get creative and had a different colored boards for accent.
The primary decking is Trex Foggy Wharf, the picture frame borders on deck and stairs is Trex Clamshell.
Pay for the hidden fasteners, they’re worth it!
They also make color matching screws in things of colors.
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Response from TrexSupportAug 3, 2021
Hi Joe, thank you for your 5 star review. We really appreciate you taking the time to share your experience with us as well. We count ourselves lucky for customers like you. We look forward to serving you again in the future! Thank you, Trex Customer Care team
Mar 23, 2021
foggy warf color is blue not gray
Bought the foggy gray after doing a lot of research on colors. When I received the boards they were a blue tone, not gray. I called trex about this and they said “oh well thats the color”.
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Response from TrexSupportMar 25, 2021
Hello Maile,
I'm sorry for your experience. You're absolutely right! Our Foggy Wharf Enhance boards do have a blue tint to them, but it is still in our grey category. if you're looking for more of a true grey color, our Select Decking has the color Pebble Grey and you may like that more. If you have a chance, please call us and we can discuss this further. Thank you, Jessica -Trex Customer Experience Team
I'm sorry for your experience. You're absolutely right! Our Foggy Wharf Enhance boards do have a blue tint to them, but it is still in our grey category. if you're looking for more of a true grey color, our Select Decking has the color Pebble Grey and you may like that more. If you have a chance, please call us and we can discuss this further. Thank you, Jessica -Trex Customer Experience Team
Feb 2, 2021
bad material does not lay flat
These boards are cheaply made, hidden fastners (when screws don’t break) are not holding anything flat. Avoid these decks. Go with other brands
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Response from TrexSupportFeb 5, 2021
Hello, and thank you for bringing your concerns to our attention. Foremost we want to extend our sincerest apologies concerning any issues that you have faced during installation. Regarding boards laying flat, Trex is a composite board made up of recycled wood and plastic so like all composites the Trex boards naturally expand and contract which means slight curvature and subtle bowing is a typical characteristic with these materials up to an extent. When the boards are fastened as recommended they are typically drawn down flat to the joists. However if the boards do not go flat after being properly fastened it is possible you could have a warrantable condition. With that said please contact our customer care team at 1-800-289-8739 at your earliest convenience and one of our customer service representatives will be happy to review. We look forward to speaking with you. Thanks, - Trex Customer Care Team
Feb 2, 2021
Disaster with tree sap
Nice looking and seems to be durable. The HUGE negative is that it will not release tree sap. I have contacted technical support and used their recommended methods with no avail. When the sap is removed, there is a white stain that is left. What should have been a wonderful looking deck now looks like a flock of birds is always releasing on it. Trex did not seem overly interested in helping me resolve what probably is a quite common issue with their product. With cedar, I would just apply stripper, power wash and refinish. I changed to composite to eliminate this maintenance and have found that I have spent at least five times the time on my hands and knees scrubbing the deck with no visible success.
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Response from TrexSupportFeb 3, 2021
Hello Chuck, We’re so sorry to hear about your experience with our product. We aim to offer 100% customer satisfaction to all of our customers, and would like the opportunity to discuss this further. Please contact us at 1-800-289-8739, and someone from our customer care team will be happy to assist. Thank you, -Trex Customer Care Team
Dec 31, 2020
Wow
[This review was collected as part of a promotion.] I was lucky enough to receive two samples from This company to be able to compare. I received rocky harbor and clam shell. I’ll be honest it’s very hard to pick one favorite the two were beautiful colors. Rocky harbor being lighter almost taupe and clam shell being a darker grey color. I must also admit they are heavy and super sturdy. Both would look excellent on a home and definitely give it that modern upgraded feel. Not only that you would even need to paint or stain it. I like the lock system too. I think it’s an excellent high quality product.
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Dec 23, 2020
Beautiful and durable ~
[This review was collected as part of a promotion.] Trex has my vote !!!!!
Beautiful faux wood grain finish and amazingly easy to clean! Being made from 95% recycled materials is a big plus for me. I really like it is also splinter free. Beautiful color too!
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Dec 17, 2020
This was my first experience with composite decking but the end result was beautiful and will be ...
This was my first experience with composite decking but the end result was beautiful and will be maintenance free for decades. The gray Trex was used as border trim for a brown composite deck with white PVC rails and caps. Very gorgeous.
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Response from TrexSupportDec 21, 2020
Hello, and thank you for choosing Trex for your project! We are very happy to hear that you are enjoying the look of your new deck and railing, and thank you for your feedback. We hope you enjoy your deck for many years to come, and please feel free to contact us if you ever have any questions or concerns. Thanks again, -Garrett Felix -Trex Customer Care Team.
Dec 16, 2020
Rocky Harbor
[This review was collected as part of a promotion.] TREX Enhance Boards are a beautiful addition to our porches. We don't have to worry about rotting, warping or splinters. These boards are made from 95%recycled materials. Also the bugs won't chew on them. Great investment.
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Dec 12, 2020
Used this product for a pool deck. Looks beautiful, was easy to work with and seems like it will ...
Used this product for a pool deck. Looks beautiful, was easy to work with and seems like it will be durable. Let’s see how it stands up to the test of time. It’s only been installed a couple of weeks now.
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Response from TrexSupportDec 16, 2020
Hello, and thank you for your kind review. We're excited to know that you have chosen Trex for your project. We hope that you enjoy your pool deck for years to come! Thanks, - Trex Customer Care Team
Dec 10, 2020
Great quality!
