May 17, 2026
Good
- Shell
Gallup, NM, 87301
May 17, 2026
Gallup, NM, 87301
September 4, 2025
The project was very professionally done!
- Satisfied
Gallup, NM, 87301
September 4, 2025
Gallup, NM, 87301
September 15, 2023
Satisfied
- Lola
Gallup, NM, 87301
September 15, 2023
Gallup, NM, 87301
March 30, 2023
The countertop is beautiful but the installation process was frustrating. The installers were supposed to arrive to take measurements between 3-5 and it was after 5. Only one spoke English fairly well. He called Sunday afternoon to tell me they would be there Monday afternoon to do actual installation. Instead two others arrived with only one of three speaking English. The removal of old countertop was not on their work order so I had to scramble to find a handyman to help me and my son take out the old on Monday day before they arrived. Home Depot had already charged me for removal.
- Frustrated
Gallup, NM, 87301
March 30, 2023
Gallup, NM, 87301
December 6, 2022
Upfront pricing would be great. We paid for backsplash but then had to wait for weeks only to find out that we needed to go back to the store, 65 miles away, to pay for backsplash again. After paying again we waited again for weeks for the backsplash to be installed. The final product looks good enough but it isn't as nice as we had hoped. We were sold a 1 1/4_ countertop material and a thinner backsplash material. The backsplash turned out to be 1 1/4_ thick which is much thicker than we wanted. We got the wrong backsplash material. Backsplash extends beyond all the window trim and looks bad. Home Depot's name is on our installation and everyone we know will hear from us. The dishwasher falls out on the floor when we open the door since it wasn't fastened in. _Not our job_ says Stone Systems. The 2 lazy susans were both left unfastened on top and couldn't be used when the countertop was installed but the backsplash installers corrected this weeks later. All in all I would give Home Depot a C- grade from start to finish. I am a home builder and know quality. I would not deliver such a time consuming project to any customer. But as previously stated, it looks good enough if good enough is your standard.
- Tonto
Gallup, NM, 87301
December 6, 2022
Gallup, NM, 87301

