Germantown #2560

i was able to find everything that i needed.

The associates in this store are top notch, always courteous, professional and helpful. I will go out of the way to shop this store location.

This is our go to store for our home improvement projects. We’ve always had a pleasant experience and will not shop anywhere else! The employees are always helpful and items are simply to find.

Associates, who work at the plumbing aisle, were unfriendly and unhelpful. When I asked for help 2nd time to look for a product while he was placing returned items back to the shelves, he raised his voice and said he's looking for it. I'm not satisfied with this service. I wish Germantown HD have better employee training.

Poor Customer service. Came to the store to buy some Weed and Feed for my lawn. I lined up then pointed to one self-checkout machine to pay with cash. it did not work so I called for help. The lady came to help but did not work for her either. She then told me to wait and pointed me to another one. Again, the machine did not work. I then said I wanted to see a real cashier so I walked away from the self checkout area. The woman came to me and told me that I needed to line up. I said I already did and tried two different self checkout machines and they did not work so I wanted to see a person. She told me she did not want to be yelled at. I did not yell at her at all. I just tried to clarify that I did line up for my turn and did try two different machines. I've lived and shopped here so many times. Why does the customer service become so bad at this Germantown Home Depot these days? The manager should talk to his/her worker(s) about how to treat customers right.

I have a friend that works at this store and he shared with me that this is the busiest store on the East coast. I rarely have trouble finding what I need and when needed I order items online if they aren't in stock. While I wish the front of the store had alot fewer free-standing displays for various items, the store is organized and kept neat, especially being as busy as they are. I have no concerns with the store other then the free-standing displays up front. The staff overall does a great job and is friendly and helpful.

It seems increasingly more difficult to find help in this store. Many of the younger employees seem to have an attitude and don't want to be bothered. I had one of your employees in the paint department look at me when I asked him where an item was and then looked away and kept straightening the drop cloths. He pointed after asking twice. I occasionally will have an employee ask if I need help and they go above and beyond and I will mention their name in surveys and reviews.

I am happy with the service what I get today Daya was very friendly