This product and its advertising is untrue!!! I installed a deck and our footprints stained the product!!
Trex does not stand by its product as advertised. You get the run around by their agents and end up having to purchase other material to replace the new unreliable material!!! DO NOT PURCHASE THIS PRODUCT
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3 found this review helpful
Jun 8, 2023
First time user.
Good product. Moves more than expected. Easy to work. Needs a lot of support
by
Verified Purchase
Recommended
2 found this review helpful
Apr 21, 2022
Love it, now that it's complete
In 2019, I used this Trex product to replace a 250 Sq ft deck. I found it more difficult to properly install than wood. It's more difficult to keep straight lines since it is more flexible and installation is more costly due to the need for special screws and flashing tape. I installed the decking on a 45 degree angle, so max joist spacing is 12". As the title states, I love the way it looks and it should last for many years, but wood installs much easier. My advice to anyone who wants to use this product, read the manual, install per the manual, don't skimp or take shortcuts. Do it right and it will look great and last for many years.
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4 found this review helpful
Aug 18, 2021
Don’t believe all reviews
I decided to extend my deck so started searching for trex decking and read reviews and couldn’t believe anyone would give this product anything lower than a 4. I installed trex decking on my 8’ by 16’ deck replacing rotted wood 3 years ago. It still looks brand new, and was so easy to install. I highly recommend this product, although initially will cost more than treated wood this will long outlast treated wood and is totally maintenance free. No restaining, no nail holes, no slivers.
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Response from TrexSupportAug 20, 2021
Hello, and thank you for choosing Trex for your project! We are very happy to hear that your installation went smoothly and that you are enjoying the look of your new deck. If you should ever have any questions or concerns about the care or maintenance of your Trex Products, please do not hesitate to give us a call at the number provided below. We hope you continue to enjoy your new Deck for many years to come! Thanks again, -Garrett Felix -Trex Customer Care Team 1-800-289-8739
Recommended
13 found this review helpful
Jan 21, 2021
Bad bad bad material. Not sure this was rated so high. Boards don’t lay flat no matter what you d...
Bad bad bad material. Not sure this was rated so high. Boards don’t lay flat no matter what you do. Hidden fasteners are a joke and they don’t hold anything (and many times screws break in them). See pictures for a deck that was installed 5 months ago. Customer support is the worst you can think of, they don’t care. Refer you to the installation guide (followed to the letter) and say it is your problem.
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Response from TrexSupportJan 25, 2021
Hello, Foremost we want to extend our sincerest apologies concerning any issues that you have faced during installation. Regarding your stripping screw concerns please ensure you are using an 18V power drill as many customers have difficulties with impact drivers due to not being able to adjust the torque. If this is being done ensure that the drill is perpendicular to the fastener with a lot of pressure behind it as the wood framing can make some areas more difficult than others. Regarding your boards laying flat, Trex is a composite board made up of recycled wood and plastic so like all composites the Trex boards naturally expand and contract which means slight curvature and bowing is a typical characteristic with these materials up to an extent. However when the boards are fastened as recommended they are usually drawn down flat to the joists, or drawn inward to straighten them out. If you believe the boards are defective in anyway after being properly installed please contact our customer care team at 1-800-289-8739. We look forward to speaking with you. Thanks, - Trex Customer Care Team
23 found this review helpful
Dec 18, 2020
Easy to cut and install . No curved , crowned boards , Trex is straight and the width dimensions ...
Easy to cut and install . No curved , crowned boards , Trex is straight and the width dimensions are consistent most of the time. I highly recommend this product to replace pressure treated decking on any exterior deck project.
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Response from TrexSupportDec 21, 2020
Hello, and thank you for choosing Trex for your project! We are very happy to hear that you are enjoying the look of your new deck. Please feel free to contact us if you ever have any questions or concerns. Thanks again, and we hope that you enjoy your deck for many years to come! -Garrett Felix -Trex Customer Care.
Verified Purchase
Recommended
2 found this review helpful
Oct 6, 2019
YOU WILL GET MOLD AND FADING. I had a deck built with Trex decking board some years ago because i...
YOU WILL GET MOLD AND FADING. I had a deck built with Trex decking board some years ago because it was supposed to be fade and mold/mildew resistant. Within months the deck got black with mold and then the color faded. There was a class action lawsuit, which was settled without me receiving anything. Trex recommended cleaning with Olympic deck cleaner, which I do. However, this still fails to completely remove the black mold and contributes to fading the deck color even more.
If it weren't for the irreparable mold and fading problems, I would be happy with the deck.
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5 found this review helpful
Sep 30, 2019
Great looking, easy to work with, Deck Boards and 2x6 solid in Saddle color. Now lets see how lon...
