#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk: 

(804)289-4004

Rental Center: 

(804)289-4010

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

6501 W Broad St

Richmond, VA 23230

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Popular in Your Store

Store Features

  • Buy Online Deliver from Store

  • Buy Online Pick Up in Store

  • Key Cutting

  • Kitchen Showroom

  • Large Equipment Rental

  • Home Depot Truck Rental

  • Moving Truck Rental

  • Propane Exchange

  • Tool Rental

  • Free WiFi

  • In-Store Recycling

Store Details

Welcome to the Intown (Richmond) Home Depot. We're here to help you with your next home improvement project.

No matter what home project you've taken on, we're here to help you finish it. From plant pots and stud finders to chest freezers and smoke detectors, you'll find it at your Intown (Richmond) Home Depot. We also carry Halloween decor of all sizes, including our famous Halloween animatronics. Let our team get you in and out. We offer free pickup within two hours for millions of items using our app. Returns are just as simple — start those in the app, too, or do them online. Shopping at The Home Depot has never been easier.

We're here to provide the guidance you need — every step of the way. Stop by and see us soon. Remember to check the local ad before you arrive to know which items are on promotion.

Sincerely,

Your Intown (Richmond) Home Depot Store Team

Frequently Asked Questions About Your Store

Can I get Express Delivery?

Express Delivery is a same-day service that delivers products and job site supplies straight from your store to your door. Place your order by 4 p.m. local time to ensure delivery. Your order's eligibility depends on local stock, driver availability, and item size. Set your local store online or in The Home Depot app to see if it's available. Qualifying items feature an Express Delivery tag in your cart and at checkout (excludes custom mixed paint, bulk orders, and aerosols). Express Delivery orders may be subject to additional delivery charges.

Do you have new animatronics in 2026?

We've updated our viral 12-foot skeleton options! Now you can get a 12-foot skeleton controlled with an app and a smaller 6.5-foot app-controlled Skelly for convenient scaring. We've got other new animated Halloween creatures to help you build your Halloween scene. John the Last Call Mixologist, Dry Rot Dennis, a mummy animatronic, a flying monkey animatronic, and Disney's Stitch are all ready for your front lawn. When the season is over, keep your tall and terrifying decor preserved for next year in our Halloween decor storage bag and 170-gallon storage tote designed just for these products.

Are there Black Friday refrigerator sales in 2026?

Stop by the Intown (Richmond) store from 11/4/26–12/2/26 for the best Black Friday sales. Save up to $1,250 off select appliance purchases! Our Black Friday appliance deals include sales on major kitchen appliances, such as microwaves, ranges, refrigerators, and dishwashers. We can even help refresh your laundry room with Black Friday washer and dryer deals. We have all the appliances you've been wanting at an affordable price. Plus, enjoy free delivery on appliance purchases of $398 or greater. We are your one-stop shop for Black Friday savings.

What home repairs should I make during the fall?

Be certain your home is ready for autumnal weather by replacing or repairing faulty parts of your hardscaping and home. If moisture gets in the cracks, you might be in for a headache. Check cinder blocks and brick for cracks, and ensure indoor ceiling tiles are free from water damage. On the outside of your home, examine metal roofing or shingles for damage that can let water come in. Keep gutters clear and functional to prevent water overflow from seeping beneath your shingles when storms arrive. Lastly, vinyl siding and chimney caps should be changed out if they're badly weathered.

What kinds of moving boxes do you carry?

Pick up a variety of moving boxes to make moving and storage easier. We've got the sizes you need, including specialty ones like TV and wardrobe boxes. Cushion any and all items with bubble cushion and moving blankets to ensure your belongings make it safely. Look into our moving truck rentals, too, and take care of your DIY move needs in one place.

Why should I get a generator?

Enjoy power in your home even after severe storms and wind take it out. We've got the options you need when searching for a generator for sale. Inverter generators are cleaner and quieter than traditional portable generators. They adjust to whatever power load is requested. This means they'll make less noise while they create less power. When searching for generators, keep in mind that portable generators are more affordable and generate more electricity than inverter generators, but they're louder and heavier. Always run your generators outdoors, away from windows and doors, for safety purposes.

