Reviews for Hatillo #6412

I bought faucet for my kitchen I love it.

I am very happy and satisfied of my visit because the greetings of Ms. Diana at returns register, she also guided me to find the smoke detector I was looking for with a very positive attitude, which made me feel like I was in the right place to buy what I needed. Also Mr. Ruben from painting area was courteous and helped me to find the exact paint I was looking for and he prepared perfectly while keeping the painting area under control.

Excellent Service and attentive employees 5 stars store

For the most part your reps at this store are courteous and always willing to assist with my purchases.

If you are planning on buying heavy merchandise gather some friends help before getting there since there is no employees help avalable

GREAT PLACE TO BUY EVERITHING

During a self checkout the machine went out and charged me for an order without a receipt. I was not allowed to leave the store without a receipt. I was instructed to purchase the items again despite showing the charge to my debit card. I had to request the help of my bank to return my funds. My understanding reconciliation of these incidents are not reviewed in a timely fashion.

Since there are not too many Homedepots close to us. We shop a lot in this store. Since it’s a mega store. I feel that the employees should stay on top of the customers needs. Many of them seem confused

The entire workforce needs retraining and the supervisory, management teams need to be replaced to give this store a fresh and new perspective on quality customer service and satisfaction

I bought one Ryobi Portable fan for $89.00; and returned 2 days later to purchase 2 more for Mother's Day presents (and the stock was depleted!). At the Servicio al Cliente, they located 2 fans for me!

Needs more employees

The Hatillo Home Depot is great because it offers more variety and has a rental shop!

Associate with good disposition to help and excellent knowledge

The Hatillo store is my favorite. I find everything I need and the employees are the best.

I wish Home Depot would open a store closer to me. Too far away. And more friendlier knowledgeable people and more available plants fruit trees bigger gardening section

The place is amazing I found everything what I need nice and clean the only thing is you can walk the whole store and you can look for whatever you need and you're not going to talk to any employ unless you approach to First different another places where they go buy you and ask you if you need some help if you say no they keep going but I didn't talk to no bnobdy and no employee talk to me until I went to the racer today but I love that store that store is real good for me.

I purchase a lawnmower tracktor online, upon delivery I notice the unit had lots of scratches, the seat lining broken and part of the ignition and handle were bent or broken as somerhing heavy fell on it. The driver ( wich was very professional and gentleman ), mentioned that he noticed the issues when loading to the truck but was told that I was called by phone and agree with it, but I told him that there was a mistake as the only call was to confirm the delivery date. The driver offer to call the store to see if they would apply a discount, or to reject the delivery. It was to damage in my opinion as I was paying for a new unit, I rejected the delivery. That was 2 days ago and Homedepot has not called me to reschedule a delivery of a brand new unit yet. Im very disappointed with Hatillo Homedepot as it seems they tried to get rid of a display unit with several defects when I paid for a brand new unit.

I always bay and I’m happy and glad there’s a Home Depot near by

Home Depot will always be my go to store

I had a wonderful experience my last visit at Home Depot Hatillo. Employees were very helpful and knowledgeable and that is key for customer service.

This store have excellent employees always in the best disposition to assist customers

You can better the service if there is a stord closer to Barceloneta, PR. We are like 30-40 minutes to the next closer location.

I bought a washing machine and i am very pleased.

For those of us that have relocated to Puerto Rico and have not yet learned Spanish it would be helpful if there were employees that we could get help from that could communicate with us until we get fluent with Spanish. I love this Island and think the people here are fantastic. but to have the only hardware store here makes it somewhat difficult.

The casher made me happy the way she talk about the garden section casher.

Very exceptional customer service. Lidia(I hope I spelled her name correctly) gave us a fantastic experience & check out was smooth. I will continue my business with Home Depot Pro account for these upcoming years.

I made a comment or complaint if you will. Our visit to HD in Puerto Rico the very first time and everything went well up until we checked out our items. You don’t provide bags and that everywhere now a day. As we walked out our lightbulbs fell and one busted. My husband went back into exchange them for another and the cashier said, “they fell outside so we can’t exchange them for you.” My husband asked to speak to a manager and he asked her to get him another package of lightbulbs. We got them an went home which is 30 minutes away. When we went to install the lights the package was missing one! How rude! You can easily RTV them. Anyway, now we had to return to take them back wasted our time just for that. Do you have different operating procedures because it’s in the Caribbean?

Everything you need in one place.

My first time looking for a tractor and since I arrived and asked for help it was a very good experience throughout the process. Thank you Ana and Arturo