Maple Heights #3804

4.4

out of 5

89% of customers recommend this store
Rating Breakdown
5
(204)
4
(61)
3
(13)
2
(9)
1
(26)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.1
4.2
4.4
The Home Depot
Contact Us
Main: (216)581-6611
Pro Desk: (216)332-2913
Tool & Truck Rental: (216)332-2900
Store Hours
  • Mon-Sat: 6:00am - 9:00pm
  • Sun: 8:00am - 8:00pm
Location
21000 Libby Rd
Maple Heights, OH 44137

Curbside Pickup

Order online and we'll bring
your items out to your car


Learn More

See What's Happening in Your Store

Special Buy of the Day

  • Buy Online Pick Up in Store
  • Buy Online Deliver from Store
  • Order Pick Up Lockers
  • Home Depot Truck Rental
  • Propane Exchange
  • Tool Rental
  • Large Equipment Rental
  • Moving Truck Rental
  • Key Cutting

Nearby Stores

7.01 mi
  • 3460 Mayfield Rd Severance Town Ctr
  • Cleveland Heights, OH 44118
7.23 mi
  • 8211 Macedonia Commons Blvd
  • Macedonia, OH 44056
8.33 mi
  • 18800 N Market Pl Drive
  • Aurora, OH 44202

Recycling at Home Depot

Did you know?

This store helps divert waste from landfills by accepting CFLs, lead acid batteries, rechargeable batteries, and plastic plant pots for recycling
This store recycles all shrink wrap, contributing to the 780 million pounds that The Home Depot sold to Trex last year. This is used to manufacture composite decking, bringing us one step closer to a circular economy.
LED lights in your local store helped save on energy consumption by 98 million kilowatt hours last year. Many stores also participate in renewable energy initiatives like solar and wind.
The Home Depot's core values are based on doing the right thing for our customers and associates, and this commitment extends beyond our stores to our communities and the environment. We are your partners in environmental sustainability. Learn More.

Store Details



Welcome to the Maple Heights Home Depot. We're excited to help you with your next project.

We pride ourselves on our ability to help you finish your project, everyday. From Hampton Bay patio furniture to lighting our team will take care of you. Be sure to download our Home Depot product locator app in the app store to find items in the exact aisle and bay and make your trip that much easier.

At Home Depot, community involvement is important to us. In 2018, The Home Depot Foundation pledged a total commitment of half a billion dollars to veteran causes by 2025. In-store, we cover a wide variety of topics in our DIY workshops, where the focus is hands-on learning and providing you with expert advice to complete your project.

You can find us southwest of the intersection of OH-17 and OH-8, in the Southgate USA shopping center, behind Giant Eagle. Stop by and see us soon.

Sincerely,

The Maple Heights Hardware Store Team


How can I attend a workshop?
We currently have online livestream workshops that are taught by knowledgeable associates. Visit homedepot.com/workshops to see what’s available. For Kids Workshops activities visit here.

What additional precautions is The Home Depot taking in light of COVID-19?
The adjusted hours give stores the ability to staff appropriately and provide additional time to restock shelves and perform cleaning. As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from the Centers for Disease Control and Prevention (CDC), we've increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We've also stepped up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.

Is The Home Depot Maple Heights hiring?
As an essential retailer, we're hiring seasonal associates in Customer Service/Sales, Store Support, Freight, and Merchandising. We’re taking measures to keep our associates and customers safe, including providing face coverings and gloves, limiting the number of customers in stores at one time, promoting social and physical distancing practices, and implementing additional cleaning measures to sanitize facilities. Apply now. The Home Depot® is an Equal Opportunity/M/F/Vet/Disabled Employer.

Does The Home Depot Maple Heights offer curbside pickup?
We deliver curbside – order online for convenient store pickup daily until 6 p.m. Here's how:

  1. Buy Online and choose the "Store Pickup" option on the product page or in your cart.
  2. Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
  3. Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your email or text notification for Curbside Pickup. Let us know you have arrived by selecting the link in your “Order Ready” communication. Remember to bring your identification.


CUSTOMER STORE REVIEWS

4.4

out of 5

313 reviews
5
(204)
4
(61)
3
(13)
2
(9)
1
(26)
Associate Availability
Associate Helpfulness
Store Cleanliness
4.1
4.2
4.4
89% Of Customers
Recommend This Store 269 of 303 reviews
Star Rating
Home Improvement Profile
Gender
Age Range
Okay store but don't expect to get much help from the staff.

