Customer Reviews for Wyze 1080p Indoor Wireless Surveillance System includes Cam v2 Camera and Sense Starter Kit
- Wi-Fi connectivity lets you access the camera anywhere
- Contact sensors sends phone alerts in case of any activity
- Motion sensors detect tiniest movements and send notifications
Customer Reviews
Dec 17, 2021
by
Dec 17, 2021
V2 cams are required to install the bridge for the old sensors (V3 are not)
Very good - it works with old 'bridge' for the old 'sensors'
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Nov 9, 2021
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Nov 2, 2021
Units good one to have, nice camera and good door...
Units good one to have, nice camera and good door sensors. Even we can do home automation with this.
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Oct 29, 2021
Batteries in the door/window sensors are bad. I have to...
Batteries in the door/window sensors are bad. I have to replace them.
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Response from Wyze LabsOct 29, 2021
Hi there, we are very sorry to hear your sensor has run into some trouble with the battery. If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, please be sure to replace the sensor batteries as soon as you see the “Low Battery” notification. If your sensor has died and is unable to connect even after replacing it with a new battery, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Oct 26, 2021
One sensor will moot and has never connected. The motion...
One sensor will moot and has never connected. The motion sensor worked well for a month and then completely stopped sensing any motion, even waving a hand across it; battery is full.
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Response from Wyze LabsOct 26, 2021
Hello! Have you reached out to our Wizards team so we could discuss your concerns? If not, could you please send us a message so we can better understand what your concerns are and try to help. You may reach us by going to the Wyze website and tapping on "Support." You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team.
Oct 21, 2021
I bought two kits. The cameras are fine, but three...
I bought two kits. The cameras are fine, but three of the four contact sensors wouldn’t connect to the bridge making them useless. I asked Wyze support for help and they gave up trying to fix it and offered me a refund. Out of the 100 bucks I spent, they only returned $20 as a Wyze store credit. The problem is, they don’t sell these sensors anymore and the newer versions require a completely different system. I’d have to spend at least another $80 to use them. So now I have three worthless sensors and a $20 Wyze store credit I can’t use unless I want to blow another $80.
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Response from Wyze LabsOct 21, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use.If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use.If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Oct 16, 2021
by
Oct 12, 2021
BUYER BEWARE
Wyze no longer sells this product directly, as they are now producing an upgraded version that has to work with a different hub. If you have a valid warranty issue, their offer won’t even cover the shipping for a new product.
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Response from Wyze LabsOct 12, 2021
Hello and thank you for your feedback! We are always looking for ways to improve our products
for our user’s daily use. We appreciate your comments and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
for our user’s daily use. We appreciate your comments and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Oct 6, 2021
Garage camera
Works great in my garage can see who comes and goes also it alerts me when door opens
by
Sep 29, 2021
love it
This kit is amazing. Easy to set up. Works with Alexa. A must buy for someone new to smart home products
by
Sep 26, 2021
System Deficient, Support Unhelpful
Contact sensors stopped working after a few months. Online support nearly unintelligible. Tech support unhelpful, offered a token $10 store credit. All my other security products work, integrate with Alexa, and offer useful support services.
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Response from Wyze LabsSep 26, 2021
Hi there! Thank you for your feedback. We are always looking for ways to improve our products for our user’s daily use. We will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Sep 22, 2021
Works Well
works well and easy it install
by
Sep 22, 2021
I mainly just needed to replace window/door sensors, which do...
I mainly just needed to replace window/door sensors, which do not seem to be sold outside of this kit. The updated sensors need some kind of hub that I did not want to upgrade to. But other than that I'm satisfied with the camera and the sensors.
by
Sep 22, 2021
Alerts are quick n fast on top of good video...
Alerts are quick n fast on top of good video quality
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Sep 21, 2021
Returned advised to do so by Wyze. The camera wouldn't...
Returned advised to do so by Wyze. The camera wouldn't connect to my wifi after 30 minutes of trouble shooting with them Got the Wyze 3 works great.
