#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(704)987-3264

Rental Center

(704)987-3263

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

17111 Statesville Rd

Cornelius, NC 28031

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.7 out of 673 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (673)
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Showing 1-30 of 673 reviews
Cleaner than ever surprising, discoveries only at the Home Depot
I was pleasantly surprised to learn Home Depot carries orange scented 12% vinegar… I use the vinegar to kill poison ivy and spot weed treatment all the time. It’s a great cleaning agent. Until I looked at Home Depot I never knew there was orange scent also. The big aha is now I can clean inside also I never knew there was a peroxide for cleaning. Just one trip down the aisle has changed my cleaning routine !!
by
    • Recommended
    Online chat customer service is rude, and will alter prices in cart
    The store is fine but the online customer service is not consumer friendly! I showed screenshots of the range I brought and was just delivered for a price match and when it was discussed they partially refunded me. I questioned why not the proper amount and they had adjusted the sale price as we were chatting, the price was altered since the chat had begun in my cart! Very dishonest folks to deal with, as a retired soldier I expect a higher level of professionalism!
    by
      Awesome employees
      Valerie the store manager helped us find the Christmas decoration we have been looking for. We were able to get the last one they had. Thank you to the staff for helping us.
      by
        • Recommended
        Durable, reliable
        I bought this wheelbarrow to withstand the rough terrain of where I live and for the purposes of debris and dirt removal. It is doing the job well!
        by
          • Recommended
          Felt Robbed
          Please support your local small local retailers if the big box stores can’t do better on prices than they’re doing. 50 dollars for two small boxes of lights and to small drop cords.
          by
            Always has what I need
            I would take Home Depot over their competitor any day. Russell in the Pro department is a true asset to the store and always of great help to the customers like me.
            by
              • Recommended
              Jasmine rocks!
              Jasmine is the epitome of superior customer care. From her friendly smile to her thoroughness in locating the microwave I was looking for to the engaging conversation to escorting me over to see the kids in Home Depot aprons working on projects….i left the store with a smile and cheerful outlook for the rest of my Saturday!
              by
                • Recommended
                Great customer service!
                Such a pleasant experience to shop in a store where the employees go above and beyond to help the customer!
                by
                  • Recommended
                  Perfect customer service experience
                  I went in a few days ago to get estimate for wood flooring but decided to return to change order to just carpeting one room…the same employee Marcelino help me….he did lose patience…he took his time and explained everything in detail…he has great knowledge of carpet and wood floors. I couldn’t be more happy with my experience.
                  by
                    • Recommended
                    This Home Depot has great customer service!!!!
                    I definitely will be coming back here. Great customer service. I bought my John Deere tractor here as well as my Simpson pressure washer. Free shipping to me or to the store.
                    by
                      • Recommended
                      Outstanding service
                      We were in the store late looking through the blinds. Jazmine from appliances offered to help us and made sure we got what we needed. We were so impressed we bought a washer and dryer from her too. She happily stayed late to help us and we appreciate it as my schedule doesn’t leave much time to shop. Thank you Jazmine “ You’re the best” see Jazmine in Cornelius!
                      by
                        • Recommended
                        Appliances Customer Service/Sales
                        Home Depot Cornelius has an Excellent sales person in Jazmine. Her expertise in product selection, listening to customers wants/needs and direction to select the best options for us… was a Huge decision in purchasing appliances from Home Depot. Thank You for hiring Jazmine to help your Home Depot shoppers-buyers!
                        by
                          • Recommended
                          a new refrigerator!
                          I was looking for a new one and quickly as mine had stopped working. I was helped quickly by Glenn. He was friendly, knowledgeable and professional. I had some unsual specifics and he stuck with it until he got exactly what I needed.
                          by
                            Great Service
                            I needed a certain type of screw for a dining room chair.Tracey took the time helped me to find what I needed .He was very helpful and knowledgeable.
                            by
                              • Recommended
                              Help on the spot!
                              I needed info about a sunshade for my gazebo As I was walking around the store so many sales persons stopped and asked if we needed help That’s so rare in this day and age. I surely will shop there again. And the supervisor who really helped us was knowledgeable, informative, and a good listener. Excellent service. .
                              by
                                • Recommended
                                Great Service
                                We purchased carpeting for a new home we purchased. This is now the second time we have used HomeDepot for carpeting. Ken was very kind and walked us through the process. Finished in less than 30 minutes.
                                by