Do you have doorbell cameras?

Enjoy peace of mind, safety, and privacy with a wireless or wired doorbell camera. Stop peeking through a peephole when you can see human or animal visitors in real time. Some doorbell cams even let you chat remotely via your phone, a useful interaction for delivery people or to scare off would-be porch pirates. Most cameras integrate with your smart home hub or app to give you easy accessibility. Save video clips for future reference as needed.

Which project is featured at the free Kids Workshop?

Head to our Kids Workshop to encourage future builders! Introduce your children to the joys of building with this wooden dump truck. Constructing a cheerful toy is a great way to sharpen creativity, fine motor skills, and listening abilities. This fun kids' project is happening on November 7th, from 9–12 noon or while supplies last.

Does the Intown (Richmond) Home Depot offer Curbside Pickup?

Yes, you can pick up Curbside Orders from 9 a.m. to 6 p.m. using The Home Depot app. Select "Curbside with The Home Depot App" at checkout when shopping eligible Store Pickup items. We'll let you know via text message or email when your order is ready at the store. Bring a valid, government-issued photo ID with you.

Picking up your Curbside Order:
1. Download The Home Depot App.
2. Before you get to the store, use the link in your "Ready for Pickup" email or text message to tell us in the app that you're on the way.
3. After you get to the store, park in a designated Curbside Pickup space. It's usually located near the store entrance.
4. Check in through the app to tell us you've arrived.
5. Wait for us to bring out your order and load it into your vehicle.

Find out more about Curbside Pickup.

Recycling at The Home Depot

PLASTIC BAG RECYCLING


What Can Be Recycled?

PLASTIC BAG RECYCLING

Common products:

Plastic grocery bags, plastic wrap, and film plastic

COMPACT FLUORESCENT BULB RECYCLING


What Can Be Recycled?

COMPACT FLUORESCENT
BULB RECYCLING

Common products:

Unbroken indoor/outdoor compact fluorescent bulbs

RECHARGEABLE BATTERY RECYCLING


What Can Be Recycled?

RECHARGEABLE
BATTERY RECYCLING

Common products:

Undamaged rechargeable batteries used in power tools, cell phones, and laptops

Nickel Cadmium (Ni-Cd), Lithium Ion (Li-ion), Small Sealed Lead Acid (SSLA/Pb), Nickel Metal Hydride (Ni-MH), Nickel Zinc (Ni-Zn)

Eco Actions LogoEco Actions QR

The Home Depot's core values are based on doing the right thing for our associates and customers. Explore Eco Actions at The Home Depot, where we are harnessing the power of the DIY movement to build a better world.

Nearby Stores

Find Another Store

11260 W Broad St

Glen Allen, VA 23060

6.11 mi

Pro Service Desk: 

(804)364-3230

Mon-Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

10233 Lakeridge Parkway

Ashland, VA 23005

6.90 mi

Rental Center: 

(804)550-5868

Pro Service Desk: 

(804)550-5862

Mon-Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

1386 Car Mia Way

Richmond, VA 23235

7.72 mi

Pro Service Desk: 

