Reviews for Flagstaff #482

David B. At the west flagstaff Home Depot is very knowledgeable and always willing to go out of his way to make sure he finds me a good exactly what I need.

Every time, the employees I’ve encountered have been Very Helpful !

The store is nice and I found every I needed. The review is mixed because I interacted with four employees, the hard working young man was nice and super helpful and my cashier was also pleasant. When I got back out to load my order I couldn’t find the young ladies who was supposed to bring it out ;to find out she took a break during bringing the order and left us waiting then she showed up with only part of the order so she went back to get the rest and left us to load everything then she shoved it to us and ran back to the break room.

This HD is in need of stronger management. On recent days I found that at least one self-checkout lane was closed, and the Contractors checkout line had 8 people waiting and only one checkout person working. Seldom does an employee ever ask if I need help with finding something. It’s as though they are trained to keep their heads down and don’t make eye contact with customers because they might ask a question!

Many of the plants were wilted and without water. Sparse inventory.

I bought items to upgrade a bathroom, maintain hvac efficiency, and needed additional leaf bags for pine needles and pinecones.

Great assistance by Manager Pooler and service desk rep Kansas to return a major appliance due to damage and return for another. Thank you!

I was dealing with Trex Railing. Unfortunatly, the vendor servicing Home Depot kept dropping the ball. The Home Depot Pro Desk did everything they could to solve the problems created by Trex. Home Depot's upper management needs to address this.

Genesis Giannattasio is a fantastic employee! Great kitchen design and always offered excellent suggestions!

Nice selection, however, I found it to be too high priced and returned it.

M a r l e y and Scott spent considerable time with the complicated order.

I'm all for small business and frequent small stores as often as I can but many times the selection and price of items at a big box store is a blessing and Flagstaff is lucky to have two Home Depots! Staff is friendly and helpful but sometimes hard to find. Please continue hiring or training knowledgeable employees.

It used to be I hated going to this store because there were so few staff to help. It’s so different now, lots of kind and attentive and smart help. Brandon at the order desk made it especially easy to order flooring and Antonia helped me with returns.

The Flagstaff Home Depot is th best, period. I have a complicated project composed of many sub-projects, and I cannot say enough good things about the employees at this store. Every time one of them saw me, I was asked if I needed help finding anything, and then given very accurate directions and additional information. They are friendly, extremely well trained, and this helpfulness cut down my shopping time considerably. Normally, at other Home Depot stores, I have to spend a lot of time looking for an employee and then waiting a long time for them to be free. You an bet I will lbe buying as much as pssibl for my projects from Flagstaff Home Depot!

I needed some help on my purchase of roofing materials. I hit the jack pot! Bob, employee # HCOS1U3 gave me his full attention and guidance. Bob, has many years of roofing experience and was very helpful with my questions and concerns. Bob, is the “ Oracle” seek him out. Thank you, HomeDepot, for hiring such good people.

I have never been in a Home depot that had such a nice set of employees. Every time I turned around someone was asking if I needed help. The service was unbeatable.

I received excellent customer service from an employee named Maroon. He was very knowledgeable and caring.

This store is slowly improving in customer service over the previous dismal or non-existent customer service. It's getting better, with each visit.

We have had some challenges in our orders and Sherman from the pro desk has been very professional and helpful. Give that man a raise.

I was satisfied with ordering my title over the phone with Mr. Tee very professional, patient , knowledgeable and helped with what I needed for my flooring and asked if I needed other tools for the job I was doing .

End nippers is tool I love to use while doing siding and other projects.

I had an excellent experience at Home Depot thanks to DJ, the assistant manager, and his associate John. DJ went above and beyond with his customer service, working his magic to accept a return that I thought would be a hassle. John did his best to work with LG to resolve the issue, but when that didn’t pan out, DJ stepped in and made everything right. They got me set up with the perfect washer and sent me on my way, completely satisfied. Outstanding customer service from start to finish—definitely a 5-star experience!

Very friendly and helpful

I asked about flushing pvc pipes with baking soda and vinegar followed by boiling water. Answer wa s YES. After a couple of questions it was also suggested I get a specific snake in the Plumbing dept. I was given the aisle #. And it was there.

Generally, I am greeted as I enter and thanked when I'm leaving. But rarely am I asked if I need help with anything. Fortunately, after shopping there for years, I know where most of the items are located. So, not a big deal for me. But newcomers could use the guidance.

We needed to special order noseeum window screen. Amanda and Morgan were knowledgeable and helpful. Great employees.

I am recently new to purchasing items So for the most part I am satisfied,with products so far.

I asked several associates for help and they seemed too busy, so I went to the customer service desk. Three associates standing there and only one person actual working. They left as I tried to ask my question. All I needed was to know where a product could be found. I thought to myself, in the past I received great customer service at other locations what’s different here.

Gracie at the paint counter went ABOVE and beyond to help me find a color match, spent time talking to my children and was so helpful!! Definitely made my experience much better!

Recommend. Sometimes you have to grab a person, other times they are right there, in your face; just depends on the employee. Overall, a good Home Depot store!