Albany #4009

Bought an expensive tool box that fell apart on the way home, due to lazy employees unwilling to take 2 brackets off to allow safe transport. Due to lack of customer service the tool box broke and damaged our vehicle. Lots of rust inside and outside of the toolbox. Manager unwilling to make things right. My personal and company business will be going elsewhere.

Seem to have most everything

Great customer service at the paint department

employee in paint dept was totally unfriendly and generally a "butt" I also waited 1/2 hour for some 1/2 inch pvc that never came. I done with store

good customer service and atmosphere

Got only some of what I needed

I shop at Home Depot in Texas, California, Oregon, Washington regularly. I find it to be consistently well-managed and Customer focused. You employ a large number of young people of all abilities and aspirations - as do I. Some are attending college or trade a schools - have great aspirations. Some are poorly educated - poorly prepared for life of responsible parenting and citizenship. Some of these have bright expectations - some none what so ever. I talk to all of them w/observations/suggestions - usually welcomed, sometimes politely tolerated. Many or most seem NOT have not had good work experience - life experience - or basic mentoring of any kind. "The times we live in"! My broad thesis is that you work for a quality, well-managed, responsible organization. Walch and learn every day. Strive to make yourself a valuable and responsible employee (CIP) in your own personal interest, no matter you expect HD to be a short or long term experience. Educate yourself on the job - and off the job if you can. Take a broad view of the importance of your role. "Example to fellow employees, customers, and feedback to your managers. Most are quite positively responsive to this tone of discussion. I would expect similar message from their employer would also be well received. Young people today seem bereft of anyone to talk meaningfully about their lives. There's always some suspicion that any "advisor" has a hidden self-interest agenda. Pretty clear that I do not. But their employer is immediately suspect - and must select a tone a phraseology that counters this. All-in-all, I think that a workplace tone demonstrating that employer/boss have employees short/long term interests at heart - regardless of position or whether employment is short or long-term. (Former employees are after-all great candidates to be customers and PR advocates.) Along with above one owes them a reality check that "getting with the program" likely has significant benefits - but no guarantees. The reverse for those who "do not get with the program". You will be disappointed with my last comments - regarding effectiveness of your safety program. I spent 60 years in cowboying, logging, farming, fab-shops, and then management of design/construction/startup/operation and maintenance of multi-hundred million $ domestic and foreign Food-Processing, Paper, Chemicals, Refining, and Power projects. Safety awareness/performance was not only key to my personal health and well-being, but also key to the continuation of my career. Its an every-minute-every day challenge. Used to weekly remind my Refiner/Power Plant supervisors that a major screw-up in a Refinery/Power Plant will NOT require you to give the wife details when you come home from work. She will already have seen it on the Evening News. I have - over the years - brought safety issues to attention of Home Depot employees and supervisors. As you might imagine from my background, I DO NOT involve myself in trivial matters. The Home Depot effort/commitment to safety is comprehensive and obvious to me as a customer. But when I point out "issues" to area supervisors or even Store Managers, I too often get "patronizing" responses. Examples include - * Imprudent "fork-truck operations" though perhaps compliant with "the rules": * Poorly secured materials in the "over-head" * Rebar stored indoors on racks, twisted, rummaged racks such that rebar or welded metal ends extend out into aisle. * And the latest - improvised all-thread racks carrying heavy black timber-connectors. I was removing something adjacent, when a heavy metal bracket fell from head-height to inches from my foot. Investigation showed that the brackets had been stacked on the all-thread to where not even full-thickness of a bracket was on the all-thread stud. Lead-man of the "restocking Crew" nearby told me that was "how it was supposed to be" and beyond his "control". I advised that I feared for his job and wondered if he wished to reconsider - as I was going to carry discussion "up the line". I got some "verbal abuse", and a "decline to reconsider" in response. (On any of my jobs any such Employee would have recognizable as he trotted down the road home by his recently "turned white hair". I inquired of Cashier at checkout - was pointed to a "Manager" that was walking by. Said "Manager" stated that "it was not his area - but he would mention to "responsible Manager" when next he saw him. None of these are world-class tragedies or resulted in immediate injury (so far as I know). But in my world (and I presume that of HD) these would be disappointing suggestions that the "safety awareness" message had not been "fully internalized". It would also represent one of those momentous "teaching moment opportunities". This las incident was in your Simi Valley, CA store earlier this year. Hope some of this feedback may be useful to you. Sometimes feedback from a dis-interested customer is far more powerful than that from management. I've no knowledge of whether there was followup. But if my tires are slashed next time I visit Simi Valley store - I'll know my message got thru! Regards, Greg N. Thoughts for mentoring young employees.

The shelves were messy, out of stock, not faced, store look dirty and disheveled.

If you could pull my experience from the survey (should be easy to find). That sums up my great experience at Store #4009.

All the employees are really great and super friendly but the parking lot is a total disaster. Absolutely no space for a typical work pick up. All of the parking spots are tight and at 90° angles and once I make my six point turn to get into the spot, there are too narrow for me to open my doors. I have to park in the very very back and take up two spots. The Salem Home Depot seems to figure it out. I don’t know why Albany can’t.