Reviews for Jacksonville Beach #6974

We’re DIYers who love hitting up Home Depot stores in Jacksonville, especially Jax Beach and Girvin! My husband’s a fan of the Veteran discounts, and we always bring our goofy 7-year-old boxer, Humphrey. The staff know him by name and even toss him treats! Thanks for making our trips fun!

During the Christmas break, my daughter and I went to Home Depot to spend the gift card I received for Christmas from her grandpa. She was very excited to shop with dad at the “Big Boy Store” (Home Depot) should have ser the smile on her face. I wanted to buy turf for my DIY golf simulator garage project. Mr. Higgins saw that I did not have enough money to satisfy my entire square footage and just gave a remnant piece free of charge and that solved my issue. He did not have to do that my daughter and I really appreciate it. On the way home to install the turf. My daughter was so excited about the experience she told everyone how nice Mr Higgins was to us.

Check out person was very friendly and happy to have helped

The JAX Beach store staff was so welcoming and helpful as we picked out this year's Christmas tree in their festive tent area - we loved the photo opp area and lights, too! They even let your family sign the cut piece of your tree and post it on their cutting board with everyone else's - great memory for our family! Tent was clean, organized and the staff let us see many trees to find the perfect one! Price was best in the area - we highly recommend and will be back next year!

Small neighborhood store but has lots of products. Love it.

The best customer support in the Jacksonville area.

I ordered custom made blinds in the store and was told they would arrive in 2 weeks or so. I received an email stating they were shipped and when they would arrive. Days after that date, I called the store because they had not arrived. I called the store and got the runaround for a number of calls. I finally spoke with someone who tracked them down and said it would be a few more days. They finally arrived. I hung them and they look great.

Greet service from paula!

Terrible experience trying to return an item after 8 days with A receipt.

I am a teacher and wanted to paint my classroom. The person in the paint department that helped me was so wonderful and made the whole project much more doable - from choosing the color, keeping cost in mind since this is coming out of my poor teacher pocket, and helping with other needed supplies! Great experience (although HD should offer an educator discount!!).

Put actual people on the register.

Customer service is always helpful and go out of their way to make your visit a pleasure.

I tried to buy a clearance dishwasher that was on the floor with a for sale sign. I went to purchase it and was told by tow employees that Home Depot will not deliver ot install clearance items. I was told it I want the dishwasher I had to haul it away myself. I offered to pay for delivery and installation. I was told not only could Home Depot not deliver they could not recommend anyone that could. Home Depot in my opinion should not sell clearance items if they refuse to service them . This is very discriminating to women

Manager was just awesome as was the supervisor. It is really nice to have good customer service when it is rare in today’s world.

The guy that retrieves the carts from the parking lot is FABULOUS - he is the hardest working guy on the property

In the process of remodeling my house I purchased the wrong size fixture. Had to return the door, they were open early and greased the skids on returns with a receipt. The correct door was in stock and cost a lot less. The entire process took less than Five minutes. Return/Receipt get the new door in and out, cool..

We stopped in to check out the spring plants and were very impressed by the enhancements they have made to the garden area - so clean, organized, and the new displays look nice! Everything was well organized and given they have a small space (compared to other stores), they had a big selection and quality looking plants and flowers! The cashier was helpful, polite, and professional - thank you! We will be back!

I purchased something online with a delivery. A third-party delivered the wrong item twice in one day. The store manager, Candyce wanted to make things good and she had one of her own store members to personally deliver the item since it was critical.

In a post-COVID era where exceptional service often seems to have diminished due to staffing shortages or employee training challenges, my recent experience at your store was truly a breath of fresh air. I initially faced significant frustration trying to place an order online, encountering several challenges that left me disheartened. Determined to resolve the issue, I decided to call my local store. From the moment I spoke with Tesla, a manager at the store, I felt understood and supported. Tesla listened attentively to my concerns and assured me the team would assist me in-store to complete my order. When I arrived, Carrie went above and beyond to help me. She was incredibly patient, knowledgeable, and efficient in assisting me with my large order. Her professionalism and willingness to ensure everything was handled correctly made a stressful situation much more manageable. Hailey, another manager on duty, also played a pivotal role in ensuring my order was successfully placed. She stepped in with additional assistance and exemplified the same dedication and customer-first attitude as her colleagues. Tesla, Carrie, and Hailey exemplified what exceptional customer service should look like. Their collective effort not only resolved my issue but also left me feeling valued and appreciated as a customer.

If you have a return it goes pretty easy and you can get the right product

The ladies at customer service were very helpful

All the employees on the floor were knowledgeable about what and where i needed. Just need a f w more out on the floor

Staff is always friendly and helpful. Checkout is always quick and efficient. The products I want and need are usually in stock or, if not, available online for quick delivery to home or store

So glad I bought the LG microwave! It’s sleek and quiet the delivery was on time and Corey did a great job on the install.

Good people make you want to buy @ HD

Karen at the appliances department was absolutely great . She was knowledgeable , caring and took the time to make us comfortable every step of the way ! SHE WAS SUPER !

Trust me , you don’t want my review on this subject.

This store has the absolute BEST EMPLOYEES, they listen to what you need, try to save you money in solving your challenge and even ask you to come back and let them know how it all worked out. (James, Ricardo,Alex and Kyle). They take responsibility and pride in their position at Home Depot. I love this store. It makes me feel like I live in a small town and they genuinely care about me. I visit there at least every other day and know a lot of the employees by name, but what is amazing is they remember mine! Everyone from the Supervisor in lumber, James who helped me create the plans and pick out the wood for a raised bed to grow my garden. to the cheerful cashier Sara who greets me by name. When I bring my grandson to the monthly kids event... I can't wait to introduce my little guy to all my friends. My homedepot feels like family and I don't want to forget Joey who is always ready to help carry out my purchases to my truck. I LOVE THIS STORE AND ALL THE EMPLOYEES IN IT!!

Came in for a pressure washer and received help friendly and informative.

Thankful for awesome employees to help me a woman at Home Depot LOL Robert rocks!