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Customer Reviews for VIGO Bathroom Sink Pop-Up Drain with Overflow in Chrome

Internet #202863522

Model #VG16002CH

Store SKU #1001651339

  • Compatible with standard 1.75 inch sink drain hole
  • Ideal for vanity or undermount bathroom sinks with overflow
  • Includes two rubber seal rings, tailpiece and nut

Customer Reviews

  • 4.2
    out of 313 reviews
  • 77% recommend this product
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Showing 1-30 of 313 reviews
Don’t Bother
Matches the faucet in chrome. Worked a few times, now doesn’t always stay closed. Have to exchange, then get in plumber to remove and put in new one (more expense). This is the second pop up by Vigo that didn’t work properly.
by
Response from VIGO Customer Support TeamJan 25, 2024
Hi Viv G,

We are sorry to hear of this issue you are having with the Pop-up drain. We are confident that we can resolve this issue without a plumber and ask that you send a short 5-10 second video showing the issue to jessp@vigoindustries.com. In your email, please include the complete model number of the product, your full name, phone number, physical shipping address, and a short description of the problem.

Regards,
VIGO Product Support VIGOMarketing
  • Verified Purchase
by
  • Verified Purchase
Water spots, doesn’t last
The satin nickel shows water spots and it didn’t even last a year before it stopped functioning. The drain got stuck in the closed position, luckily I could unscrew the top to drain the water.
by
Response from VIGO Customer Support TeamNov 2, 2023
Dear Valued Customer,

It is regrettable to hear that you are having these issues with the Pop-up Drain and faucet, and we would like to help fix them. Kindly send a short 5-10 second video showing the problems to jessp@vigoindustries.com and in your email, please include the complete model number, your full name, phone number, physical shipping address, and a short description of the problems.

Warm Regards,
VIGO Product Support VIGOMarketing
    Very nicely designed
    by
    • Verified Purchase
    Didn't fit my type of sink
    by
    Response from VIGO Customer Support TeamSep 28, 2023
    Hello Valued Customer,

    We are sorry to learn that the pop-up drain with Overflow didn't fit your particular type of sink. We would love to understand why it didn't fit and if we are able to assist you with anything.

    Please email JessP@vigoindustries.com so we may review what happened.

    Best regards,
    Vigo Product Support VIGOMarketing
    • Verified Purchase
    Worked as expected. No issues. Looks great.
    by
      All metal fixture and fit perfectly. Very nice.
      by
      • Verified Purchase
      It looks fantastic. Once installed it works fantastic. It does not require plumbers putty, just the silcon seals that are supplied. It would get 5 stars if it came with slightly larger seals. Our sink drain has a steep lip and the seal barely made it, but it is sealed. We did have a drain issue when the pop-up was down, a small amount of water made it down the drain. Called VIGO, they understood and sent me a new center popup valve in 2 days. Works like a champ with that valve.
      by
      • Verified Purchase
      Wrong size, did not provide size options and did not like company logo on drain cap.
      by
      Response from VIGO Customer Support TeamJun 29, 2023
      Hi James,

      We are sorry but there are no size options for our pop-up drain with overflow. It only fits a 1 3/4" diameter sink drain hole. Also, all of our bathroom sink drains have our logo. Please reach out to the retailer to process a refund if the drain does not fit or if you are unhappy with your purchase. Apologies again.

      Regards,
      VIGO Product Support VIGOMarketing
      • Verified Purchase
      Works
      Worked perfectly, easy installation. Seals suck so add plumbers putty.
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      Plumber could not seal. Tried 3 time adding more silicone...
      Plumber could not seal. Tried 3 time adding more silicone but still leaked. Buying Delta and hope it will work.
      by
      Response from VIGO Customer Support TeamApr 27, 2023
      Hi Steven,

      We are very sorry that the installation of the pop-up drain was so difficult. We would like to look into this further and would like to get more details from you. If it is not too much trouble for you, please send an email with details to jessp@vigoindustries.com along with your name, phone number and a short description of the problem. Thank you!

      Warm Regards,
      Vigo Product Support VIGOMarketing
      • Verified Purchase
      Looks great in the in the sink....
      Looks great in the in the sink.
      by
      • Verified Purchase
      by
      • Verified Purchase
      by
      • Verified Purchase
      After installation the item would not hold water in the...
      After installation the item would not hold water in the sink.
      by
      Response from VIGO Customer Support TeamMar 23, 2023
      Hi Lawrence,

      We apologize for this problem and for any inconvenience it has caused you. Please send an email to jessp@vigoindustries.com with the model number, your full name, phone number, physical shipping address and a short description of the problem so we can work on a resolution.

      Regards,
      Vigo Product Support VIGOMarketing
      • Verified Purchase
      Needed to add plumbers putty to sink rim to stop...
      Needed to add plumbers putty to sink rim to stop from leaking
      by
      Response from VIGO Customer Support TeamFeb 15, 2023
      Hi James,

      It is unfortunate that you were getting a leak from the pop-up drain which required you to apply plumbers putty. Normally, it is not needed but it also depends on the sink the pop-up drain is being installed on. We would like to know more about the issue and ask that you send an email to jessp@vigoindustries.com. We look forward to hearing from you soon.

