Reviews for Clarence #1230

I’ll never get the time back I’ve lost looking for help from retrieving high up on the shelve boxes ect or just a question! Get your act in gear Home Depot!!

Great place for a Milwaukee Tools addict like myself! Find my choice of tools and stuff I want (don’t need😅) with ease! Great prices too….!!

Young punk who works there was clearly not helping the elderly with the machines. Very rude plus he was on his phone every chance he got while I was struggling trying to cash out myself.

We needed to have Ruth paged as there was no one in the appliance department to help us..

Norm and Sue were so helpful

Bought a new grill and Amy (the store manager) helped us and was super helpful and pleasant. Nice job Amy on keeping such an organized store

Please have a check out clerk

Dave was awesome at the service desk, helped us immensely in placing the microwave order and getting the price adjusted

Was there a couple of times recently. Had a hard time finding someone to help us in the department we were at.

I always find what I want at this st ok re

I think there is excellent management at this store. Employees are always friendly and helpful here and seem to enjoy working at this location. Not that other locations are not good but I have noticed employees here go above and beyond to help customers and make them feel welcome.

After asking a question, the employee I was dealing with was friendly, helpful, informative and willing to spend all the time I needed for input and suggestions.

I had the most helpful guy in the paint department. Very knowledgeable and did not very to upsell. Was honest.

Dylan Mercado, at the Clarence NY location, was super helpful and knowledgeable. Took time to understand our issue and came up with a solution.

This Home Depot is by far the best in Western New York! The Store is always clean, the shelves are always stocked! The aisles are clear and uncluttered. The associated know their business and products! The leadership team is involved! I saw the Store Manager and assistant managers in the garden department helping customers, even loading mulch when it was busy! On another occasion while waiting in line for help at the service desk, the store manager went behind the counter and started helping customers to get rid on the line! This team definitely works as a team focused on customer satisfaction!

Received exemplary customer service from employees "Carol" and "Loni" during my visit today. Each was so knowledgeable and helpful. Thank you!

We were at the garden center and Dora assisted us and made what could have been a frustrating day very enjoyable and productive

Appreciated all the assistance and efficiency of employees.

The ladies and gentleman that work checkout are awsome here! I come in about everyday for items i need to keep up with the demands of facilities repair. I work for a non profit so we are tax exempt I see most of the same peopl at checkout and they acctually know who am walk over half the time to enter my tax id without me having to spell it out . great service always plenty in stock

Spent $20k for personal home repairs in last couple months, buy trim that's all beat up, cut it a couple extra inches longer to get past the gouged, splintered ends and they charge you for every inch. Take better care in stocking and handling. Come to an understanding when someone buys beat up trim

Usually, this store is okay. But when I have to remove online orders from a lumber cart so I have a way to get sheets of plywood to the cashier, that's unacceptable. There were 6 small bags of soil and a doorknob for an online order taking up an entire lumber cart. I'll make sure I take pictures next time.

Always a pleasure shopping at this Home Depot store , employees are always friendly and helpful. Thank you so much for you past and continuing assistance.

We went in planning to buy a refrigerator and had a great experience with Titus, an employee, talking us through options, answering questions, etc. We got a better deal than we planned on purchasing and are excited for delivery - they take of everything for you!

Ask for Nemah…she was so knowledgeable and helpful!

Second time I've had the same check out clerk.. Most employess at HD are satisfactory. This guy was not. Nothing but snarky comments. Obviously does not enjoy his job nor working with people.

I'm in 3 different home depots monthly. By far the Clarence location has a more welcoming staff. Store is usually cleaner too.

I had been doing my shopping and went to use the self-checkout when a pet, it's owner and two employees obstructed my access to the check outs. I asked them to move the dog and got a deer in the head lights look from the group. The dog started peeing on the floor, I was appalled. There should not be pets in the store. I have no problems with trained service animals, but the pets need to go!!

I purchased an artificial Christmas Tree and was given great service from the cashier to the gentleman who put it on a cart and brought this heavy box right to my van. Great service and what's more he did it with a smile and thanked me for my purchase.

I am a REPEAT customer because of the great prices, Service, and recognition of my Military Service. Thanks again.

I bought two brand new appliances . Had great service