Jefferson County #1549

Michael went above and beyond in addressing my needs. Thanks you from someone who has been in sales with fortune 500 companies for 15 years.

Overall great experience. The employees here are incredibly helpful and go above and beyond to ensure you get what you need and have a great experience. It is no easy task to get a massive box (Traeger Grill Pro 780) off the top shelf of storage in the store and into a car, but they made it seamless and assisted me the whole way. Great job!

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Great help in checkout was Kaylee. Highly recommend her.

Very friendly staff, and super helpful. Well stocked shelves. Great operating hours.

Mixed feelings.  Just left sitting in parking lot filling this out.  Tears in my eyes, embarrassment in my countinance.  Had a wonderful experience with the older lady in returns. I returned 2 cans of paint. And purchased $130.00 in new items. Had wonderful conversation about how I , (along with 4 billion others)was single handedly keeping HD profitable LOL. She will remember me. Her station was at the end of returns so wasn't clear how to exit.  She said I could go either way.   I headed for the self check out door closes to my truck, instead of back tracking the other way; basket full of fresh new HD bagged items. Was immediately stopped by another older women who wanted to see my receipt.  I had absent minded folded it and jammed it into my wallet with easily 40 other HD receipts.  I stood there trying to find it as countless others walked by. Even told her about nice lady checker in returns, who would remember our fun chat.  She ignored that and continued her security diligence. Humiliating and ridiculous. 5-6 LONG minutes later I finally found the receipt . She said next time keep your receipt in your hand.  I will remember both ladies. How many people keep their receipt in their hand at home depot? Some may even throw it away immediately or decline it all together. Both ladies will likely remember me. I am a black female in an ocean of nearly entirely non-black customers.  And I will remember both ladies! I'm literally in and out of various HDs at least 4-5 times a week sometimes 2-3 times a day! Although I 'm a health/medical professional, I own several Airbnbs and do a lot of the work myself. I am GRATEFUL for HD in general. So Also grateful for the nice checker in returns.  Conflicted that one lady's assumption and treatment of me, (no "hello" and not listening to me) that I might be a liar and a thief led to her persistent actions, despite my calm demeaner and polite story.  Some will say she was just doing her job. I say I see groups of people who don't look like me exit through the same doors and are not stopped and double checked, or assumed guilty until they prove via documentation, innocence. It's by Red Rocks, the last HD before I head up the mountain to one of my properties,  so at some point I will need to go back. I will make sure my receipt in my hand! Actually I ALWAYS get a printed receipt for this very reason.  Just the first HD to do it to me. Had a hard time with rating. Store has many stellar employees. I shouldn't let this rotten experienc e cloud that.

great store for shopping

Very helpful at both customer service and helping me replace my hedge trimmer