#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(716)635-0425

Rental Center

(716)635-0400

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4139 Transit Rd

Williamsville, NY 14221

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 631 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (631)
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Showing 1-30 of 631 reviews
I have been shopping at Home Depot stores for well over 25 years; they have never let me down and...
I have been shopping at Home Depot stores for well over 25 years; they have never let me down and continuously work to improve and simplify our shopping experiences. This saves time and money which I love to do !
by
  • Verified Purchase
  • Recommended
the store has the products they advertise on hand , the staff are very friendly and helpful !
the store has the products they advertise on hand , the staff are very friendly and helpful !
by
  • Verified Purchase
  • Recommended
Great employees and always have what I need.
Great employees and always have what I need.
by
  • Verified Purchase
  • Recommended
Is clean, well stocked. Almost always find what I need. Particularly happy with the tool rental f...
Is clean, well stocked. Almost always find what I need. Particularly happy with the tool rental feature as we have used it several times in the past
by
  • Verified Purchase
  • Recommended
Awesome experience in shopping at Home Depot in Clarence New York.
Awesome experience in shopping at Home Depot in Clarence New York.
by
  • Verified Purchase
  • Recommended
They always have great stock and friendly help !!
They always have great stock and friendly help !!
by
  • Verified Purchase
  • Recommended
All of the sales associates were very friendly and helpful.
All of the sales associates were very friendly and helpful.
by
  • Verified Purchase
  • Recommended
The customer service was exceptional. Everyone was extremely friendly and helpful. Special thanks...
The customer service was exceptional. Everyone was extremely friendly and helpful. Special thanks to Ron, Dorothy and Joe for making my son's day.
by
  • Verified Purchase
  • Recommended
Let's talk about last summer in the outside garden department. Yes, it was a dry summer. I was di...
Let's talk about last summer in the outside garden department. Yes, it was a dry summer. I was disappointed with the selection of plants throughout the season. your competitor Lowes had a far better plant selection all season. I am a gardening enthusiast , and would love to find a better selection at this store.
by
  • Verified Purchase
  • Recommended
Friendly, professional service throughout this store. Store is clean, well-stocked.
Friendly, professional service throughout this store. Store is clean, well-stocked.
by
  • Verified Purchase
  • Recommended
great employees would highly recommend!!!!!!!!!!
great employees would highly recommend!!!!!!!!!!
by
  • Verified Purchase
  • Recommended
Always I feel store staff are great!
Always I feel store staff are great!
by
  • Verified Purchase
  • Recommended
Tried to special order windows at the Lockport Home Depot and was unsuccessful! I came to the Cla...
Tried to special order windows at the Lockport Home Depot and was unsuccessful! I came to the Clarence Site and an employee named Suzie went above and beyond to help me!!!
by
  • Verified Purchase
  • Recommended
I really enjoy shopping at this store, the staff really go out of their way to help customers
I really enjoy shopping at this store, the staff really go out of their way to help customers
by
  • Verified Purchase
  • Recommended
Manger was not helpful and some what rude.
Manger was not helpful and some what rude.
by
  • Verified Purchase
HELPFUL AND FRIENDLY
HELPFUL AND FRIENDLY
by
  • Verified Purchase
  • Recommended
Great store. Great service. Customer service was great! Very helpful. Store clean.
Great store. Great service. Customer service was great! Very helpful. Store clean.
by
  • Verified Purchase
  • Recommended
Nikki was great !!!
Nikki was great !!!
by
  • Verified Purchase
  • Recommended
It's okay - average. Had to wait 20+ minutes to return an item. Long lines with only on associate...
It's okay - average. Had to wait 20+ minutes to return an item. Long lines with only on associate working returns.
by
  • Verified Purchase
  • Recommended
Bill S. in the paint department is amazing! He is so helpful every time I have come in this past ...
Bill S. in the paint department is amazing! He is so helpful every time I have come in this past month. I applaud his patience as he worked with me to try and narrow down my color choices.
