E Las Vegas #3303

very good

While shopping yesterday, I mistakenly left an item at checkout. I want back today with my receipt to see if they had found it. After first being told by the cashier head that she had no way to know if I was telling the truth or lying, I went to customer service where they did not communicate with me the process or anything else (though she had time to joke with other employees). Customer Service had security call up the cameras from the day/time and, what do you know, their video showed I was telling the truth. They did give me the item, but due to the rudeness from them and the cashier, I asked to speak with the store manager. She listened to my problem, however her apologies were things like, “I apologize, but...” and then gave excuses. I am not sure if she understood my point was that respecting customers might be a good thing. She also questioned my statement that there was the insinuation I was lying from the cashier. The conversation with her was short and it felt like she just wanted to get rid of me. It makes you leave the store feeling like you have done something wrong. My demeanor was calm, non-argumentative, and I didn’t interrupt. There are some amazing people working there; I have spent about $50,000 over the last 18 months and have met some really good employees. But they are the exception, and it’s clear that the manager is not leading by example with regard to treating customers respectfully. I didn’t record these conversations, so feel free not to believe me. But it did happen as I have described. I’m just letting you know so you might consider a different store.

This is my go to store. This location is clean and friendly.

This store is super friendly and neat. The staff is always very helpful. I LOVE this store.

Love the staff at this location. Priscilla the supervisor and Nancy in Tool Rental are AMAZING! Home Depot management- please keep these people happy! Many Thanks!

Employee calling out open lanes in a barking harsh voice gives the store a cheap flea market feel. I was in self checkout but a cashier came over, scanned items, did not put anything in a bag, then rudely requested my id. Other customers were self checkout without this harassment, why was I singled out? I'm a gay man and was there with my boyfriend were we singled out out of prejudice? No one wiping down carts and no hand sanitizer made available during this time is very irresponsible.

almost always has what we need for 9ur home at a reasonable prince.

If you ever have an issue with the store, try to find a manager named Coopie. She is the best; completely solved an issue that almost had me never going to this store again. So, yeah, kinda bad that there was an issue, but this manager went over and above to fix it and keep it from happening again.