Dear Valued Customer,
It is regrettable to hear that you are having these issues with the Pop-up Drain and faucet, and we would like to help fix them. Kindly send a short 5-10 second video showing the problems to jessp@vigoindustries.com and in your email, please include the complete model number, your full name, phone number, physical shipping address, and a short description of the problems.
Warm Regards,
VIGO Product Support