3.0

out of 5

Okay store but don't expect to get much help from the staff.

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I left my Home Depot card at home and stood in the customer service line to see if they’re able t...

1.0

out of 5

I left my Home Depot card at home and stood in the customer service line to see if they’re able to look me up with my I.D. The Home Depot greeter noticed me in line as asked if I had a return, I advised no but I left my Home Depot card at home and need someone to look me up. She advised thats fine and I was in the right place. When I got up to the counter Nate the Home Depot associate asked if I had a return and I advised no, and he immediately advises that I’m in the wrong location and that he only does returns and I needed to go to see a cashier at the other end of the store. I advised that I left my Home Depot card at home and needed someone to look me up with my I.D. and that’s why I stood in customer service . He advised again that he couldn’t help me because he’s return only and I needed to leave his line for a cashier. I advised that the greeter qualified me to stand in the customer service line and advised that they’re the ones who should be able to help me and that I was in line for 10-15 mins and I didn’t want to stand in line again and asked if he can please help me out. Nate then advises again that he can’t do returns because that’s not his function. I asked if maybe he didn’t know how to do purchases with looking up the I.D. and he advised that he can but will not do it because he’s only there to do returns. I just asked again for him to ring me out because the amount of time our conversation took I could be leaving the store, he advised that I need to leave the line “ sweetie” I advised him not to address me as “sweetie”. , he then goes on to address me as sweetheart and a few other pronouns such as ma’am and misses and tells me to go to the cashier, he then leaves and get Janet, Janet comes over and I explained to her that I left my card at home and just needed someone to look me up and ring me out with my ID. Janet the. Advises the same thing as Nate, that they only do returns only, I advised Janet that I shop at that store all the the time and that’s never the case for customer service and if she can please help me out. She then advises for me to stand in another line at the cashier. I advised Janet that I’ve already stood in line for 10-15 mins and the greet qualified me to get help at customer service so, she would either have to ring me out or get me the next spot in line for the cashier to ring me out because it wasn’t fair for one associate to advise I can get help at customer service and I wait for 10-15 mins plus conversation with her and Nate to get help. Janet calls a manager to ask on what she should do, the manager advises that she should ring me up. While I’m waiting in line I’m angry because Janet helps a couple for another 15 mins while Nate was available to cash me out. Plus I was also angry about how demoralizing and demeaning Nate and Janet just talked and treated me. I finally get to check out with Janet. When I was finished I took out my phone and took her name and advised I’m going to make a complaint because how I was treated wasn’t correct as I’m also a customer service professional and I wouldn’t had treated either Nate or Janet that way. Janet than blows up and start yelling at me for the whole store to hear, and I advised she’s being unprofessional and she points and tells me I can’t read, and all these other rude comments while yelling and acting crazy. She also advised me to leave the store. I guesses I’m not welcomed back at the Maple Heights Home Depot because I was told to leave by Janet. Many of the people I know who own homes on Maple Heights including myself don’t already like to shop in this city because of people like Nate, Janet, and Tune. If I don’t hear back from Home Depot advising that I can shop at this store, I will be sharing my experience with my friends and family. Lastly, Tune the young lady next to Nate was being rude by laughing and making comments indirectly at me during this exchange.

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Great pricing and huge selection of items

5.0

out of 5

Great pricing and huge selection of items

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not friendly store is not neat cashiers not helpful just standing there store can be more clean ,...

1.0

out of 5

not friendly store is not neat cashiers not helpful just standing there store can be more clean , more products

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Very helpful workers...assured me that what I needed was there on the phone before I drove there ...

4.0

out of 5

Very helpful workers...assured me that what I needed was there on the phone before I drove there thanks!

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The store is clean and the staff is very friendly and helpful.

5.0

out of 5

The store is clean and the staff is very friendly and helpful.

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I can usually find what I need, if not the store associates always assist me.

4.0

out of 5

I can usually find what I need, if not the store associates always assist me.

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Everyone there is nice and friendly and helpful.Keep up the great work

5.0

out of 5

Everyone there is nice and friendly and helpful.Keep up the great work

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