Reviews for Conyers #128

I have int the past had the worst experiences at this particular Home Depot. Could NEVER get anyone who cared to help, with multiple employees walking around the store. Several times I had employees tell me it was not their department, or they didn't know ???, I have also had problems with the call in customer service department. It has gotten better lately, but for a time I just drove further and went to to get Home improvements stores with better customer service.

Good store. Marybelle the MOD went above and beyond for me when I needed them to. Thanks y'all.

This is an excellent location. We have been readily helped even during late or busy times. Ms. Carol in appliances is very professional and courteous. There were a few others who were excellent as well. We didn't get their names but we still appreciated their kind assistance.

Too much freight in isles, I my day, it would have been put away. The isles are narrow enough with merchandise. I have to now use a handycap cart, usually the batterys are dead. The Covington, GA store has a better record of maintaining the electric carts. The training associate is right out on the floor all the time, doing a great job at the Covington Store, not the Conyers store.

Very clean, employees are very helpful! Love their selection of flowers and plants

My family purchased a Christmas tree yesterday and had a great customer service experience with DeaShawn! He was helpful, kind, attentive, and really took the time to make sure the tree was tied securely to our car when we left. Hire more people like him!

Ms. VM Jacob's was an awesome help to me. I purchased subway tile and more for a bathroom project at my home. She was knowledgeable based on the square footage of the space. She was pleasant to work with. Thank you so much.

Rosie (who works in appliances) did an amazing job. I really appreciated her customer services. I had a great experience.

The only reason I'm leaving a review, is due to having a horrible experience. The employees are not that focused on helping you unless you are in their specific section. They will brush you off and tell you that they will page someone, just to have you standing there waiting for 30 mins! I was fortunate enough to finally be assisted by an employee named Mike A., he was very professional and apologized for the time I had to wait. I am only giving this store a 4 star rating because of him. I also noticed he was the go to guy for a lot of help from other employees. He needs to be promoted or at least recognized for his hard work and dedication!!

The store was clean; however item needed was hard to find. I had to get employee assistance. I gave her 3x5 card with item number. She said item number did not match format they use. Website stated 6 items in stock on isle 48. Employee finally pulled large box from top most shelf. Item in large box bubble pack number exactly matched number on 3x5 card I had given her. I told her if customer or store employee can't find item, they would have 6 in stock for a long time. I have no idea whether she hung them on display hooks or returned the box to top shelf. This seek and search took 30 minutes.

Excellent customer service skills by associates in the appliance department.

Store is clean, the employees are friendly & helpful. Good selection of in stock merchandise...

The store is nice and clean and the shelves are pretty much always stocked, but the employees however are not the nicest. I have been told after spending 100's of dollars i was stealing as well as additude from many employees and waiting over 30 mins for an employee to come and exchange a propane tank. When you ask for help they look at each other and said no they didn't call and had to call again. Not too sure if they hate there job or what but this is bad customer service. I am a GM for a restaurant and I dont ever treat my customers as rudly as they have in this store.

Appliances clerk not very customer friendly. When washer was installed improperly, it was impossible to get anyone on the phone at the store. Tried 2 other numbers for delivery support with excessive hold times. When I finally reached a helpful person, the problem could not be rectified for over 2 weeks, resulting in a useless new washer. Will have to fix problem myself since Hone Depot delivery cannot stand behind what they sell and install.

Service quick and present. Sales cashier Cathy very helpful, friendly and made my visit enjoyable. Cathy also offered me a cart to hold fence and post stakes for easy delivery to my car.

The store was clean and products were easy to find. The employees were very friendly and also very knowledgable. Looking forward to my next visit.

The store was great, hand sanitizer and mask was provided, the store was clean and the best experience for me was Karen Walton the Appliance Specialist, I was with my 16 year old daughter, had no clue what I was doing, and Ms. Karen walked me through everything and made me feel very confident in my choices. Thank you Karen

This store had the items that I needed and couldn't at find at any other store since the summer. Plus the customer service that I received from an employee by the name of AJ was superb!

We had a great experience purchasing new appliances for our kitchen. Our sales associate, Kisha, was most helpful. She made the whole experience quick and pleasant. The prices were very reasonable.

Just the best the associate helped me from customer service to the final purchase. Come see Rosie

The store was clean, everyone was wearing a mask.

The store is clean. People are friendly knowledgeable. There is not a big distance between the entrance and the exit. I like that the carts are sanitized.

The store was clean and had everything that I needed

Customer service very poor on Thursday, August 20, 2020. Waited 45 minutes after paying for purchases to receive help loading building supplies.

The store is clean and stocked very well but it's like a ghost town with very few helpful employees. There were two lines open and each line had nearly 30 people waiting to checkout. If you are independent and know what your looking for and have the muscles to grab heavy items from high over your head then this is the store for you. If you need help or have any heart complications then this store will kill you fast. The cashiers take it very personal and told me I'm not wanted back and yelled like a crazy person the entire time about me being 6ft. Literally I was 10ft because my sheetrock was 8ft and I was 2ft behind the next customer. My body was behind the red line but my items weren't. Is it the items that are contagious or the people. If my sheetrock is contagious then this store should be closed because there was stacks of it near the lumber section with a whole lot of other tools and supplies.

Excellent shopping experience.

The employees that I encountered were rude and condescending. The issue I had with my project could have been resolved if I spoke to a seasoned employee, but the ladies I spoke with were rude....

Great store to shop for your home improvement needs.

I would recommend this store as they have great friendly and knowledgeable Representatives.

Awesome Shopping Experience! This store was well stocked up, clean, organized, and neat. The Employees were pleasant! They acknowledge you by Speaking to you! We ended up purchasing a Washer and Dryer Set! My husband and I felt good after our purchase! Great job Home Depot! You’re The Best!