Reviews for Fields-Ertel #3813

When I walk in the very first employee ask me if there was some thing they could help me with. Wow customer was great.

This when I went to the Home Depot on Fields Ertel in Mason Ohio. The store was a mess, isles were packed full of carts with material on them. Exit doors blocked. Then I got outside and say an elderly customer loading material from a flat cart about 20 bags into his truck (a Home Depot employee walked right by him and never offered to help) This employee then walked by a woman load topsoil into her car and keep walking. I turn around and asked this employee if he knew what was wrong with Home Depot? I said employees like him who walked by people needing help.

Just finished shopping at Home Depot. We received excellent help problem solving and selecting what we needed for our project. Sean from delivery helped us and made it the best experience we have had at a home improvement store. We will be back!

I bought a bathroom cabinet at Home Depot and went back a couple days later and bought a shower curtain rod that matched. The store had the largest inventory of the 3 large stores I visited and, by far, the best customer service. Tom in Hardware went the extra mile by taking the cabinet out of the box so I could see if it was what I wanted. Next time, I'll go to Home Depot first!

Product availability

employee was excellent

Its awesome and no comments for me

The staff are helpful and knowledgeable

We were looking to buy a washer and the Mason Home Depot Associate Ms. LEISA assisted us kindly and guide us through the selection of the best product based our requirements. She patiently listened to all our questions and answered them politely. She did an outstanding support with our purchase and we were delighted by her service. She is such an asset to the store. **THANK YOU VERY MUCH** you are a star performer Leisa** From Mohan&Meena

I got a good deal on some high quality interior door handles that I didn't know existed. I opened a credit card account and received interest free financing and with a bonus. Couldn't ask for better service !

I needed basic things on this trip. Every employee I interacted with (3) were so helpful and went the extra step to make sure I got what I was searching for. It was nice to have great customer service for a change! Thank you!!

Good price great product

Mike the Manager was active and engaged not only with staff but myself as a customer. Nice to see! This was the best experience I had in the store ever! Thoughtful helpful and involved staff!

Thank you Logan for helping me with all those 50 pound bags. You went above and beyond!!

I would recommend this store unless you are getting paint. They have a very firery shewolf behind the paint desk.

This Home Depot store has been my favorite for several years. Not only have I bought building materials and flooring, but I have bought a variety of many other products through the past 20 years, including paint, yard items, light fixtures, hardware, boxes and storage containers, kitchen items, storm doors, whole new front entry for condo, and lumber. Much improvement in my condo is provided by Home Depot products. Employees and sales people have always been courteous and helpful, and products are not only superior, but there is a variety from which to choose.. The store has always been clean and orderly. I have many compliments on my home improvements, and I am always proud to explain that my place is a show place because of Home Depot. Thank you.

Great service. Pleasant associates. In and out quickly. Had what I needed. What more could you ask for?

The staff at the Home Depot at fields Ertl is amazing. I buy all my lumber at this store since they are so helpful in knowledgeable.

Nice, big clean store. Some of the most friendly and most helpful employees! It’s excellent customer service like this that makes me want to keep shopping here.

Bianca did a fantastic job and was very nice at checkout!

Great, helpful, honest about their knowledge employees.

We went into purchase a washing machine this week during the Memorial Day sale. The employee who helped us was extremely knowledgeable and friendly. She helped us pick the best option for our needs. We enjoyed working with her.

Lesia was awesome! I was pretty overwhelmed with all the choices and decisions regarding the appliances I needed to purchase but she was friendly, attentive, helpful, patient and professional. She made certain to let me know how long the sale would last, told me the added costs upfront and sent me back home to measure one more spot before making my final purchase. Thanking God for Lesia!

I support my local Home Depot because it reflects the heart of the corporate office. I really like their resistance to follow suit and get mixed up in the politics of the State of Georgia. As a Legal American I fully support voter integrity. And I stand with Georgia and The Home Depot. And I will no longer be supporting those companies and sport organizations that overstep their place in society. As for me and my house we will serve the Lord. And we will only support government, business, ect. that reflect our values

The last visit to Home Depot was for carpet. We had ordered it the day before and it was ready when we got there. Our Home Depot always has someone who will assist you and will go with you to make sure you find what you are looking for. The associates are always friendly and anxious to help. The store is always clean and neatly stocked.

NO MASKS REQUIRED!! Store was very clean, stocked, and cashier was awesome!!!!!

Nice Store Close to my house

The sales associate at the appliance department was very helpful and knowledgeable in helping me choose a washer and dryer!

We found the appliance department representative attentive and answered, or found answers, to all our inquiries. Took time to explain our Return options and Warranty Purchase option.

Always able to find what I need or ask someone for assistance.