#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)280-3402

Rental Center

(281)280-3408

Store Hours

Mon-Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

18251 Gulf Freeway

Webster, TX 77598

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 642 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (642)
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Showing 1-30 of 642 reviews
DELIVERY
They left the 10 bags of soil at the edge if the yard almost on the side walk . Was plenty only one car was in the drive way I'm glad is only soil that one will stole. Thanks home depot you nailed again.
by
    Friendly service
    I purchased a clearance item, last one with an open box. I was reminded to make sure the parts were all there
    by
      • Recommended
      Deep well!
      This store is always stocked deeply and has maintained.
      by
        • Recommended
        Awesome service!!
        I went into the store to place an order for an item that needed delivery. Tiera assisted me and did a great job. I appreciate her patience and how quick she got me set up!!
        by
          • Recommended
          I was extremely impressed with the knowledge of the crew.
          So far I am sure that I will return with any other items that I will need.
          by
            • Recommended
            What an amazing difference!
            Prior to this visit I avoided this store because there seemed to never be enough salespeople so I went to other locations. I visited this store to shop on 11/10 and was pleasantly surprised! I was greeted several times by smiling, helpful people! I have mentioned this change to several people because I noticed their names difference. Thank you!
            by
              Purchase of washing machine
              Darral and Linda were very helpful in my purchase. I applied for a Home Depot credit card at the suggestion of Darral for the benefit of no interest for 12 months. He was able to schedule delivery and installation within a few days
              by
                • Recommended
                Bathroom wall mirror
                Bought a day ago. Very hapoy with the product
                by
                  • Recommended
                  Home Depot
                  I like home depot. It is close to our home and people at work are friendly and helpful.
                  by
                    • Recommended
                    Clean store, friendly person at the door, introducing themselves and welcoming me immediate prompt individual attention from Gabriel and Simon.
                    Great store, clean store, friendly store, helpful store. I have shot there over the years many many many times and never been disappointed. But this visit, was exceptional and I’m thankful.
                    by
                      • Recommended
                      Plenty of other places to shop
                      Absolute worst customer service I have encountered in a long time!!!
                      by
                        No One Answers the Phone, No One Helps
                        The worst customer service experience I have ever had. Nobody answers the phone no matter how many times you call. They ordered the wrong item for me and I ended up waiting almost a month and a half just to get it. When the order finally came in and I asked an employee for help loading it into my car, he told me “you can do it, I’m busy.” Completely unprofessional and unacceptable. I will not be shopping here again and I do not recommend this location to anyone.
                        by
                          Ortho sprayer
                          Sprayer worked great.
                          by
                            • Recommended
                            Excellent service
                            We purchased our exterior house paint at this location. Great customer service and staff were very helpful.
                            by
                              • Recommended
                              Very long on selling and very short on required service
                              More than 15 months have passed since I paid for vinyl windows. One was incorrect and it still has not been replaced after all this time. The subcontractor HD uses does not seem to have a job tracking system or the one that is used does not function. There does not seem to be any follow-up about job completion and very few people seem to care about customer satisfaction.
                              by
                                Clean and organized
                                I bought a RYOBI string trimmer
                                by
                                  • Recommended
                                  Home Experience Depot
                                  Great selection of fruit trees and shrubberies. Close location and has a wide selection of hardware for your carpentry, plumbing, and DIY jobs.
                                  by
                                    • Recommended
                                    Amazing friendly service
                                    I wish I had written down the names of the people that helped me! I made on over the phone purchase (reciept H1859-427319) of a Traeger grill from Colorado for my dads 80th birthday. The young man that took my call was super helpful and so kind. That went so smoothly. And when I came to the store to pick up the item, the sales associates that I met there were just as kind! I feel like they were friends I had known for years! Thanks so much for making this experience great! Yay Home Depot Webster!!
                                    by
                                      • Recommended
                                      Cedar Fence Materials
                                      This was the first time that I chose the home delivery feature. I have 2 complaints. The delivery was made a day later than stated. Also, of the 30 cedar fence boards that I ordered, 6 were either split, badly discolored, or otherwise unfit to use on the fence that I was replacing that faces the front on my house. I will not use the home delivery option again where the store picks the lumber.
                                      by
                                        Home Depot doesn’t recognize police officers
                                        Upon checking out I was asked if I was a veteran. I replied that I am not a veteran but my husband is a Houston Police Officer of 36 years. To my astonishment I was informed that Home Depot only recognizes military veterans and firefighters. So Home Depot, next time you’re being robbed, please call the fire department for assistance.
                                        by
                                          The people
                                          Brian who works with doors is the best. Knowledgeable and so very helpful. He’s my guy!!
                                          by
                                            • Recommended
                                            Variety of products.
                                            Bought some landscape lights. Have purchased in the past and were very pleased with them.
                                            by
                                              • Recommended
                                              Yard assistance for nulch
                                              Yesterday I went in for red mulch and assistance in loading kr unloading much
                                              by
                                                • Recommended
                                                Excellent customer service
                                                I purchased several appliances. Elizabeth in the appliance department was extremely knowledgeable and helpful and made sure I ordered all the accessories and received the bundled discounts. Elizabeth provided excellent customer service!
                                                by
                                                  • Recommended
                                                  Self service location
                                                  It is nearly impossible to get information by phoning the store, so I usually go in person. If I’m lucky, I’ll find an employee to ask where to get something in the store. If I’m lucky, they’ll give me the right answer. Customer service is sorely lacking. You have to help yourself.
                                                  by
                                                    PEX-A inventory at the store.
                                                    Inventory for PEX-A is very bad. The store does not have all the basic fittings for PEX-A. And when ordered online you have to be VERY careful because they give you a mix of PEX-A and PEX-B.
                                                    by
                                                      NICE
                                                      Great place to shop. Very friendly and helpful employees!
                                                      by
                                                        • Recommended
                                                        Great customer service very very happy with my purchase and how everything was so easy
                                                        I give my salesperson to the Stars she was so awesome
                                                        by
                                                          • Recommended
                                                          Excellent Store
                                                          This is my go-to store for hardware needs. Always above my expected standard for appearance/cleanliness, and super friendly staff. Cannot speak highly enough of this location.
                                                          by
                                                            • Recommended
                                                            Great tools
                                                            I bought many things and those are very useful
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 642 reviews

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