Greenwood #2019

Tony at the pro desk helped us with our transaction and it was quick!!!!

False delivery promises, damaged product, failure to install anti-tip feature on stove, delivery rescheduled twice but credit card charged immediately - an interest free loan for HD, APATHY from most managers saying it was a homedepot.com problem not a store problem (I purchased in store), friendly appliance sales team but messed up my order causing major delivery hassles and additional delays, lied to by delivery manager, extended warranty deceit, rude delivery crews, delivery team refused to remove all of the sticky tape residue all over my black appliance and I was told it’s my problem by delivery team and to use a chemical I can’t use bc of my disabilities, scratched product, left empty screw holes in top of fridge, Whirlpool and HD reps disagree on delivery contract obligations, store mgr apathy - sounds like you just need to cancel your order (bc he was too busy dealing with a “security” (shoplifting) issue, promised a partial refund a never processed it - had to return to store a month later to get it, lied to in email by appliance supervisor, tried to share concerns with a mgr so they could fix the issues and he hung up on me (was perfectly polite, not rude at all). There is what I consider FRAUD happening across HD regarding customers and that is what I was trying to explain so HD could take the opportunity to fix it and the mgr hung up. It has taken me 20-30 hours on the phone and driving to the store to work out a fridge and stove purchase after the sale was completed in store. HD had a pass the buck attitude 80%+ of the time. Two years or so ago, my freezer sale was perfect. Not this time and NEVER AGAIN!!! In the end I was given a partial refund for hours snd hours of work to resolve issues and physical pain for rescheduled deliveries, but my new fridge looks USED! I would have preferred a first quality product, seamless delivery like with my freezer two years ago, and to have paid full price than to have gone through the ordeal I did! Roj is an assistant mgr who issued a final refund in store mid Feb 2025. He listened and acted, genuinely cared, but for me that should have been the store’s initial response and I can’t see HD in my future. I did ask for the VP of this region to call me in the online survey I completed to once again share how what I consider as FRAUD to be taking place across the corporation and to show him my PROOF. I had a brief, cheerful conversation with him as he huddled with store employees just after I paid for two appliances and was leaving the store 11/27/24. I was delighted then, not so much now. I hope he calls to learn how his company is CHEATING customers regarding extended warranties. I bought two of them and was cheated out of six weeks of coverage total and had to stay on the phone and send emails and it took HOURS to finally get it corrected, but HD didn’t care!! I was lied to in email by HD! This is a corporate wide problem HD hopes customers don’t figure out! I bought two extended warranties bc my salesperson, Ed (super nice, needs additional training bc his lack of training caused the delivery issues I had), told me his refrigerator died THE DAY after his warranty expired. Whirlpool and HD employees admitted they had heard of this happening, too. If possible, I will update this review if and when the VP calls me. Not the store mgr or district mgr, but the VP. I’ve tried the other avenues ad nauseam and am over it. Buyer beware! Proceed at your own risk. Avoid stress and damaged product and purchase where service exists bc it is NOT at HD!

Very pro-Halloween decor fanatics and very helpful staff, especially Tom who helped me find a spooky guy off the top shelf. Very friendly staff, a great HD location.

The lights and lamps are fantastic

Very happy with the east to find products I was looking for

Their installation team delivered a French door refrigerator, first they told me they were doing me a favor by installing the unit and they should have left it in the porch. They were in a rush, did not turn the water back on. Left the unit covered in the plastic so I could not test it before they left. They damaged my floors by sliding the unit instead of lifting it. They scratched the door during the install. Although I paid to have the old unit removed, they left it in the middle of the room. When they removed the old hose they just laid it on the wood floor, leaving puddles of water.

Was able to find what I needed with help from two associates. Quick and easy.

The staff at the Greenwood Home Depot are exceptional! I consistently receive outstanding customer service. Team members are attentive, helpful, and genuinely interested in making sure I find what I need. Whether I have a question about a product, need help with a purchase, or am trying to figure out the best solution for a project, they take the time to assist. What I appreciate most is that if someone doesn’t know the answer, they don’t simply send me on my way—they find someone who does. Great customer service and a consistently positive experience - especially the ProDesk!

Noah in lumber helped me sort thru deck boards and loaded them onto a cart.

Bought a tub faucet online, planned all other bath fixtures around it, and 3 days later I get an emessage saying "Sorry, this item is no longer available." Not the first time Home Depot has made an item available on their website when truly it was not.