Reviews for Forest Lake #2820

Home Depot is my favorite Tool/Lumber yard store. The employees are always friendly and helpful and they go out of their way to help you. And I always save money here because the prices are great AND because I always get a 10% discount because I'm a veteran. THANK YOU Home Depot!

helpfull employees,clean store

Every single time I’ve come to the store I’ve had nothing but positive experiences. This visit was due to my garage door breaking for the second time in the last month.. not a great day! This time I had done online research, and forgot to check online to see if it was sold in store. After realizing that the product was not sold in stores, a wonderful associate helped do some research on the spot and assisted me with picking out another product for my project. After this he helped me with getting the large awkward box into my cart and then made sure I had everything I needed for the job. The store offered a discount/coupon... helping to save money. I cannot tell you how that random act of kindness just made my day. I will continue shopping here, and encourage you to do so as well. Thanks Skip

Just stay away from the paint dept. We went to get 1 qt of paint. I was told 15 minutes. When we went back, Twila said it was in the "que". It wasn't, she just didn't do it. I waited another 10 minutes. Btw, we were the only customers there at the time. She stood there and shook the paint with her hands.I suggested she put it in the machine so it could get shaken better (novel idea). She put a dot on the lid, gave it to me wet (didn't even try to dry it) and I found out the hard way she didn't screw the lid back on. She was rude and if she's working again, I won't go there. They need to work harder on customer service. She needs to be removed from that dept. immediately !!!

Tom in Millwork is awesome. This Big Box store has a very personal side to it through its employees interaction with the customers

Ashley ( manager) is awesome!!

The friendliest and most helpful employees I have ever encountered at a home improvement store. The paint department and the cashiers are especially helpful.

We had a terrible experience in this store. Unusual as we usually have good interactions in this store, but bad enough for me to post a review. Employee told us he had 10 minutes left on his shift. We were looking for a power tool. The stock checker said there were 3 in the store, but they weren't on the shelf with the item. Said employee didn't look for them, but went one aisle over to ask another employee. I heard the other employee say, "yeah, they were probably stolen". The guy came back and said, "My manager says they were probably stolen." Again, no one looked and there were many, many boxes of additional stock up high in the cages. We left and purchased this item at a competitor that was 30 miles away from where we were; passing by two other Home Depot stores along the way.

My wife and I shopped at The Home Depot of Forest Lake this morning for a replacement refrigerator that failed during the evening that spoiled most of the food we had in it to keep cool. Upon entering the store, we were greeted by a very nice person that asked if she could be of assistance. After explaining to her what we were faced with, she brought us to Bethany who spent a lot of time with us to determine which product would be suitable for our home. She in turn asked us all the right questions that led us to the unit we thought best for our home in Hugo Minnesota. My wife and I are very pleased with the service we received at The Home Depot of Forest Lake Minnesota and will certainly continue to shop there from now on.

This store has the best staff! Everyone we encountered in our many purchases associated with our home addition was helpful, listened and responded to our requests in a timely manner. This is our go to store

Great location. Knowledable employees and always willing to help.

They are always pleasant and helpful at this store.

Awesome experience with polite and friendly staff at this location. Great 1:1 service from Assistant Ashley! Wonderful help from flooring dude too. Keep up the good work everyone.

I had bought a planer last week and forgot to have an associate price match it for me. I came back in with the receipt and Peggy was able to do the price match for me without having to bring the planer back to the store. Great customer service.

Very helpful and knowledgeable employees. Very clean store and well organized.

Store was clean and staff at customer service were very helpful. Received greetings when I walked in the door. Staff went above and beyond to make my visit great.

Please make sure that Michael and Ashley[Manager] are recognized for their job well done!!

The people here are always so willing to help

Great customer service! Everyone you come into contact with is so helpful and friendly!

We have just recently moved to the Forest Lake area. I have been extremely happy with the service and people I have dealt with at the Home Depot located there. We ordered Bali Blinds from HD and dealt with Mallory. She was great and extremely helpful and our installer Michael was exceptional. I have become a satisfied customer and will be doing more business with HD. Thank you for the excellent service.

This Forest Lake store is clean, employees offer to assist & are knowledgeable about products. Safety protocols are visible & followed.

All Staff are so friendly patient and willing to help. They know their products and remember their customers. Thanks for making redoing my kitchen a fun and low stress experience.

Dani was very friendly and helpful

Clean store friendly helpful staff

Everyone was so helpful. Jaime took the extra time to help us with all of our questions when we bought a dishwasher and a washer.

I received prompt and caring assistance to a product concern. We were able to find an associate to help us when needed; in fact, several times we were offered assistance in various areas of the store. Everyone was very pleasant, very helpful. I found everything I needed and found the pricing to be competitive (or better!) Everything was very clean, including the bathrooms. Check out was quick and easy.

Easy in easy out. always get my questions answered. and find what I need.

My wife and I went in to look at a Grill, the Staff was actively putting away stock items or helping customers, so I hesitated to ask one of the employees that was busy stocking actually the same products in which I was their for... I politely asked a few general questions to a employee named “Steve” , in which he gave me his honest and genuine opinion. That is what I was looking for , actually Help and I asked about 20 min worth of questions before I decided on which Grill was going to be the best fit for me. We ended up buying a Traeger Pro 575 , it was the last one in stock!! Couldn’t be happier with our purchase! I appreciate the help as I did NOT research before I came in. Luckily “Steve” was able to answer every question (with in reason) I had.

We looked on line to see if the Forest Lake, MN store had a Ryobi power washer in stock. Computer indicated there were two in stock. Sure enough, when we arrived at the store, there was in fact, two items in stock. Sometimes that is not the case when arriving at a store.

Great service in the lumber department. Highly recommend Jen!