Hi there,
Thank you for your feedback on your freezer. At Whynter, we constantly aim to provide superior products and a better customer experience. We're sorry you had issues with the unit out of the box. Please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com if you have additional feedback or questions we can assist you with. We are here to provide support and ensure you will be satisfied with your Whynter product.