by
  • Verified Purchase
  • Recommended
The Clarence Transit Road store had the both the supplies and the tools that I needed on the shel...
The Clarence Transit Road store had the both the supplies and the tools that I needed on the shelf. In addition, the sales associates, Annette in particular, was friendly, knowledgeable and could offer experienced advice in the areas where I needed assistance. If you want a true building supply professional seek her out on your next visit. In addition, the store was clean and the aisles were clear of product carts that needed to be stocked ... something that I have not seen in other stores.
by
  • Verified Purchase
  • Recommended
Sales people, cashiers and others seem to be very pleasant in this sore. I shop here frequently a...
Sales people, cashiers and others seem to be very pleasant in this sore. I shop here frequently and have only had one bad employee, which I chalked up to him having a bad day.
by
  • Verified Purchase
  • Recommended
Please re-read all that I wrote about the store, and the 2 emplyees Adam and Manager Guy...and us...
Please re-read all that I wrote about the store, and the 2 emplyees Adam and Manager Guy...and use any of my quotes and/or comments. (including "It was a joy to witness Customer Service combined with Humanity.")
by
  • Verified Purchase
  • Recommended
Most helpful, knowledgeable clerks/salespeople.
Most helpful, knowledgeable clerks/salespeople.
by
  • Verified Purchase
  • Recommended
I WAS IN A HURRY TO GET A NEW LAWN MOWER, I SHOPPED ONLINE AND NEW WHAT I NEEDED. AND AN EMPLOYE...
I WAS IN A HURRY TO GET A NEW LAWN MOWER, I SHOPPED ONLINE AND NEW WHAT I NEEDED. AND AN EMPLOYEE TOOK ME RIGHT TO IT AND HELPED ME SHOP, CHECKED THE BOX AND ITEM, AND HELPED ME CHECK OUT. I WAS DONE AND LOADED UP IN 25 MINUTES. EVERY ONE SHOWED GREAT TEAM WORK. THANKYOU
by
  • Verified Purchase
  • Recommended
Very helpful and friendly
The store employees were very helpful and friendly.
by
    • Recommended
    I received superb assistance from store associate Kate. She was polite, helpful, energetic and al...
    I received superb assistance from store associate Kate. She was polite, helpful, energetic and always had a smile on her face. It was reassuring to see these characteristics is a young employee. Kate provided outstanding service in resolving our need for product that was indicated to be on-hand but; was not located were it was supposed to be. Kate is definitely an asset to Home Depot!
    by
    • Verified Purchase
    • Recommended
    Great store for every kind of home/lawn maintenance needs plus more. The prices are very competit...
    Great store for every kind of home/lawn maintenance needs plus more. The prices are very competitive and the inventory well stocked. The facility is very clean and everyone is cheerfully ready to help. The return policy and price matching are superb. Never disappointed with my needs for coming to the store.
    by
    • Verified Purchase
    • Recommended
    I walked into your store hoping to find a Home Depot associate to help me find the items on my li...
    I walked into your store hoping to find a Home Depot associate to help me find the items on my list! 5 associates (30 min.) later I finally met Annette who was amazing! She took her time, asked questions, wanted my input and together we found the items on my list and even went as far as going to your online site to find the items not in the store and got them ordered/sent to my home! Then she took 1 of my carts and helped me through check out (basically did customer services job) along with finding 2 associates to help load them in my car! Luckily I had 3 hours to spend in your Home Depot BUT if it wasn't for Annette I highly doubt I would be back or recommend others to come to your store! Everyone who works at Home Depot should be trained by Annette Desthers she is aware of customers wants and needs! She is a great asset that your store has and you need more of her! Thanks for all of your help Annette! Betsy
    by
    • Verified Purchase
    • Recommended
    The employees at this store are friendly and make me feel like I'm wanted, eager to help. This s...
    The employees at this store are friendly and make me feel like I'm wanted, eager to help. This should be a model for all Home Depot stores. Truly exceptional.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 631 reviews

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