Great looking, easy to work with, Deck Boards and 2x6 solid in Saddle color. Now lets see how long it last. Enhance Composite Decking Boards
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Response from TrexSupportOct 2, 2019
Hello, and thank you for taking the time to leave us a review. In regards to life expectancy of the material; with the Trex 25 year Residential limited warranty, and the 25 year fade/stain residential warranty you can be sure to rest easy with your brand new, low maintenance decking for many more years to come! Thanks, Tori - Trex Customer Care Team
Verified Purchase
Recommended
10 found this review helpful
Jun 13, 2019
Trex lasts . . Our decks 19 years and counting. . . . We have three decks, using the 2 x 6 nomina...
Trex lasts . . Our decks 19 years and counting. . . . We have three decks, using the 2 x 6 nominal installed on the West, and South sides of our Oregon house . . . the trim we did in the best cedar we could get, clear, tight grain, red cedar . . . the decks look like we just put them in . . . ALL the cedar trim is rotting, moss ridden, cracked and now must be replaced . . . we know a couple who had a cedar deck for thirty years 15 miles from us, and it all had to be replaced 4 years ago . . . we pressure wash it every few years or so, or whenever the wife threatens me, whichever is later . . . stains from the BBQ come out with a light pressure wash and sometimes I have to go over the stains themselves 2 or 3 times, but chicken, steak, pork, whatever BBQ sauce we are using at the moment, comes OUT.
NOT as fond of the newer stuff with the cladding . . looks too fake to me, but the 4th side looks like what we have down already, so when I can swallow the cost, I'll replace the trim with the new stuff . . the whole mess will outlast us both . . .
You can see from my photo, 19 years after install, and 3 years after I last pressure washed it, a little dirty, BUT the deck is fine, whille the cedar trim all around it is thrashed . . .
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Response from TrexSupportJun 17, 2019
Hello, and thank yo for your review of Trex! We are glad to hear that the decking has worked well for you over the years. Trex is designed to last and we are happy that you are getting a long life out of our Trex material. Thank you, Bradley, Trex Customer Care
Recommended
16 found this review helpful
May 14, 2018
Sturdy Deck Board
[This review was collected as part of a promotion.] I was able to have the opportunity to test and review a Saddle Deck Board made by Trex. The sample board was smooth texture, dark cherry brown color and very sturdy. I imagined my blissful backyard to consist of a tree swing. First, I let my kids jump on it, they spill juice on it, which cleaned up perfectly. Overall, the board was sturdy, durable, and definitely the go to material I would use to build a tree swing in my yard.
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Recommended
Customer review from trex.com
Sep 11, 2024
by
Verified Purchase
Aug 23, 2024
Sample Trex Select
I purchase purchased 400 Linear feet of the Trex Enhance in Beach Dune. The Trex system worked out great. Awesome look! Is the Trex Transcend availabe in Beach Dune?
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Recommended
Customer review from trex.com
Aug 7, 2024
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Verified Purchase
Aug 7, 2024
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Verified Purchase
Jul 31, 2024
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Verified Purchase
Jun 5, 2024
The Trex itself is a very high quality replacement for cedar or pressure treated pine. The board lengths however are terrible and Trex should reconsider supplying common board lengths to cut down on waste and expense.
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Verified Purchase
May 30, 2024
Several boards were damaged when I got them.
by
Verified Purchase
May 29, 2024
I only have experience with Trex so I'm not able to compare it to other composite decking. I bought the Select version because it's the cheapest Trex option with a solid core vs the el cheapo Enhance extra-flexible decking. Now, none of the Trex is as nice as pvc because Trex caps the product with a thin veneer of plastic which is soft enough to scratch and gouge somewhat easily. I do think it's way better than painted lumber because it won't need ever need to be painted so you're buying no maintenance which is worth a lot. If you can swing it, get pvc, otherwise Select is probably the most cost effective of the Trex products.
p.s. If you order online, just get it delivered. It was over an hour of several people hunting down my order b/c it's so heavy, it's not going to be brought up front to sit in the curbside pickup area. Live and learn.
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Verified Purchase
May 29, 2024
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Verified Purchase
May 15, 2024
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Verified Purchase
Apr 24, 2024
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Verified Purchase
Apr 24, 2024
Board was warped but still usable. Pick up of this online order was very frustrating - second time of getting the run around and having to talk with multiple areas (Cust Service, Lumber) to finally figure out where the board was and pick it up
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Verified Purchase
1 found this review helpful
Apr 10, 2024
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Verified Purchase
Apr 3, 2024
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 21, 2024
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Verified Purchase
Mar 6, 2024
Great product
Price was great. Shipping was extremely fast. Thanks a lot!!