(804)897-7064

Mon-Sat: 6:00am - 9:00pm

Sun: 8:00am - 8:00pm

Customer Store Reviews

  • 4.6 out of 599 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (599)
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Showing 1-10 of 599 reviews
Great customer service
I interacted with four different employees during my visit and each one was knowledgeable, helpful, and very friendly. It was a very pleasant experience! I bought several pieces of wood which required cutting, and that process went very well. Even though I had some difficulty returning an item to to network trouble on the store's end, I enjoyed my time at this store and look forward to returning.
by
    • Recommended
    Helpful staff
    I shop in person and online. Agee at the customer service desk is always willing to help out and answer any questions I have.
    by
      • Recommended
      Customer Service/Warranty
      Purchased an Electrolux washer and dryer and had nothing but problems since delivery in late July. Here it is October and still no replacement appliances emailed headquarters and no response yet.
      by
        Great place to shop with one particular customer service personal Mrs. Agee if she is not a manager she should be promoted into that position.👍👍👍
        Purchased a new lock set for my move. Turned out great. Thanks for having the right one.🔑👍
        by
          • Recommended
          Shane worked to solve my issue.
          I have been attempting to get fresh DAAP glue from Home Depot for a while now and Shane did whatever he could to let the warehouse know that my issue was getting stale glue. I’m grateful for the time he spent a
          by
            • Recommended
            Home Depot Has Mastered the Art of Delivering Everything Except What You Ordered
            I ordered my usual 65 cedar fence pickets from Home Depot. A straightforward transaction, one might think. Select the correct product, deliver it, remove any incorrectly delivered material, and leave the customer with what they actually paid for. Revolutionary stuff, apparently. Instead, Home Depot delivered the wrong item, dumped the pile in my driveway, and left me to enjoy the exciting new obstacle course they've created between my house and the street. They promised to remove the incorrect material and deliver the correct order today. Naturally, that didn't happen either. So now I have the wrong merchandise taking up space in my driveway, no correct merchandise, and a delivery situation that makes backing out of my own driveway unnecessarily difficult. It's almost impressive. They managed to get the order wrong, fail to clean up their mistake, miss their promised resolution, and leave the customer to deal with the consequences. That's not one mistake. That's a complete customer-service experience, from beginning to end. And before anyone suggests contacting online support: I've had multiple conversations with them about these recurring delivery screwups. This isn't some freak accident involving a rogue truck or a confused cedar picket. Home Depot gets my orders wrong roughly half the time. At this point, consistency is the only thing they're delivering reliably. I keep ordering because I naively assume a major national retailer can manage the complicated logistics of delivering the item listed on its own invoice. Clearly, my expectations are wildly unrealistic. Perhaps next time I'll order 65 cedar fence pickets and receive a riding mower, three bags of mulch, and a handwritten apology from someone who has never seen a truck. Home Depot's delivery service has turned a simple purchase into a recurring administrative project, complete with phone calls, missed commitments, driveway obstructions, and absolutely no confidence that the next order will be correct. The real product Home Depot delivers is inconvenience. The merchandise is apparently optional. If you're considering having Home Depot deliver building materials, my advice is to have a backup plan, a lot of patience, and a clear stretch of driveway you don't particularly need to use. You may get what you ordered eventually. You may not. But there's a very good chance you'll get an entirely new problem delivered right to your home. I'm not asking for miracles here. Just deliver what I ordered, when you say you'll deliver it, and take your mistakes back with you. Apparently, that's too much to ask.
            by
              Great help in finding tool needed
              Asked for help in finding correct tool for job I was working. Young man working i n tool department was so helpful and kind in finding the correct drill I needed and even helped me put the chuck and bit on the drill
              by
                • Recommended
                Order Pick-up?
                We had to attempt to pick up our order (tall linen cabinet) twice as the first delivery was not the correct item which was the manufacturer not H'Depot's fault. The second time we came in the Pick-up desk employee took our info and left, never to return. The second employee did finally return. Just know that when picking up an item there is usually confusion about who is working that can actually go to the "back" and find the item. The most recent attempt took about an hour for them to find the item and wheel it to the front.
                by
                  Great customer service at customer service counter!
                  Have not yet used the items I purchased. My review is more focused on complimenting the high level of customer service at the customer service counter. Terrific experience!
                  by
                    • Recommended
                    Great customer service
                    I purchased a new dishwasher from this store and was very pleased with the service provided by Mike in the Appliance department. He was very professional and courteous and set me up with a next delivery and installation. The delivery and installation was flawless - they disconnected my old dishwasher and hauled it away and quickly installed my new dishwasher. It was so fast and easy!
                    by
                      • Recommended
                      Showing 1-10 of 599 reviews