Reviews for Fremont #6636

I bought two water heaters two weeks ago and had a plumbing company to pick them up for installations. One has obvious damages when I saw it so we went to the store for an exchange. There were only two left in the store but all were open boxes and all have scratches. We settled on the least scratches one but after the installation, I noticed it was made 4 years ago so it gave me problem to register for its warranty. After some back and forth, I finally settled down its warranty but days later, the other water heater started to leak. I had a plumber to disconnect the leaking one to swap for a new one in the store but had to pay $30 for the swap of the same model with the same price for unknown reason. Finally, on my 6th trip to the store, the manager approved to return the $30 back to me. I thought replacing my near end-of-life water heaters would be straightforward but I will think twice next time where to buy them. The only positive impression of my experience this time was there were two supervisors: Sheila & Allen who help me out on my warranty issue by talking to the manufacturer on the phone to settle this. They are wonderful employees but other than that my experience was lengthy and painful.

But Jose, my man, found the hedger I wanted to purchase. He did hesitate to assist me with my purchase. He went and retrieved the lift and found only 1 of the hedger I preferred on the highest shelf in your store. What a man. He is a keeper, other employees should follow his techniques to satisfy all you paying customers.

This store in Fremont is improving their service. Very friendly and helpful young employees. I bought 3/4 in Milwaukee aluminum conduit bender and a on sale Rust-oleum rusty metal paint and happy with them.

Every time I visit this Home Depot location, I run into the same frustrating issue—there’s never anyone available in the lumber department to help with cutting or locating materials. Even when I ask the front desk for help, they try to page someone, but no one ever shows up. This has happened multiple times, and it makes what should be a quick and straightforward trip incredibly time-consuming. The lumber department really needs better staffing and follow-through. I hope management takes this seriously and makes some improvements soon.

mistake order not me

This is a joke you ask for a comment but only about a product. Veryn poor

This store lost the excitement of customer visit. After few years, little better service for Christmas week. Store is great for hardware accessories, garden, plants, bath repair items

Excellent Excellent Excellent

I have visited this store several times this past year and have been pleased with being able to purchase what I need and exit without delay.

Always an Associate available on this Home Depot The cashiers are so friendly The bathrooms are clean & soap is available

When you see the price on the label don’t trust, check the price when you pay. I bought different prices paid more than labeled

HD had everything I needed.

I saw many worker bees walking around none of them doing anything and when I did ask 1 for where a certain item was, they had no idea

I got the big help in finding some garden soil (gyson) from the Homedepo employee, I believe his name as Brendy. He's a supper star, he went out his way to search for the item for me as it's not seen in the warehouse. He found it for me to guy, thank you Brendy. I hope I got your name right, if not I apologize for not remember it correctly.

I got wonderful and exceptional service from Peter(Dept 23/59R). Peter did an outstanding job helping me at the Fremont 43900 Ice House Terrace, Fremont, CA 94538 location. Peter really went above and beyond to make sure I got the things I needed at this Home Depot that other Home Depot's in the area did not have. Peter knowledgeable, friendly, an incredibly helpful in helping me find the items I need at this Home Depot. Thank you Peter(Dept 23/59R) for your AWESOME HELP!

I go to this store all the time for work and appreciate all the nice staff

I had an interaction with Tawheed at the returns counter Jan26, 2024 6:20pm. He has a big attitude. He’s very rude, didn’t say “hello, goodbye, thank you” or any common courtesy words. Just scanned and handed me the receipt after asking “what’s wrong with it?” with an annoyed tone like a robot. The robots that I see at some hotels and restaurants did a better job. The other female at the returns counter seems unpleasant too. Are the employees not getting paid enough lol? The Home Depot customer has gone downhill a lot.

I always returning extra materials that I bought. They only asked few questions and accept it.

I have 2 HD cards, when I try to use them for the purchase on 10/01/2023. Both are not working> Maria help me to apply a new card. Thanks maria.

Not only is everything locked up behind a cage, but individual items are locked up behind the first cage. There is constant beeping letting you know you are being recorded. Items have to be brought to the cashier for you, and then held onto until the receipt is printed, even though they see you paying. Basically, it feels as if you are a criminal rather than a valued customer. The lack of staffing, or lack of attentive staff at least, makes this entire ordeal even more time consuming and inconvenient. You never know how long it will take. We once had to wait an hour for a lawn mower. It is as if they want their in-store shopping to fail and go online only. No problem, easier for me I guess.

She will tell you to go to target before trying to help you, she rude and disrespectful but if you want free stuff and your check stand has problems she will tell you to leave with the items before helping you, so it’s not stealing if a employee approved it

Sherry was very helpful and professional

Easy to find the products. People are very friendly.

Not sure if this is permanent, but I do notice the number of staff increased and easy to find someone helping customers.

The staff and managers are interested in my needs.

Majie was very pleasant, knowledgeable of products and able to give other solutions in my needs of my projects I have to accomplish.

Spending more than 100k for remodeling my house and it’s very happy that Home Depot has available all I needed

Gayatri, helped me a great deal looking for the right parts

I have been to this store many times and can find most of the things I am looking for. On more than couple of occasions, the store employees have been very helpful. The place is not very crowded, so, you can get in, get the things you want and quickly get out.

Happy people who work hard to help me everything I with everything I need.