Reviews for Cleveland Heights #3818

Too many idle workers, disorganized inventory, Items not in aisles as described on app and aisles not marked at each end. I don’t mind locating items by myself and self check out, I can do it faster and better than some workers. Parking lot is full of litter and trash. I use the Highland Hts store more when possible. DONT LIKE NON SERVICE DOGS IN STORES

We shop at Home Depot for the renovation of two commercial properties. Our contractors shop at the Cleveland Heights location as often as they can, in large part because of Michelle. I handle the pro account from out of state and she has been so helpful to me as well, from helping troubleshoot payment issues to finding our perks and so much more. Thank you!!

I enjoy all ofy h8me depot purchases, the products I purchased are Amazing...the only bad experiences that Ive ever had was with their plants particularly the smart plants, they were good or so it seemed, everybplant I bought had dead roots or no roots, I followed tge instructions of the plastic care carda placed in some of the plants, i bought plant food, perlite etc, i noticed many of the plants at home depot are not regular plants, when i attempted to replant the plants had no roots, i spent over $150 if not more on plants and items to maintain them. Thats my only unpleasant experiences and tge only thing that I wouldnt recommend, not sure what technology tgey use to keep them looking buyable but it was wasted money in my experience. I will continue to shop there and would still highly recommend Home Depot for everything Except PLANT

Customer service is horrible,including acting manager,Andrew. Thank You Jason for your leadership

Would go somewhere else if closer. Other HD stores are much better, but further away. Store lacks good helpful knowledgeable associates except for a few that are great assisting in ANYdept.

Is it just me, or does an employee playing loud music on cellphone, while stocking shelves on a Saturday afternoon seem inappropriate?

Very kind and helpful with what I needed

They’ve got a very friendly staff and they’re pretty much always in stock

This is one of the cleanest places I have ever been in shopping.

The cashier I. Gardened was very helpful

I stopped in for mulch this morning and purchased 20 bags, however, because I'm having hip replacement I requested assistance loading them into the car. The cashier was wonderful and thoughtful as always and called for assistance after I brought my car around. The two employees on the floor in the garden shop promptly disappeared. She called a couple of more times over a period of about 10 minutes then asked if I would visit the service desk and have them try. They reluctantly paged, however, no one responded. An employee who later identified herself as Angela Robinson saw the situation, intervened and hurried outside walking to the far end of the store to find assistance for me. The one employee in lumber was loading a truck and couldn't help so Angela returned to the garden center and proceeded to load the 20 bags despite my protests. She insisted saying it was no problem and she was accustomed to lifting heavy items when she worked at the airport for 30 years. What a remarkable employee you have. It turns out she works in the hardware department but sensing the need of someone else she took it upon herself to intervene. I gave her a tip which she refused repeatedly and when I wasn't looking she put in back on the passenger's seat. I have run four corporations over the course of my career and would be honored to have an employee with the sense of responsibility and humanity that Angela displayed this morning.

I love home Depot employees greet you and help make your shopping experience as easy and unstressful as possible. Keep it up home Depot team!

Very helpful staff and massive selection of quality goods

The paint counter woman was very unapproachable and unfriendly. Would not buy from here if needed paint. Would definitely go to another store. I’m hoping she was just having a bad day.

I was happily and thoroughly helped with my bathroom projects and got great customer service from Elizabeth, the lady who helped me and she seemed genuinely caring about what I needed and made sure I had the correct measurements and products in stock and the ones that weren't in the store, she made sure they could be ordered and delivered to me.

Always have what I’m looking for

Every time I come in the Home Depot I have a very good experience. I am confident that Home Depot has everything I need for my projects.

Worst customer service I have ever had…never have I been yelled at in a store… and it was just me, it was EVERYONE in the self check out! She had so much disrespect for all of us and looked down on us as we were trash. I didn’t even bag my supplies as I just wanted to get out. Everyone in line was looking around in shock.

Had a great experience and Theresa F. provided excellent customer service.

The plus size women in the Cleveland heights store are just flat out mean. Must be something going on at home.

Avoid this store if you can.

I was able to get all items on list the first go around

This homedepot has the most pleasant employee's, Always willing to ask YOU if you were able to find everthing you needed.

This is hands down the best Home Depot ! The managers Enorel, Terrance and Troi are truly amazing . It’s s my one stop shop.

I was able to buy it, paid it off with no Interest. That is great service

The entire team at this location is great. They greet their customers with genuine smiles, and I enjoy shopping here. I gave 4 stars because they are also understaffed and that slows down the service overall.

As a person of a certaun age, I enjoy coming to a familiar environment wher the workers treat me with patience & respect and never assume that I don't jnow what I need or don't know what I am doing & yet are very helpful when I need it.

This particular store has been my "go to" outlet, in the Home Depot chain for years. I've patronized nearly every department; and have always received prompt, courteous, and attentive service. The store is generally very well-stocked. On the few occasions when I couldn't find a particular item, that I know they routinely stock, team members have checked other stores for the item. On one particular occasion, a few years ago, I was looking for a certain size and brand of refrigerator. They were out of stock, but checked around and located the item in the Willoughby store, and let them know that I was en route. When I arrived, the unit was already on a dolly, at Customer Service. I'm a fan for life!

So grateful for the new smooth parking lot!! It says Home Depot is invested in the Severance location in Cleveland Heights. Shows appreciation to its customers. Even above and beyond the owner of Severance Shopping center which he has neglected for years

good service overall