Customer Reviews for ZLINE Kitchen and Bath 24 in. 1000-Watt Built-In Microwave Drawer in Stainless Steel

We bought this for our new house and it worked great. After about 6/7 months of use it stopped heating, I call customer service and they were great had me check some things out and send a video, within two weeks they sent a brand new replacement! Couldn’t be happier

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Rating provided by a verified purchaser

Looks great! Easy to install. Delivered on time

Great microwave, works amazing and looks great. Love the extra countertop space it saves us. Home Depot has been awesome with fast delivery and great prices thanks!!

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I love the look and function of the microwave drawer. For the price, you are trading bells and whistle‘s of a typical high end microwave. The controls are pretty basic. Overall I love the look and convenience of having it in the island.

Love all the Zline products we bought!!

1st one didn't work. Called zline but they didn't answer. Responded 3 weeks later with an email. Bad customer service

This microwave is a great addition in my kitchen island. It’s so much easier to lift food in and out of the drawer compared to my previous countertop microwave. Also the control panel across the top is easier to access.

Our biggest problem is that you can not purchase a trim kit for this...rather annoying and now we need to make a $1500 appliance look better on our own!

At first glance and use I was in love with this microwave. Purchased this in April 2020, installed it in late May and after 4 short months the drawer started closing on it's own. Within a week it stopped working altogether. We got in touch with ZLINE, took a few days to hear back from them, then another week to get a replacement. Fast forward 4 months later, now Jan 2021..... Microwave starts acting up again, closing on it's own and making strange clicking noises. Last week the microwave started sparking while warming a coffee cup, leaving a large scorch mark inside!!!!! Tried contacting ZLINE again, one week later still no word!! Very disappointed in this product and the ZLINE. Will be looking to buy a different brand to replace it with!

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Looks beautiful in my new kitchen and works well

So far so good in terms of function and looks. However, the “close” button is already peeling in an appliance that is less than a month old.

I bought the full Zline package from here (Home Outlet Direct). I will review the other items separately (same review) to help others (and Zline). First, Home Outlet DIrect was great. Good price. Good service. They seem legit and honest. Zline appliances are "good" but could be better with attention to simple detail. I own a pretty big company and it's the simple things that count and Zline could easily transition to being a true high end appliance name if they just paid attention. First - here is the good stuff. 1. Great price compared to competition overall 2. Amazing look (great designers...bravo) 3. Nice full package deals (I assume these specials come from Zline directly) 4. Super friendly people on the phone there where you call them 5. For us, everything works properly "as advertised" with no manufacturing defects seen yet (1 month in). Now the bad - and most of these are EASY to fix. 1. Instructions / manuals are embarrassingly bad. Tiny images with poor illustrations make them worse. Come on - get a REAL graphic designer and editor and make your manuals and instructions the best in the business. It's an easy fix. 2. Do you ever USE your own product? When I am setting the dishwasher just put an LED next to the start button so I know if it is ready to go or not. Yes - it beeps when pressed...but is the beep to tell me it's now SET or OFF?? I don't know!! Also, who designed the tines in the dishwasher or shelf heights (which are non-height adjustable). For $900 it's a poor miss. Again on the dishwasher, the bottom kick plate only covers HALF of the mechanical stuff on the bottom so you see pipes and screws from across the room. Why? FIX IT. It costs 20 cents of extra plastic. Lastly on the dishwasher, there are way too many parts the owner has to put together to make it functional. Go and buy another major brand dishwasher and there are 75% less parts to mess with. ANOTHER EASY FIX . 3. Now the oven. Why is there no temperature monitor? I have NO idea the temp of the oven which seems like a pretty basic need (after all - my car came with a gas gauge!!) Yes, there is a blue light that goes off when it reaches the intended temp on the dial...but the light goes from blue (pre-heating indicator) to off (temp reached). So, when you look at the oven - NO LIGHTS MEAN IT"S REACHED TEMPERATURE. Guys - make the light turn - say - GREEN when the temp is reached so I can look across the kitchen, see the green light on, and know it's ready. AND, if nothing else, add a cheap temperature gauge so I know the ACTUAL oven temp right now. Basic stuff people!!! 4. Again on the oven - why does the hot air vent blow right at my groin when cooking with the oven on? Direct the venting hot air to the floor, the bottom or the back. I know you need to dissipate the heat...but don't set my pants on fire when I'm cooking. 5. More oven: Have the symbol for the knobs on TOP of the knobs so you can see it. Right now I need to bend down to see which knob controls which burner / oven. It's a PAIN. 6. Now the microwave (drawer). The open / close are way too close to each other. Either make this button TOGGLE or move them apart. Also, move these buttons AWAY from the SETUP button. I fat finger the SETUP button all the time when cooking. Lastly, why do I need to press "time cook" and then the numbers? Let me press "4" then "start" to do 4 minutes rather than the "start" button 8 seperate times to keep adding 30 seconds of time until I get to 8 minutes. 7. More microwave: cleaning the inside (the top) on the microwave is next to impossible as the drawer is in the way. So, design it so I can pop off the drawer so we can properly clean inside (or do something that makes access to the inside easier for cleaning). 7. On the range hood: Why can't I just press "1, 2, 3, or 4" to start the fan speeds and then again to turn the fan off. I have to press a "clock" button, then the number to turn the fan on...and then the clock TWICE to turn the fan off. Asinine. Who thought of this? Look, maybe I am being a little picky. The appliances function well and look great - but I run an American software company and I know that the UI (user interface) and UX (user experience) are EVERYTHING on how a human interacts with a machine (or software). The good news is the fix is pretty much FREE and the good decisions made last forever. Hopefully Zline - an AMERICAN COMPANY, TOO (like mine) - will read this and listen to my gripes because they can make an otherwise GOOD product pretty much PERFECT. I hope they listen and take these comments in the right way. Tim

So for it has worked well. However the tray inside melt on the first use that seem a little strange to me.

Rating provided by a verified purchaser

We purchased this microwave drawer in Dec of 2018 prior to a kitchen remodel that got delayed. The drawer was not installed until Sept of 2019. In late October of 2020 it sent out a cloud of smoke after making a lot of noise. After several attempts by phone to contact customer service i resorted to contacting them via Facebook message. Immediate response next morning and a new microwave shipped the day after. Although I can’t say I was pleased to call three times and wait a week for customer service NOT to get back with me I can’t complain about the service once I did get hold of them. They called twice to assure me it had been shipped and apologized for the problem we had. It only has a two year parts warranty from what I can see so I feel lucky it went out when it did.

I love it that it’s low. Very convenient. I don’t have to reach high anymore. One of the best inventions.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Love this microwave super quiet nice features, no spinning tray, easy to clean, drawer closes automatically, cooks great.

The door mechanism is extremely sensitive and stopped working after only three weeks. The unit is loud when opening and closing, and at this price it should be very quiet.

Easy to install!

When I received the Z-Line, the box was crushed. There was enough packaging to prevent the unit from being damaged. So far we love it

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