[This review was collected as part of a promotion.] Enhance 1 ft Sample - Rocky Harbor is nice to have if you are considering redoing or building a deck! You can get a good idea of the quality and color. The quality is great! Made from very solid material! I like the color too!
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Jul 20, 2020
I spent $2k on enough Trex to build a 20ft x 20ft deck (a good sized deck with a spa on it). The...
I spent $2k on enough Trex to build a 20ft x 20ft deck (a good sized deck with a spa on it). The deck turned out great, but my issue is that the Trex decking gets so hot during summer days, that it is impossible for the kids to walk on (without burning feet, seriously). We live in a coastal town and a hot day would be 90 degrees, but anything above 80 degrees and you can not walk on this deck!
Why in the world does this decking not have a ranking system that includes a heat dissipation rating system? I would 100% of chosen a different decking material had I known this deck would be a hot plate during summer. Not a happy customer at all!
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Response from TrexSupportJul 24, 2020
Hello Brett, We are sorry to hear about your dissatisfaction with the product. Regarding heat retention many surfaces including Trex can become uncomfortably hot to walk on in the hot days of summer (this also includes concrete, wood decking, sand, etc.). Trex Technical Services conducted a heat absorption study on various decking products, including pressure treated wood (stained, unstained, and painted to match Trex colors), Trex, and competitor boards (both capped and uncapped wood-plastic composite). In our studies lighter colored boards were found to be slightly cooler than darker composite boards, and the color of the decking board regardless if it’s made of composite or wood is the most significant factor in the “heat retention” of the board. The study also showed that pressure treated wood painted the same color as Trex was actually hotter than Trex in the same test conditions. With that said Trex recommends always wearing shoes on extremely hot days. Also please remember care needs to be taken with children (especially toddlers and babies) to ensure their skin does not have extended contact with the surface. I hope this helps provide some insight into your concern. Thanks, Tori - Trex Customer Care Team
Jun 11, 2020
start off nice, then worthless and no back up by company
I have a 10' X 20' front porch with hidden attaching. Looked great the first 2 years. Then came the shrinking of the boards, exposing large gaps. Then the cupping of the edges. Now they are splitting on the sides apart. 4 years after installing a board broke. Actually broke with walking on it by a delivery service. I have contacted home depot and they refer to manufacturer and they say "yep it happens." I followed manufacturers direction for proper instillation. Never will I buy again. I do not recommend you either unless you want to spend the money for just couple years.
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Response from TrexSupportJun 15, 2020
Hello Doc, We are sincerely sorry to hear about the issues you are experiencing with the product and would recommend filing a claim online on Trex's website for review of your concerns. Please visit our webpage at trex.com and go to our warranty claim link to get started, or if you need assistance please reach out to our customer care team at 1-800-289-8739 and one of our customer service representatives will be happy to assist. We look forward to speaking with you. Thanks, Tori - Trex Customer Care Team
May 30, 2020
Easy install. Very much a novice DIY and this stuff...
Easy install. Very much a novice DIY and this stuff went together great. I used the hidden fasteners and did a picture frame outside with the straight edge pieces. If I can use these, you can. Great product.
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Response from TrexSupportJun 2, 2020
Hello, and thank you for choosing Trex materials. We appreciate your business and the time you took to write this kind review. We hope you enjoy your new deck for years to come. Kindly, Elisabeth-Trex Customer Care
May 26, 2020
The new Trex is completely different and inferior to their previous generation of product. Would ...
The new Trex is completely different and inferior to their previous generation of product. Would have been better with any other company's product. Am trying to add to our current deck. Figured I would go with Trex (8yrs old) since that worked out well. The new Trex is completely different and insanely inferior to their previous generation of product. Might as well have gone with any other company's product.
See the attached picture for the difference between the Old (top) and new solid Trex (bottom) - different dimensions, veneer finish (rounding looks bad), cupped (rain won't drain off), and wavy along length.
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Response from TrexSupportMay 29, 2020
Hello, and thank you for your feedback. We’re sorry this product isn’t working for you. However we’d like to learn more about your situation and what exactly happened. If you can contact us at 1-800-289-8739 from there we can hopefully find a solution. We look forward to serving you! Kindly, Elisabeth-Trex Customer Care
Feb 6, 2020
Trex Grooved Decking
I really like the Trex decking once you get it cut, fit and down but what a pain it is to work with. I bought twenty five 8 footers, seventy five 12 footers (which was all my local store had) and twelve 16 footers for a 22 foot wide by 35 foot long deck. I figured that by buying as many long boards as I could would prevent a lot of extra cutting. Well I figured wrong. Out of the 116 boards that I bought maybe a dozen were actually the advertised lengths. There was nothing to indicate in the product description that that a 12 foot board might be 12 foot and 1, 2 or 3 inches in total length so I ended up doing a lot of cutting to get boards that were actually 8,12 and 16 feet long. To complicate things even more NONE of the boards had squared off ends so I had to cut every single board to square it off before I even measure to cut it to length. All in all I was very disappointed with the quality control issues in that area. You should also know that there is a minor amount of metal in the composite and you can see it spark while cutting it. It’s unfortunate but pretty standard anymore with composites. Once the deck was finished I have to say that I was happy about the look, feel and it is rock solid.
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Response from TrexSupportFeb 6, 2020
Hello, we sincerely apologize for your negative experience. However, we would like to mention (explanation of what happened). If you have any further concerns please contact our customer care team at 1-800-289-8739 so we can further clarify the situation. Kindly-Trex Customer Care
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