Reviews for Hybla Valley #4638

No issues, I reviled the help which reduced my shopping time

Dalmeth was really nice and helpful. She was excellent and help me make my return easy and fast. She has the nicest smile!

I love looking at all the great deals on tools and easy to find items. Thanks for a great shopping experience!

Home Depots on-line service was very capable and provided outstanding service and assistance. If you ever have a problem with an on-line order I recommend that you go to the on-line chat for assistance.

Dora, the woman at the pro desk, was very helpful. Went out of her way to assist me.

I bought red and green LED light bulbs on an initial trip to a home depot in Springfield. The green overpowered the red and we had lost the receipt a week later so we hoped to return the red light and get another green. We told the lady at the return desk our story and that we had the card we purchased the item with and wanted to get another green bulb and some other items. She held our red bulb and told us it's no problem. Smooth sailing so far! When we return to the desk she then explains how she has to return it since it's opened; this was confusing as this was the exact reason we came to the store. She then proceeds to charge us for the green bulb and other items, chastises us for removing our card early (despite the pin pad saying "transaction canceled, remove card"), finalized the transaction, and THEN processes a NO RECEIPT return for our red bulb and gives us store credit. What good is a store credit towards a light bulb you just made me purchase separately? I visit a Home Depot every 3 months or so and now I"ms tuck with $8 that I will most likely lose before I have something I need to buy from their company again. There is either a severe failure in the return process or employee training, but I clearly will not be buying anything from Home Depot that has even a 0.1% chance of needing to be returned. If I did, then they'd probably make me buy a new one and then give me my store credit towards that item.

One thing I like about shopping a Home Depot is that they are att pretty much laid out the same and isle labels are easy to see. It makes for a pretty consistent shopping experience. Sales associates are generally helpful. Am happiest when I can find something quickly and do not need assistance.

First I could not get any help. Then I found absolutely terrific help. It would have been better if the first person I asked would have followed through and realized no one responded to my initial request for help. ,

Customer Service at this Home Depot is and has always been excellent. My most recent return confirmed this, this store is run by folks who really know their business and care about customers. My wife and I regularly shop at the Hybla Valley store, even though it is a bit of a drive for us, because it is such a great store.

You guys need to hire more employees. It takes sometimes 30 minutes before I can find someone who is able to help. Hire more!

The store associated were very nice. Helped when I asked

I always like to go Homedepot to research our project and disused with staff and use full information thanks to Homedepot staff

Raul took my list of items that I needed to get and started with the ladders. Then went to tolls and got another person to assist there. We then went to the other side of the store for more items on the list. He gave all the time and effort that I needed and offered to help with knowledge and professionalism. Great JOB!!!

An outstanding Sales Associate in Blinds/Shutters has an effectual way of taking a tedious and cumbersome experience and making it painless, successful and pleasant. The only reason my overall rating is good and not excellent is due to the lack of colors and options offered. I find most of the HD Sales Associates very helpful, but she goes above and beyond and makes you feel as though you're her only customer. Thank you for being selective in your hiring process.

Terrific assistance from plumbing associate. Made my day!

I purchased some items online and stopped at the store to pick them up. Katrina was working the Service Desk and made sure my order was complete and I was satisfied with my purchase. She went above and beyond.

I can go to the store in Oxon Hill, MD; but, because of the excellent customer service and friendly store associates, as well as the cleanliness of this Home Depot, I come all the way from DC to shop at the Hybla Valley location.

I was greeted upon my arrival and made to feel important. I received assistance right away. The sales specialist, Jalonza Wesley, impressed me with her experience is assisting me with purchasing window blinds. I found her to be very dedicated and determined to provide the utmost customer satisfaction.

The store was very clean and the associates were very friendly and helpful

Great shopping experience. Very helpful personnel!

Overall Home Depot is a great store to shop. There are occasions when employees are not helpful or knowledgeable about the products. Most of the employees are very helpful but there are those who don't seem like they even want to be there.

The cashier was so fast and amazing. I will surely come back to shop in this store

We had several associates help us during our visit. Everyone was so courteous!

This review is about complimenting the cashier in the Garden Dept when I was in on the afternoon of October 15 (the check out time on my receipt says 3:04PM). The receipt says my cashier was Denis - DHM4654. Assuming that is true (because I did not see his name tag), Denis deserves a raise!...or at least a bonus. He exhibited a terrific attitude by greeting me in a very friendly manner when I entered through the Garden Dept entrance and was immediately available to check me out when I returned to check out. Further, when I came back, I observed him broom sweeping the whole area between the two cashier kiosks and a bit inward from there. No one else was around--not any other customers nor any manager that I could see. This tells me he's a very motivated employee doing his job and when no one needed checking out, he found ways to stay busy improving his area of responsibility. Well Done, Denis!

Was really surprised by the professionalism and the enthusiasm of the cashier. She loves her job.

I bought mums. They looked great and the price was right. I was in a hurry and it was later in the evening. Associate very helpful.

The cashier Jacinta was so amazing. She put a smile on my face before I left the store. She is the perfect example of customer service

I ran in to grab some light bulbs and realized I'd forgotten something else, but didn't know where to find it. I asked the lady I saw in the paint department and she guided me to the right place. As I was looking to check out, the sales clerk I saw sweeping saw me first and volunteered her register, even though it wasn't busy and I would have easily gone to another register. I went to hers simply because she was so nice and efficient. This store has improved considerably from my past experiences and I will be back.

I shop here just about weekly and I love it. I could get lost in a Home Depot and never return.

I find the people at Hybla Valley consistently available and trying to be helpful. From the moment you enter the store, they are there asking if they can help. If they don't have an item, they will help you find a store that does have it.