#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(716)635-0425

Rental Center

(716)635-0400

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4139 Transit Rd

Williamsville, NY 14221

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 629 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (629)
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Showing 1-30 of 629 reviews
Great store with outstanding customer service.
Everything was in order as it should be. Great store.
by
  • Pro
  • Verified Purchase
  • Recommended
window shades
lack of help, store staff to busy bullshitting with each other, store cluttered to hard to get around
by
  • DIY
  • Verified Purchase
Great Store experience
Great overall store! Associates very friendly, helpful and knowledgable.
by
  • DIY
  • Verified Purchase
  • Recommended
Great store. Lots of employees to help
Store was very efficient. I'm glad yyou went back to the old format as to having professional people available to help with questions.
by
  • Pro
  • Verified Purchase
  • Recommended
Store experience
This shopping center is about 2 miles up the road from where I live. The store was clean and products was easy to find. I was vary happy with the service I revived at check-in counter
by
  • Pro
  • Verified Purchase
  • Recommended
Excellent Staff!
Staff was readily available to assist. Store was very organized and clean. I was greeted upon entering and was assisted by no less than 3 employees and I was only there to purchase minor items. I felt welcome. Nice store. I would definitely shop here in the future.
by
  • Pro
  • Verified Purchase
  • Recommended
Super friendly and abundant staff!
There were staff members in almost every aisle I visited!
by
  • DIY
  • Verified Purchase
  • Recommended
Employees are over the top!
store employees in the garden center went above and beyond to be helpful and friendly. Cashier shared her heater with me. . .it was cold out!!! Young man was very polite, and loaded our car with care. Super employees!
by
  • Verified Purchase
  • Recommended
Sewer Authority project
I had to raise my sewer vent 6 inches and cap it. The associate in plumbing knew exactly what I needed.
by
  • DIY
  • Recommended
Great customer service!
In a time when customer service does not seem to be the norm and priority on store associates minds, Marcia was a great example of customer service at it's best. She was patient, helpful and offered additional suggestions beyond just finding the products we were looking for, but suggesting other options that we may not have thought of for our project. Definitely not the experience that we have everyday.
by
    • Recommended
    Friendly Helpful staff
    Annette from the plumbing department is knowledgeable and friendly. Look for her if you have a question.
    by
      • Recommended
      Sunny day made brighter by Home Depot!
      I got a great deal on an unadvertised clearance of potting soil. The product was placed immediately upon entrance to the store so I did not even have to walk back to the garden shop to get what I came to buy. Lucky and a good deal.
      by
      • DIY
      • Recommended
      Great experience
      Very nice store, great people. Overall good experience within the store.
      by
      • DIY
      • Recommended
      THANK YOU
      AN EMPLOYEE NAMED BECCA HELPED MY FATHER IN A PROFESSIONAL AND EFEFCIENT MANOR
      by
      • Pro
      • Recommended
      Love this store
      great store, vast amount of stock availability. it amazes me how well versed each associate is in his or her related department. they always are able to give a good answer to questions., since my huband passed away seven years ago and I now own a three family rental dwelling, I love to wander around "the depot" and see what I would like or what I need for my house... when renovations were starting I knew that store almost as well as an associate ;)
      by
      • DIY
      • Recommended
      Sharon is a major help- they are lucky to have her!
      The items I needed were in electrical and plumbing. I needed them before my electrician arrived and I was confused and stressed out. Although there weren't many associates available I was very lucky to find Sharon who works in lightbulbs and it was because of her that I rate my experience a 10. I've shopped at the store for 10 years and have never before met an associate so friendly, helpful, knowledgable, and willing to go above and beyond to make a stressful situation less so. Sharon walked all over with me, found everything, and even did a computer search for unusual light bulbs. She also helped me find everything in plumbing which included items high up on shelves and which I'd never have found on my own. She expedited my checkout along with Cassandra on register who was also excellent, and made sure all the large items were put on carts for the contractor to pick up. I very much recommend her for a bonus or special recognition as the store is very lucky to have her as are any customers who are helped by her in the store.
      by
      • DIY
      • Recommended
      Best Home Depot
      Best Home Depot out there. They Treat Myself and my employees like Family. Staff super friendly store was clean and products were easy to find. I was very happy with the help I received.
      by
      • Pro
      • Recommended
      Amazing!
      Everyone here knows exactly how to direct you and ease the stress of a new home!
      by
        • Recommended
        Outstanding Customer Service
        The product availability and outstanding customer service and don't forget the great sale prices and promotions; made Home Depot my choice for my Washer, Dryer & Refrigerator over Sears, Orvilles and Lowes. The Sales Associates were so very knowledgeable and helped me make the correct choice in a dryer (electrical vs gas according to my present hookup) preventing me having to return an appliance due to my error. As a woman I feel confident that sales associates will work with me to help me purchase what I need eventhough it takes alot more education and explaining what I don't understand so I know what I am purchasing and how to use it and how it will best service my needs. THANK YOU!
        by
        • Pro
        • Recommended
        Great Store Experience
        The employees are always friendly and very helpful. I'm in and out when I need to be; and when I'm not, I can see all the new products and sales. Their app is very well organized and navigable. The Vets discount really helps defray the cost of my purchase, too.
        by
        • DIY
        • Recommended
        Very helpfull staff great selection
        The store was well organized and clean, Staff was very helpful.
        by
        • DIY
        • Recommended
        Super store made me smile!!
        Associate Chris K in appliance department very knowledgeable, helpful, patient and kind. Listened to what I wanted and didn't try to "up" sell. FANTASTIC JOB!!
        by
        • DIY
        • Recommended
        WELL STOCKED
        THE STORE WHEN WALKING IN YOU ARE GREETED ,THAT WAS NICE WHEN WALKING THROUGH ASSOSIATES ASK IF YOU NEED ANYTHING,IF YOU NEED TO GET PRODUCT OFF HIGHER SHELVES ASSOSIATES ARE THERE TO HELP ,CASHIERS VERY FRIENDLY AT CHECK OUT, NICE EXSPERIENCE.
        by
        • DIY
        • Recommended
        Great employees!
        Annette in Plumbing is so helpful! So knowledgeable in many areas!
        by
          • Recommended
          Friendly staff, easy to navigate through.
          Didn't have any problem navigating through the store and finding associates when needed. The staff is knowledgeable, professional and friendly at the same.
          by
          • DIY
          • Recommended
          Friendliest associates
          My go to store. Usually has everything I need to complete a project
          by
            • Recommended
            Microwave
            The microwave I went to get was still buried on the truck. Erin was so helpful on getting the microwave oven for me.
            by
              • Recommended
              Great help in finding what I needed
              Great people, always looking to help in finding what I was looking for and even suggested other ways to make the job more efficient
              by
                • Recommended
                Sales Associates were very knowledgable
                We went into the store to purchase a washing machine. Chris K and Stan were so knowledgeable helping me pick out the right machine for my needs. I would highly recommend anyone looking to buy appliances to visit Chris K and Stan in the appliance department.
                by
                • DIY
                • Recommended
                Store #1230 Williamsvile
                My favorite store! While employees are often busy they still take time to be helpful.
                by
                  • Recommended
                  Showing 1-30 of 629 reviews

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