I will only recommend a store I believe there is strong personal service and attention to details. I realize the Encinitas Home Depot is by volume on the weekends, a high performer. However, I think more interpersonal attention to increased "People" foot and vehicle traffic is needed. One or Two assistance managers are needed to roam the exterior entrance, monitoring vehicle traffic and most importantly, incoming and outgoing customers. This is not happening.
Instead of organizing the increased actions and movements, the only visible form of authority is a security guard. He roams the area; very unfriendly, quiet, not mixing or rendering simple courtesy in his area; such as moving a shopping cart, or making verbal contact with parents and children attempting to cross parking lot to the store entrance. On the other hand, He easily stations himself at the store driveway entrance, off El Camino Reel, smiling and making small talk with migrant workers; idling his time. When he is more suitable to roam the parking lot, offering assistance-with directions, being friendly, observing possible infractions, or concerns, taking notice of a poor condition, instead of acting "tuff" territorial and stationary.
Management of crowed areas requires concrete tasks for interpersonal actions and movements, in order to make people's visits to such places successful and happy! The Encinitas Store is such a place. More situational awareness of the personal safety and emotional needs of shoppers is needed, as they move in/out of the store. There are reason why this will be more effective than allowing a security guard, who by observation is indifferent to the situation.
Customer using the store are higher educated, higher income, more organized, more aware, and more responsible than the dozens of Home Depots I use through out Southern California; and they easily accepts warm, friendly, responsible direction, and they understand by experience, strong standards of safety are necessary; whether parking a vehicle, directing foot and vehicle traffic,
of providing security, when large numbers of people are gathered together. These standards make Americans a better living living group of people, and I think Home Depot can assign a better source of security and management supervision at this store on crowed weekends-customers deserve a more supervised experience, with out seeming oppressive.
