Reviews for Brinkman #577

I checked out with 2 five gallons of Behr paint. The cashier charged me for 8 gallons. Thankfully I looked at my receipt when I left checkout. She said I had to go to Customer Service which was a bit confused but handled the matter. Overcharged by $792.38 Also did not put Yard Guard spray in the basket.

I went to home depot to buy material for a small repair. I some flooring that I needed. The price on the shelf label was about $36.00 a box. I pick up 3 boxes. Upon checkout the boxes rang up at $47.66 each. That's more than $10.00 difference in price each. I told the cashier he ask me to go get a picture of the price I saw. I did. It clearly show was less than $36.00 per box. The manager CARL refused to give me for the displayed price they had up. That's definitely false advertising. I am now wondering how many times in the past I might have got taken for a ride and paid wrong price thinking the price displayed is what I should pay.

For the sole reason of purchasing Harris Bedbug powder- I left my local Home Depot with a kit instead. The employees there do their VeRy BeST in Customer Service. I highly recommend this beautiful local store. I was impressed with their loyalty to Home Depot - they're a TEAM. Come and shop here. BLESSINGS

He sat down and took his time and listened to all my questions and provided answers to all of my questions. He worked with me for weeks so that I was able to get the best black friday pricing on all of my new appliances and even typed in the numbers from all of my gift cards so I could best the best pricing ever. Sergio is the BEST part of Home Depot!

Customer for life, was greeted and asked if I could be helped as I walked into the store. Needed help to find something, multiple people stopped and told where to find it. Excellent customer service.

If you need a truck or trailer to get it home, go here. If it fits in a bag, or bags, other HD's may suffice.

I asked for assistance to have several feet of chain cut for me twice within a 30 minute span. no body came to assist me so i asked for a manager and was told they were in a meeting.I went to another store close by and gave them my business.

Bought new washer and dryer, delivered and installed. Great service, knowledgeable friendly professional employees.

I was happy for the 4th of July sale came right on time when I needed a washing machine I'm happy with my purchase

This store is staffed by the most amazing people, especially the pro desk. There is a lady, Vanessa, super fast, knowledgeable and attentive!

Uh, I went to rent a stump grinder. And the team member to help me was very knowledgeable on a different grinders. It helped us find the right one. He took the time to ensure we knew how to start it and operate it. Martin O. Was very patient with us. On the rental and return.

David and Janice were quick to offer help and find what I was looking for

Item listed on website was not there. Don't trust the website

My mother had bought quite a few items from this store in the past. Always nice experiences !!!!

I have no problem with the store. It's your company policy I disagree with. P

I always get the run around when i try to Exchange my damaged klien tools, even when I have proof of receipts they still try to deny me and say that I’m not able to return and exchange

I got my figures cross Home Depot will improve their hiring practices towards excellence. Joe G 77008

From start to finish this is my favorite store. Not only mine but my kids. The Home Depot workshop has been a staple in my home for years now and I enjoy my visit every time. Oh Mr Home Depot is AMAZINGGGG🥰🥰 my kids love him they think he’s such a cool guy lol

We purchased a gazebo and was told in customer service that HD had installers. They sent my info to "Home Serve" which they DO NOT assemble. So here we are stuck with a gazebo in a box and now no one can help us at HD. Getting run arounds.

I shop here every week. They are always well stocked, and I can find someone to help me if I need some help (which is not the case at all HD stores). And all the checkout folks are friendly. This is a very solid HD!

I came in to Home Depot Brinkman looking for a few items. The app said the store had many in stock, but I was only able to find one of the 3 items I was looking for. I went to check out, where I was assisted by Carolyn, and I mentioned to her in passing that the Home Depot app mentioned the store had stock of the other items I was looking for, but I wasn't able to find them. As soon as she heard that, Carolyn took the initiative to look up the items on her device, and see if she could locate them for me. She then walked with me to two different aisles, and worked with another store associate in the Electrical department to help me locate the items. Together, we were able to find the boxes in a cage at the top of two different aisles, and Carolyn went through the trouble of finding a ladder, and getting me the items. I was truly impressed by her dedication in trying to help me find my items. As I mentioned, I was ready to just call it a day, but the fact that she went out of her way to help me locate everything, to save me another shopping trip really impressed me. Thank you to Carolyn!

Do not shop at Home Depot on 5445 W Loop S because customer is horrible.

Several staffers were helpful in directing to find some HVAC filters for my home. The filters I needed were on a shelf that I could barely reach. Then a male staffer comes down the aisle helping another customer. He could see me struggling but just ignored me until the filters fell on the floor. 🤷‍♀️

Waited 15-20 min for assistance. Very poor. . . See other comments previous page.

I was trying to buy a refrigerator and I had went online to look at models I was interested in. Got to store and they did not have any of those models in stock. Asked employee which stores had one in stock so I could go look at it. He told me to go online and look it. I asked him again to look for me and he told me just go to the different stores until I find it. I told he I was ready to buy it today if he could help me. He then stated that he had other customers to help and he did not care if I bought it there or another store. I walked out after that.

I've had employees accuse me of stealing get arrested fight it in court one got the charge dropped. And then on top of that I had $20,000 worth of tools stolen out of my truck in the home Depot parking lot it's one thing after another with these places I swear and I've spent $25,000 with home Depot this year so far and get treated like a second class business there's nothing second class about my business or about my work I get paid probably a lot more than most contractors. I've been doing this for 25 years I have more experience then most people have with sleeping. I love the selection at home Depot and they sell the brand of tools that I use so I happen to go there a lot. There is one good store in the city of Houston I can't say for a fact though and that's the one in the heights other than that no good

They are wonderful here. If you want great prices and wonderful customer service, this is the place for you!

Always great experience at your store

Looking for pesticides and staff stopped to direct me to the appropriate aisle.

You’re a giant public company. Pay me for my effort.