Bedford Park #1908

Always fast service, especially the guys working in lumber. Always friendly and helpful.

clean store but very confusing to fidn products as i am not a contractor, etc but just a normal consumer

The assistant manager Patrice was very professional. She was very patient with us as we worked to resolve our issues. I would definitely recommend shopping at the Bedford Park store.

On Jan 15, 2021 around 5:30p I tried to use a store credit card issued after a purchase I originally made but for which my brother-in-law made the return since I was pretty busy at work at the time and we didn’t have the receipt any more. Now I was trying to make a new purchase partially paying with the store credit and the employee at the check out area saw my ID and I learned that that the card had a name listed there and I explained that the person listed for the card wouldn’t be able to redeem it himself and so it would be rendered useless. She called her supervisor who limited her appearance to make a speech about the person listed there having to be the one using the card. And proceeded to leave me there talking to myself. I genuinely thought she was going to do something else after stopping to chat and exchange smiles with the employee that originally called her. Since she saw that I was as still waiting there she said “I already talked to you, I don’t know what else do you want ME to say.” Wow! She gave no opportunity to explain that the person listed there was undergoing surgery for an organ transplant (at that very moment!) and so probably wouldn’t be able to show up at the store to redeem this Home Depot card anytime soon. I saw that she had not the will to help and left the store to look for a store phone number trying to find someone who would. I called the general phone number and was directed to the service desk where a lady simply listened and was able to help me. As I was finishing the transaction the supervisor who originally ignored me came in and out of the customer service area in plain clothes probably eager to go take her break, looking surprised I was still there. I am not a contractor but I have visited the HD too many times to know this behavior from an employee is uncharacteristic. She made us waste a good 30 minutes just on this visit. Hopefully she can be trained in providing a normal level of customer service. Also, useful would be to do away with the red tape and stop listing names on gift cards or store credits.

The customer service was excellent. Employees were able to help me find the products I was looking for. They provided me with information I needed.

Never been to this location before but I’m sure glad I checked it out today. Pulled up to the garden center and was immediately greeted by a friendly worker who directed me to where I needed to go. I saw a sign for plants on sale and another worker came up and helped me shop for plants. She asked did I have sunny spots or less sunny to determine which would flourish more. Excellent help! Went to pay and was greeted again by 2 friendly cashiers. Checked out in less than a minute and assistance was called to load my car. Young man (Brandon) loaded my car and thanked me for my business. Doesn’t get better than this! Hats off to Bedford Park Home Depot garden center. Although I live far from here I would gladly drive the extra as this store has gone the extra for me.

Leticia in gardening is very knowledgeable in products & friendly. Went out of her way to make sure I was happy with my purchase. Please employ more people like her

My husband and I shop at this location often and we are never dissatisfied. No matter if we are there for small home items or bigger purchase items, we always leave happy.

I was able to find all of the merchandise I, was looking for , this is my Number One Store, please keep up the Excellent Work, their is always someone around the answers any of my questions, the store was very clean and neat, I always have questions or want directions tyy123he Associate are very helpful and polite.

Employees not checking their work, charging me for items that were not in stock, but in my order. Now guess who has the headache of getting it fixed? Yep, ME!