Reviews for Haymarket #4213

I buy new and get damaged product with no option to resolve the damage except compensation ($amount unresolved at this time). I can’t believe the OEM wants me unsatisfied with their product.

We bought 4 new appliances for our kitchen. The process to buy online was easy and there were texts and emails about the order and delivery. The delivery guys were very careful about bringing in the appliances. I only had the fridge installed as I was having our remodeler guy install the microwave over oven, oven, and dishwasher. I paid for haul away for old fridge, but only had them take it to my driveway as my remodeler was taking the old fridge. I also purchased a light fixture for over my island.

My shopping experience at the Haymarket, VA store is always good. The products are there. The employees are, without fail, friendly, knowledgeable, and efficient, especially Cheryl at the contractors' desk! God Bless Home Depot! Keep up the good work!

I am writing to formally express a serious concern regarding my recent experience with Home Depot during a major home renovation project. Over the course of a short period, I spent well over $10,000 on building materials—my first time ever making such a significant purchase through Home Depot. Unfortunately, this experience has left me deeply disappointed and genuinely distressed. I would like to share several systemic issues that have made this process unnecessarily difficult and, frankly, unacceptable for a customer making a large, time-sensitive investment. 1. Inflexible and Prolonged Shipping Process Several items I ordered were either extremely delayed or, to this day, still have not arrived. When I attempted to modify or cancel these orders, I was told that no changes were allowed simply because the items were “in transit.” This left me with only one option: to place entirely new orders for replacement items while waiting weeks for the delayed shipments to arrive—only to pick them up and return them later. This process was not only inefficient but financially and logistically burdensome. 2. Unreasonable Gift Card Refund Policy On one occasion, I placed a purchase exceeding $5,000, using my credit card for the vast majority of the amount and a small $400 gift card for partial payment. When I returned one item from this order, I was informed that the system classified it as a “gift card purchase,” and therefore my refund could only be issued as store credit—despite the fact that I did not purchase that item using the gift card. I respectfully questioned this, but was told that there was absolutely nothing that could be done if “the system says so.” I was ultimately forced to accept over $200 in unwanted store credit—despite having no intention of returning to Home Depot. This policy feels arbitrary, unfair, and deeply unreasonable. 3. Inconsistent Refund Processing Each time I returned materials, different employees processed refunds in entirely different ways. Sometimes items were grouped into a single refund; other times, each item was refunded separately. This inconsistency made it extremely difficult to track whether refunds were correctly issued—especially for customers like me who are managing multiple large transactions. 4. App and System Mismatch Even after returning items, the Home Depot app often continued to display them as “picked up” rather than “returned.” While store staff assured me that the internal system showed the returns properly, from a customer’s perspective this creates unnecessary anxiety. I found myself repeatedly checking my credit card account daily—wondering if and when the refund would actually appear. Home Depot is, by nature, a store where customers frequently must return unused or incompatible materials. Yet the systems currently in place make this process more difficult and stressful than any retail experience I have ever encountered. What should have been an exciting and hopeful season of improving my home instead became a deeply frustrating and discouraging experience. I genuinely never imagined that spending over $10,000 at a major retailer would feel like navigating a bureaucratic maze. I am writing not merely to complain, but to ask that Home Depot leadership recognize how customers like me—first-time, high-value renovation buyers—are being placed in situations that feel unreasonable, inflexible, and dismissive. I respectfully ask for a formal acknowledgment of these issues and an apology for the experience I have endured. Thank you for your time and consideration. I truly hope Home Depot will take steps to improve these systems for future customers.

I am so happy with the service and product.

GIVE US VETERANS OUR 10% DISCOUNT ON APPLIANCES

Ed and a young cashier were a great help to me in placing and order online.

I always have the best experiences at the Haymarket Home Depot, the employees are always very friendly and they always have a great stock of product for any job!

I enjoy coming to this store, staff is friendly and are always willing to help me find what I am looking for.

Well stocked. Need better on line inventory location.

Store was clean and organized, plenty of options on tools. Unfortunately asked.one employee for help to unlock a cage for a tool, waited 10.minutes. the same employee who paged for helped walked by and was not wearing an apron ( obviously off shift) had to force someone to help.

Very nice store. Smaller than most HDs. Found what I needed.

Very nice store, friendly employees and good selectiond

Mercedes, in the paint department is awesome. She was very pleasant. While she mixed my samples she gave me great tips on how to make my project successful and the proper type of paint I should use.

I love Home Depot, the prices are good, the service is excellent. They are very good at installing Kitchens, Cabinet Refacing, Countertops, Custom Closets, windows and doors, floors. Highly recommend, much better the others. The have good Financing too

I visit many supply houses, Home Depot for example in Haymarket stands out to me personally for many reasons. The shelves are stocked and orderly. Special order materials are easily picked up and in good condition. The staff all the employees does not matter the title seemed to always be in spirits of cheer and goodwill willing to help and a smile goes a long ways these days. Thank you for coming to Haymarket

When shopping in Haymarket 4213 manager shows a lack interest in the customer Always excuses never solutions, that comes from GM to the rest of the management team

I purchased appliances from Home Depot, and after four attempts, I still never received my delivery. Each time I placed the order, I was met with long delays and poor communication. Despite following up multiple times with customer service, I was never given a clear reason for the missed deliveries. It felt like I was stuck in a never-ending loop of disappointment. What should have been a simple purchase turned into a nightmare, wasting my time and energy. At this point, I’ve given up on Home Depot for appliance purchases and would not recommend them to anyone looking for reliable service. This review gives a clear account of your experience while being concise, and it highlights the core issue: missed deliveries and poor communication.

Online quantities are accurate, a near miracle. The store is always clean, stocked, and the floor staff always helpful and friendly.

I found my soda quickly and paid without having to spend too much time going through the whole store.

When I bought didn't come with the hardware and it should have, and the plants I bought died overnight.

Went looking for a variety of things. Was a great experience everyone was super helpful when I was waking in circles looking for stuff I talked to many different employees and they all helped me!

I recently bought GE Washer from Haymarket location. The service was Excellent and the person that helped me (Doug) was very knowledgeable,Explained the Process and Honest, Also the delivery crews was great his name Oscar.

This is a new location and the inside of the store still smells like new. Even though my family is more used to the other home improvement store we don’t mind to make an extra drive and come here.

I purchased 100 boxes of flooring 5 days prior. When I went to pick up the flooring on the scheduled day they only had 56 of the 100. I had to waste 45 minutes for a forklift operator to load the flooring on my trailer. They found 21 more cases in the store later and decided to cancel the 23 additional cases. I paid for 100 and only received 56?? 1 week later, I still haven’t received the 44 cases of flooring that I purchased??

Jeff and Lynne in the Kitchen department were extremely professional and helped us with our selection of cabinets. A great asset to the store.

Went in to buy a halloween animitronics not available in culpeper. She was very knowledgeable. Very patient, very professional...5 stars for her⭐️⭐️⭐️⭐️⭐️and I landed up buying almost 400.00 worth of unplanned shopping,because of her.

we had a frustrating and exhausting time trying to piece together parts that would work since our contractor would be ready to install next day. this store is lacking in inventory and sales knowledge when it comes to fencing even for a small porch