                                  • Recommended
                                  Painful
                                  Understaffed, time killer
                                  by
                                    Awesome store!
                                    Always find everything I need with wonderful employees! Highly recommend!
                                    by
                                      • Recommended
                                      Thank you Alison!!
                                      I came to buy a Dishwater. Alison was the sales associate. She extremely helpful and made the purchase go smoothly. She deserves to be acknowledged for her customer service!
                                      by
                                        • Recommended
                                        Flooring
                                        Store is neat snd clean, and staff members were knowledgeable
                                        by
                                          • Recommended
                                          Great service
                                          My appliance specialist (Glenn Oliver) was nothing short of amazing. Glenn was very knowledgeable about the different models and features helping to help me maximize the best value based on the product features. In addition, Glenn was extremely patient and professional throughout the decision making and purchasing process. I was totally satisfied with Glenn’s support and assistance. I would definitely recommend Home Depot in particular appliance specialist Glenn for appliance purchases. As a result of Glenn’s assistance I purchased a 4 piece kitchen appliance package. I would definitely repurchase appliances again with Glenn’ assistance. Thank you.
                                          by
                                            • Recommended
                                            Tuff shed
                                            Billy ( manager) made my shed buying experience easy his knowledge about product and the virtual design of what I was purchasing made me confident that I would be receiving exactly what I wanted
                                            by
                                              • Recommended
                                              No care for customers!
                                              Finding the items I needed took some doing. Self checkout was absolutely horrible! You must have at least one manned register. It took me longer to self checkout (through no fault of my own) then to shop . The person watching the registers was no help either! Maybe you need a senior citizens manned checkout. I'll look for somewhere else to do my hardware purchases, like a competitor store closer to my home.
                                              by
                                                Customer service
                                                I had to track down someone to help me. When we made our purchase the employee needed a manager to assist and we waited more than 15 minutes w/o any response. If he was busy he could at least responded he would be there soon. Finally someone else came to our response. Then when I went to checkout another item there was a problem and customer service didn’t seem to have but one person who knew anything. Home Depot seems to lack enough employees to offer good customer services.
                                                by
                                                  Employee saved HD from a UDAP complaint
                                                  Josh and Alex were wonderful, saw the issue and resolved the problem. 5 star employees and saved Home Depot from a UDAP complaint and potential law suit.
                                                  by
                                                    • Recommended
                                                    Uncomfortable customer service
                                                    I went to go buy a tool I asked for out of the cage and proceeded to continue shopping as I was gathering other materials for a small project. The associate proceeded to follow me around the entire store without saying a word to me just watching me making me feel extremely uncomfortable. If you have a theft issue don’t take it out on your customers hire a theft prevention specialist or a security guard. I was so bothered by the situation I dents even end up buying the tool I ended up just getting a battery and a saw guide.
                                                    by
                                                      Wonderful store!
                                                      Found exactly what I was looking for and much more. Very happy.
                                                      by
                                                        • Recommended
                                                        Helpful staff
                                                        There is a home improvements store closer to my house but there is rarely anyone on duty to even answer a question. Home Depot has helpful friendly people so I find what I need and how to use it!
                                                        by
                                                          • Recommended
                                                          My day at Home Depot.
                                                          This is my flavorist store. Always find things I was looking for and more.
                                                          by
                                                            • Recommended
                                                            Delivery
                                                            The two gentlemen that brought my delivery were excellent very friendly and help me put the delivery in the back of my house as I requested. They were great.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 673 reviews

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