Galveston #6574

Great people, good service

GOOD PLACE TO SHOP

I was waiting in line to make a return and a guy walked through the exit and cut in front of me, witch was fine, no biggie. The cashier Karen did ask who was first. Then she answered the phone before helping the guy, when she was finished I simply stated that I bought the wrong color of grout and before I could ask if I could just walk to the back and grab the correct color Karen threw up her hand and said "Sir you're next" I tired to explain that I just wanted to walk to the back grab the correct color and she raised her voice and said "I asked who was first" That wasn't the point. I asked to speak to the manager, I didn't catch her name but she was apologized and allowed me to get the correct color for the exchange.

# 6574 is awesome store, i get a kick ouit of going there.

I never find products easily in Home Depot. Few things, if any, are where I think they should be. I've learned to park by the lumber door as that is near the exit. Beware though, as the contractors also park in this area. This store, as with other Home Depot stores, appears to be organized by someone devoid of trade, craftsman or DIY experience. The disjointed product array tends to walk you from 1 side of the store to the other. Perhaps this is by design and if so, I argue a bad design. You go to Home Depot with a mission in mind and the easier it is to find the products the quicker you get back to work and on to the next task. The store might consider training employees to deliver better customer service. I'm sure they go through the paces and have the training videos but at the point of customer interaction there is a gap. I'm also not sure who the store caters to. I am both a personal consumer of products for myself and my household as well as a professional consumer for the business i work in. I rarely get any service and would have to say that the associates are not helpful. On several occasions I have found myself in an aisle clearly looking for something with an associate also in the aisle. Rarely will the associate ask if they can help. Most of the time they have ignored me and walked away. I generally have to ask them for help and when I do they tell me either that is not their department but try Aisle so and so, not offering to help me find it. On a rare occasion they may look it up on their handheld device and on more than one occasion they told me how easy it is to simply look it up that way. Don't get me wrong. I am happy that we have a Home Depot. It's a place where I can go from time to time to browse whats on the shelf, pick it up, read the box, see where it's made. I'm always in search of that thing or two I didn't know I needed until the moment it's staring back at me. Yeah, it may sit on my bench or hang on a hook a while, but rest assured, at some point I will need it and hopefully I can find it when I do. As for customer service, perhaps the definitions changing and it's something that once was important but is no more.

All the store employees are super helpful and knowledgeable. Have been to many other Home Depots in many cities. Best one!!!

This is a clean store. The people working there are very friendly. They all seem to know there jobs or know how to get the answers

Store was clean, products easy to find. Cashier friendly.