      Regards,
      Vigo Product Support VIGOMarketing
      • Verified Purchase
      The seal going onto the bottom of the sink base...
      The seal going onto the bottom of the sink base is not sufficient and leaks.. Had to get a different one that was rubber as opposed to the plastic one provided.
      by
      Response from VIGO Customer Support TeamFeb 15, 2023
      Dear Customer,

      We are sad to hear of this issue that you had with the pop-up drain. We would like to get a better understanding of this and ask that you send a photo of the part that you left out and replaced to jessp@vigoindustries.com. We truly appreciate you reaching out to us and look forward to hearing from you again soon.

      Regards,
      Vigo Product Support VIGOMarketing
      • Verified Purchase
      An easy install. Works as it should and looks good...
      An easy install. Works as it should and looks good too.
      by
      • Verified Purchase
      The first one I got installed easily. The second one...
      The first one I got installed easily. The second one would not stop leaking until I caulked all the joints with silicone and plumbers putty on drain part.
      by
      Response from VIGO Customer Support TeamFeb 9, 2023
      Hi Walt,

      We are sorry that you had such a difficult time installing the second pop-up drain. If it leaks again, we ask that you send a short video showing where the leak is coming from to jessp@vigoindustries.com so we can determine how to fix it. Please provide the model number, your full name, phone number, physical shipping address and a short description of the problem.
      in your email.

      Regards,
      Vigo Product Support VIGOMarketing
      • Verified Purchase
      This pop up drain (infact I have two) is beautiful...
      This pop up drain (infact I have two) is beautiful and it works much better than those pop up drain that operate as part of the faucet.
      by
      • Verified Purchase
      Another quality product from Vigo - this thing is sweet!
      What a nice upgrade from the traditional level-based sink drains. This is super well-made, is perfectly packaged, and the spring mechanism feels rock-solid. It works beautifully and nicely compliments the Paloma faucets we also got from Home Depot. We used these with KOHLER K-2882-96 Verticyl Rectangle Undercounter Bathroom Sinks and I was not able to use the included gasket that goes under the sink as the hole sizes didn't match up. So I made my own gasket by putting a bead of silicone around the hole and atop the large gold washer, tightened it down and let it sit a day. No drips whatsoever. :-)
      by
        • Recommended
        Poorly designed
        As others have mentioned, this thing is really badly designed. The silicone seal attempts to seal against the threads, so it leaks through immediately. We had to slather it in silicone for it to seal. Water doesn't drain off the top of the pop up plug so it dries and corrodes the plug. We've had ours installed for less than a month and it already looks like this.
        by
        Response from VIGO Customer Support TeamJan 30, 2023
        Hi Sean,

        We apologize for the inconvenience the pop-up drain has caused you. Unfortunately, we cannot view the image/s you have shared. Kindly send those photos to jessp@vigoindustries.com so we can determine the best course for a resolution. Please include the model number, your full name, phone number, physical shipping address and a short description of the problem in your email. Thank you!

        Warm Regards,
        Vigo Product Support VIGOMarketing
          It works buy it
          It works good for us , easy to install for your average home owner fix it man . I’m no plumber
          by
          • Verified Purchase
          • Recommended
          logo?
          The VIGO logo is righy on the pop up. I dont wanna look at Vigo every time i use the sink. Ruins the design completely.
          by
          Response from VIGO Customer Support TeamDec 30, 2022
          Dear Customer,

          We are sorry that you do not like our logo on the top of our pop-up drain assembly and you were unable to see photos on our site and the retailer's site showing that our logo is on the top. If you are unhappy with the look of our drain, we suggest to reach out to the retailer to return the product.

          Warm regards,
          Vigo Product Support VIGOMarketing
            Excellent quality drains
            We really like the quality of the overflow drains by VIGO. Solidly built and fairly easy to install. The only issue was that the drains had a slight leak that was easily fixed by putting on some plumbers tape. The instructions should probably include this as a precaution.
            by
            • Verified Purchase
            • Recommended
            by
            • Verified Purchase
            by
            • Verified Purchase
            Looks nice…for a bit
            Initially I really liked the product. I’ve been redoing all of our bathrooms and out of the box this was the sharpest looking drain I’ve purchased. Within a few weeks, however, it started to develop spotting even though this sink is rarely used. I thought it was simply water spotting but on closer inspection I saw the finish was already coming off in spots. I followed the care instructions that came with the product. This shouldn’t happen so quickly. Very disappointing.
            by
            Response from VIGO Customer Support TeamDec 8, 2022
            Hi Mike,

            We are sorry for these finish issues you are having with your pop-up drain. We would like to see exactly what you are seeing so that we can help resolve these issues Please send pictures of the affected parts of the drain to jessp@vigoindustries.com along with your full name, phone number, physical shipping address and a short description of the problem.

            Warm Regards,
            Vigo Product Support VIGOMarketing
              • Recommended
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