Clay #6153

Great Staff

AJ does an awesome job in providing great customer service!

The staff on Sunday were very young, poorly trained, and not helpful. 1 out of 5 staff that we interacted with was helpful. We had to step out of the way for store employees walking (and talking to each other) down an isle. Trying to order fence panels. Special order desk bluntly told us 'go to the service desk'. At the service desk the Employee was clearly not sure what she was doing. I asked if she was comfortable taking this order. 'No, but this is what they pay me to do." Panels were out of stock, so she asked another employee for help. That employee was rude to her as well. Very short 'I can't sell what we don't have' and walked away. Finally cashing out with a few other things, the cashier explained that with COVID, mills and shipping are way behind. Everything is backed up. She actually had some empathy for us not getting our materials. I would normally not need it, but it stood out compared to the other employees we interacted with.

I was disappointed in my visit to Home Depot because I was misled. I was told you were out of stock of Top Soil and Miracle Gro Garden soil. But when I got to your store for something else, both items I discovered were in stock - in abundance. I had sought to place a curbside pickup order but was unable to due to your being out of stock. I got my items though their was no assistance available at the time, but the cashier was efficient, friendly, sympathetic and apologetic when I explained my dilemma to her.

I have shopped this store for years, and as of late I have noticed a lot of personnel leaving and the customer care lacking in many ways. As a commercial account holder I have chose to go out of my way to shop at other stores, as I shop exclusively with Home Depot. I may never step foot in that store again until changes are made.

I had a very poor experience on Monday, May 18th. The employee James was very helpful. I was in flooring trying to buy a large amount of flooring and asked if they would match the price from the Auburn and Ithaca Home Depot. I showed him the price on line for Auburn (but they only had 8 boxes in stock and I needed 25). James took me to his Supervisor. The supervisor said they do not match other Home Depot stores, they only match Competitors. Now that's not logical. I was upset and left. I went to the Cicero store and spent $1,600 on the same items. The Cicero store quickly matched the Auburn and Ithaca price and that saved me $100. The Clay store needs to educate their Supervisors.

Please call ahead to make sure the store is staffed to load gardening materials such as mulch and other heavy items in your vehicle.

Purchased Vegetable Plants, but some didn't fare so well to the unexpected frost we've had. Asked for a discount and cashier called garden dept, and agreed. And gave me 50% off. I really don't think I would have received such compassion and empathy as quickly as I did anywhere else.