Hello DisappointedCustomer001,
We would like to thank you for bringing this to our attention. We'd be happy to offer support if you'd be kind enough to give our CS team a call. They are available M-F from 7:30AM to 3:30PM, at 1(847) 327-0566, then select Option 2. Please have your purchase information ready so you can be registered for warranty if you have not done so already. Thank you!