#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(301)515-3865

Rental Center

(301)515-3861

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 5:00pm

Thu:
Closed

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

21010 Frederick Rd

Germantown, MD 20876

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Car with trunk open and app
Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.4 out of 710 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (710)
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Showing 1-30 of 710 reviews
Cashier
People outside were more interested in there phone's. Emma the cashier was amazing! Wish everyone would show initiative as she did!
by
    • Recommended
    Germantown Home Depot, a great shopping experience!
    I became a PRO customer for home and I am glad I did it.
    by
      • Recommended
      Best Home Depot and home improvement store in Maryland!
      Best Home Depot and home improvement store in Maryland!!!
      by
        • Recommended
        Great customer service!
        I was in a hurry to find products and when I asked a HD employee, I was correctly directed to the exact place I needed. Also, at checkout in the garden center, the cashier Dionne offered to come out of the warm room she was in and scan all the items in my cart. This was very helpful and kind of her!
        by
          • Recommended
          Happy Fall Season
          Great day shopping at Home Depot for my fall plants and decor; great selections. Thanks Ms Dionne for your help, and friendliness.
          by
            • Recommended
            STORE IS CLEAN AND EMPLOYEES ARE VERY HELPFUL.
            I BOUGHT 3 REPLACEMENT ANDERSON WINDOWS AND EVErYONE WAS VERY HELPFUL.
            by
              • Recommended
              Home Appliances
              Just had a stellar experience in the home appliances section with Gloria L. So grateful to have bumped into her. She is bilingual in English/Spanish which made the experience for my mother so much better. Will be recommending our friends and family to go see her for their home needs. Thank you again Gloria! You made our day!
              by
                • Recommended
                Many things to select from and great prices and people.
                I buy all my paint at the Germantown store and all my flowers and I just bought some waterproof sealant for my wall in the basement. I am confident that our problem will be fixed.
                by
                  • Recommended
                  Zero Customer Service
                  Mostly untrained staff. If they were trained, they offered little to no assistance. No management noticed in any department.
                  by
                    Great customer service
                    Erik was a pleasure to meet. He helped me with my shopping needs. His patience and kindness was refreshing. Thank you for your superb customer service. Continue to shine!
                    by
                      First rate for DIYers and Pros aloke.
                      The germantown Hdepot is commendable regarding all that matters for an efficient and fast home project, for both individuals and Professionals.
                      by
                        • Recommended
                        Great store
                        very happy with this store
                        by
                          • Recommended
                          plumbing help
                          great service from Pasquale Carlo Falvo. if you need help with plumbing he is the one to go to.
                          by
                            • Recommended
                            AC replacement
                            Used Home Depot Services to replace Lennox Air Conditioner. They were great and helpful throughput the entire process from start to finish.
                            by
                              • Recommended
                              Great service and quick
                              Happy to have been a pro member and Christina was helpful to ask and offer me the benefits. Only to find out, I was a Pro member already. Thanks to her for her diligence to offer the benefits .
                              by
                                • Recommended
                                Excellent service
                                The pro desk was great and very helpful.
                                by
                                  • Recommended
                                  Excellent Sales Person
                                  We needed a clothes washer right away. We looked in Consumer Reports and knew what we wanted. A very knowledgeable sales lady promptly greeted us and showed us what we wanted. She wrote up our order, we paid and left the store. It was the quickest large purchase we’ve ever made.
                                  by
                                    • Recommended
                                    Great Customer Service
                                    After being disappointed w/ a missing part for an online order, we received EXCELLENT customer service from Makavin at the RETURN ctr. area. Our issue was resolved in a manner that we left the store fully satisfied.
                                    by
                                      • Recommended
                                      Avoid
                                      Only shop at this location when necessary. Do not expect customer service of any type.
                                      by
                                        1 found this review helpful
                                        Helpful
                                        Didn't give to get my delivery.
                                        by
                                          • Recommended
                                          Pricilla!
                                          Thanks for helping me with the boxes!!
                                          by
                                            Great service offered by Davino.
                                            Davino is a great, professional sales person at the Germantown store. He ehelped us, way to go Davino!!!
                                            by
                                              • Recommended
                                              Good experience
                                              The service that I got from SALE CASHIER, Bryan, was excellent. I did get great help from him while I was shopping at the store.
                                              by
                                                • Recommended
                                                Great customer Service
                                                Eddy from flooring & James from front end were Extremely helpful and professional!!
                                                by
                                                  • Recommended
                                                  Love Paint Department and self check out service
                                                  Jeff was so wonderful and willing to help every one. He is knowledgeable and professional.
                                                  by
                                                    • Recommended
                                                    Store manager Jojo is very rude and unprofessional
                                                    I had a call with store manager (Jojo) regarding my order I placed a while ago. Apparently my item was delivered to the store 6 days ago and no one cared to notify me about it. When I called the store, the store manager Jojo says it is not their responsibility to call customers. Then how the customer should be informed about the delivery? He was rude and speaking as I was explaining the case. What an unprofessional staff you hire. Never going back to Home Depot again.
                                                    by
                                                      1 found this review helpful
                                                      Great experience
                                                      Mr.Jeff Live was Fantastic he helping through out my shopping. He was very pleasant person.
                                                      by
                                                        • Recommended
                                                        Had a great customer service experience
                                                        Was initially frustrated the product I wanted, wasn't stocked, but a helpful employee went far out of there way to retrieve it.
                                                        by
                                                          • Recommended
                                                          Great people working at this store very friendly, they don’t allow you to waste your time !
                                                          I buy there all the time
                                                          by
                                                            Great location. Employees are. Very friendly
                                                            I apply for Home Depot card I was approved immediately and star using my card with a 50 dollars discount
                                                            by
                                                              • Recommended
                                                              1 found this review helpful
                                                              Showing 1-30 of 710 reviews

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