#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(314)830-7402

Rental Center

(314)830-7408

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
7:00am - 8:00pm

Location

13915 New Halls Ferry Rd

Florissant, MO 63033

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Upcoming Workshops

Customer Store Reviews

  • 4.5 out of 596 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (596)
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Showing 1-30 of 596 reviews
Great Service
Exceptional customer service!!
by
    Unprofessional kids work the paint department
    They were flirting and playing in others hair female had an attitude and if dude with the dreads start talking to her customers had to wait till they stop talking about what type of moisturizer they put in there hair
    by
      Terrible contractor for Flooring
      Terrible communication, no follow up, no show, no call
      by
        1 found this review helpful
        Great service
        Friendly staff and helpful picking out the items.
        by
          • Recommended
          The paint department is excellent
          Just ask for Derek, he provides great customer service
          by
            • Recommended
            1 found this review helpful
            The Home for Me and My Church Family!
            It is always the place for my church family and me to go to for our personal home needs!!! I highly recommend this store!! Thanks Home Depot for staying in our community!
            by
              • Recommended
              Terrible customer service, goodluck finding help
              Terrible customer service, good luck finding help. They have attitude problems and either not wear a name badge or turn it backwards
              by
                Exchanges should be simple
                I bought a set of bubs that was the wrong wattage and I noticed that they had the right wattage at the same price so I expect the exchange should be easy but they had to refund my money I had to pick up the product and then I had to repurchase it again and They act like they couldn't do it at the return counter. But they did. It could have been easier.
                by
                  Excellent Staff
                  Purchased a washing machine today. The purchase was made pleasurable by the outstanding profession attention provided by the sales staff person. The attention I received as a customer was outstanding. She was engaging, professional, helpful and very, very positive in her ability to represent Home Depot. I cannot say enough about the sales staff person who I have the total pleasure of engaging with during this visit.
                  by
                    • Recommended
                    1 found this review helpful
                    complaint
                    no parking in pickup and available employees and of course open garden when the store opens, It's summer
                    by
                      • Recommended
                      Store was clean sales people friendly and good selection
                      Store was clean sales people friendly and good selection
                      by
                      • Verified Purchase
                      • Recommended
                      Employees were friendly and helpful throughout this experience. Suggestions were made, my floorin...
                      Employees were friendly and helpful throughout this experience. Suggestions were made, my flooring choice was in stock, and the entire process from start to finish was seamless. I actually enjoyed this purchase experience compared to past visits to home improvement stores.
                      by
                      • Verified Purchase
                      • Recommended
                      Semog in the Lumber department and Adrianna assisting with self-checkout were both outstanding as...
                      Semog in the Lumber department and Adrianna assisting with self-checkout were both outstanding associates, very helpful!!!
                      by
                      • Verified Purchase
                      • Recommended
                      The service inside the store is OK, but phone calls do NOT get answered.
                      The service inside the store is OK, but phone calls do NOT get answered.
                      by
                      • Verified Purchase
                      I can't say that every visit that I've had at this store has been the best but my most recent was...
                      I can't say that every visit that I've had at this store has been the best but my most recent was hands down thee best experience I've ever had. Kim was very helpful, knowledgeable and personable. She educated our family on lawn care and bought children cookies. I wish ALL the employees could be like her!
                      by
                      • Verified Purchase
                      • Recommended
                      Good check out services.
                      Good check out services.
                      by
                      • Verified Purchase
                      • Recommended
                      Home Depot Florissant, Mo have a very helpful staff. I do not have to look to far fir an item. Th...
                      Home Depot Florissant, Mo have a very helpful staff. I do not have to look to far fir an item. There seems to be a friendly willingness to help
                      by
                      • Verified Purchase
                      • Recommended
                      A department head (manager) named Dave always goes above and beyond to help me when I come to his...
                      A department head (manager) named Dave always goes above and beyond to help me when I come to his store. His customer service skills are impeccable and he is very personable and friendly. I recommend the store to all of my family and friends. Thank you day for always making my shopping experience pleasant.
                      by
                      • Verified Purchase
                      • Recommended
                      Laquita Sanders is really helpful and knowable about the appliances she sells she is only I recom...
                      Laquita Sanders is really helpful and knowable about the appliances she sells she is only I recommended and I been shopping there since the store open
                      by
                      • Verified Purchase
                      • Recommended
                      MS LAQUITTA SAUNDERS was a very top sales person she help us with our sales
                      MS LAQUITTA SAUNDERS was a very top sales person she help us with our sales
                      by
                      • Verified Purchase
                      • Recommended
                      i had a pleasant shopping trip
                      i had a pleasant shopping trip
                      by
                      • Verified Purchase
                      • Recommended
                      I would definitely recommend this store! The associate DJ, provided excellent customer service! ...
                      I would definitely recommend this store! The associate DJ, provided excellent customer service! He went above and beyond to ensure I understood all of my options and had everything I needed. The store was clean and had plenty of options to choose from.
                      by
                      • Verified Purchase
                      • Recommended
                      I have repeatedly requested that you clean up the front of your store, as well as the parking lot...
                      I have repeatedly requested that you clean up the front of your store, as well as the parking lots. Both need your attention. The Florissant community deserves better.
                      by
                      • Verified Purchase
                      This store needs additional help. It seemed like I had to go through too much drama to simply com...
                      This store needs additional help. It seemed like I had to go through too much drama to simply come in and make a purchase. I knew what I wanted, however, to get someone who actually wanted to 'be bothered' with me was a struggle. Finally, with much drama ... the general manager arrived, and I completed my purchase within about 10 minutes. Although I gave a fair or two-star rating, from what I've noticed with other stores, similar situations seem to be a the norm. sigh ... It's very tiresome and disappointing ... at best.
                      by
                        The flooring department lied to me about various issue. When I heard the third lie I decided to ...
                        The flooring department lied to me about various issue. When I heard the third lie I decided to cancel my order. It took two hours to process a refund and they still could not get it correct. When I called the manager at 9:15 in the morning , he told me he would look into my issue and get back to me. At 1:20 I call back to try to get my issue resolved. I would not recommend this location. During my two hour wait, I observed three cashier letting the phone go un answered when they were doing nothing.
                        by
                        • Verified Purchase
                        Dave and Makayla provided us one of the best customer service experiences we have had. Those two...
                        Dave and Makayla provided us one of the best customer service experiences we have had. Those two went above and beyond and treated us with the utmost dignity and respect. Thank you Dave! Thank you Makayla!
                        by
                        • Verified Purchase
                        • Recommended
                        I Love my hometown HD just wish they offered the whole rigid line in store.
                        I Love my hometown HD just wish they offered the whole rigid line in store.
                        by
                        • Verified Purchase
                        • Recommended
                        I would highly recommend shopping there. But, not until it is cleaned up! It has always been a ...
                        I would highly recommend shopping there. But, not until it is cleaned up! It has always been a great store. Not happy!
                        by
                        • Verified Purchase
                        The gift cards I needed were right in front of the checkouts. Very convenient.
                        The gift cards I needed were right in front of the checkouts. Very convenient.
                        by
                        • Verified Purchase
                        • Recommended
                        Worse store in the area. You will be better served going to handy man hardware. Might cost a li...
                        Worse store in the area. You will be better served going to handy man hardware. Might cost a little more but at least they will take care of you instead of standing around getting paid to talk with one another. ( "The employees").
                        by
                        • Verified Purchase
                        Showing 1-30 of 596 reviews

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