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Response from Wyze LabsSep 21, 2021
Hello there, we are sorry to hear about the connectivity trouble and would like to look into this. We would recommend moving the camera temporarily closer to your router to see if this fixes the issue you are experiencing. We would also recommend taking a look at this article for some further tips:
https://wyzelabs.zendesk.com/hc/en-us/articles/360037454432
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360037454432
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Sep 21, 2021
by
Sep 19, 2021
adequate
Directions are limited and you are forced to use the app to figure out the process for installing. After getting it to work it fits the needs i bought it for. My biggest complaint regarding this transaction was the almost two weeks it took to receive it from Home Depot.
by
Aug 29, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 27, 2021
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Aug 12, 2021
Biggest mistake!
Starter pack doesn’t function properly and will become useless. Known defect with sensors. Version 1 sensors can’t be replaced under warranty because they are not manufactured anymore. Good luck. Even worse customer service. 12 days of calls and emails to rectify. 4 different reps. Each one asking for additional information. Wouldn’t it be great if everything requested by first rep and then resolved! Gave up after submitting both photos and receipt. The amount of time invested overall was not worth it. See for yourself…google “Wyze defective sensors” and “terrible customer service”.
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Response from Wyze LabsAug 12, 2021
Hello, we are sorry to hear about your experience with our team and would like to look into this. If you are up for it, could you please send us a message with your support ticket number so we may take a look and try to help?
Jul 29, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Wyze LabsJul 29, 2021
Thank you for your review. If you're up for it, could you please tell us more about why you gave our product 2 stars? We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with any issues you may be having.
Jul 28, 2021
I would give it a 5 star review except all the batteries in the products came dead .. For somebod...
I would give it a 5 star review except all the batteries in the products came dead .. For somebody that just got the product it's hard to set it up when you have to buy batteries that are supposed to come charged... All in all solid camera and value it makes me want to expand and buy more wyze equipment
by
Jul 28, 2021
Easy setup. Easy to use phone app....
Easy setup. Easy to use phone app.
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Jul 23, 2021
Sensor battery was dead before I even hung it up...
Sensor battery was dead before I even hung it up
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Response from Wyze LabsJul 23, 2021
Hi there, we are very sorry to hear your sensor has run into some trouble with the battery. If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, please be sure to replace the sensor batteries as soon as you see the “Low Battery” notification. If your sensor has died and is unable to connect even after replacing it with a new battery, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you for your feedback and have a great day!
Jul 22, 2021
Great price and fast shipment. However both of the included...
Great price and fast shipment. However both of the included sensors failed in less than 2 weeks. Replaced the batteries and only 1 came back on line.
by
Jul 22, 2021
Thanks to Home Depot to keep such a low price...
Thanks to Home Depot to keep such a low price while the product us out of stock in company's website. I liked wyze products. You can do home automation in such a low price.
by
Jul 20, 2021
door sensor stopped working at 3 weeks and will not...
door sensor stopped working at 3 weeks and will not connect to wyze cam/app
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Response from Wyze LabsJul 20, 2021
Hello there, we are sorry to hear your sensor may be running into some connectivity trouble. If the sensor is showing up as offline please check your Wyze Bridge to ensure that it is online and communicating. We would recommend taking a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360034123991
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360034123991
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Jul 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Wyze LabsJul 18, 2021
Thank you for your review. If you're up for it, could you please tell us more about why you gave our product 1 star? We take these seriously and would love to improve your experience. You can also reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with any issues you may be having.
Jul 17, 2021
One of the sensor don't work....
One of the sensor don't work.
by
Response from Wyze LabsJul 17, 2021
Hello, we are very sorry to hear the sensors and bridge are not communicating and would like to help. Please ensure your Wyze Bridge is online and available to connect to the sensors. We would recommend taking a look at this article for further information:
https://wyzelabs.zendesk.com/hc/en-us/articles/360030704032
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://wyzelabs.zendesk.com/hc/en-us/articles/360030704032
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
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Features | ||
|---|---|---|
2-Way Intercom Camera | No Additional Features | Built-in Speaker, Microphone, Night Vision, Programmable, Visual Alert, Wireless Camera Compatible |
Power Source | ||
Hardwired | Hardwired | Plug-In |
Indoor/Outdoor | ||
Indoor | Indoor, Outdoor | Indoor |
Number of Channels | ||
Unlimited | 1 Channel | |
Recording Storage | ||
Cloud, SD Card | SD Card |
