Thank you for letting us know about receiving your order Madision collection, from our company Water Creation. We are truly sorry that it has arrived damaged, and sincerely apologize for any inconvenience you have faced due to it.
While all our products go through several quality checks before they are delivered to customers, once the item is shipped out, the item is handled by [Home Depot or Lowes] assigned carrier.
If you received your order damaged during transit, please contact Home Depot's Customer Service, 1-800-Home-Depot (466-3337) to provide your feedback regarding your order.
Thanks again for bringing this issue to our attention, and please don’t hesitate to contact our support team, We would like to assist you further, but we need more information regarding your situation. Please visit our website, www.water-creation.com, and submit a ticket through our "Contact Us" page. Our customer service representative will reach out to you within 24-48 business hours. We appreciate your purchase and cooperation.
Sincerely, Water Creation Customer Team