Kona #1704

Edward Hickok and the delivery team did an excellent job! Keep up the good work.

When I shop in a store,and have difficulties finding an associate to assist me,it doesn’t make for an enjoyable experience. I DID find an excellent associate in the kitchen and bath department who was very helpful and spent a good amount of time with me, as I purchased appliances. Another thing I dislike at Home Depot,is having only ONE live check-out person,and the rest is self check-out lines...I want person to person contact when I shop. Otherwise,I’ll shop online instead of shopping IN the store.

The store restroom had feces all over it and urine an all over the floor. This isnt the first time i have seen similar here. Plus i saw more employees hanging out and talking instead of helping customers or even cleaning the restroom.....

Last Saturday, I looked at a garden dining set that I liked, however, I had to discuss my possible purchase with my niece who had reserved a dining set at Kmart. I prayed to God to help me in my decision, The more I thought about it, the more I wanted yiour dining set. Finally, on Tuesday evening after my discussion with my niece, I decided I definitely wanted the Home Depot dining set, but I feared it may have already sold. As I entered your store yesterday, I quickly looked to my left to see if the set was still there, and YES, it was there sitting about 50 feet from the entrance. Ileana was rearranging the garden furniture and as I approached her, she was so congenial, smiling, with a positive attitude and I told Ileana I am buying the dining set and we discussed delivery, which Ileana thought would be a few bucks, but found out from Melissa that it would be $79 for delivery. As I only live a few blocks from the store, I thought the delivery cost was too step for my ramen pocketbook. Melissa was very helpful & suggested even the delivery truck rental possibility. Ultimately, I decided to load the furniture into my car and that worked perfectly. Two men employees helped me load the furniture into the car with ease. The Home Depot Ileana and Melissa and 2 men made my day. Ileana and I discussed the possibilities of seat cushion flexibilities at which time Ileana informed me that cushions were on sale and I will be buying cushions within the next week. The Home Depot is my frequent favorite store. Twice, within the last 2 weeks I have purchased garden items--plants and pots/saucers. Melissa gave me a bottle of cold water while I waited for the delivdery men and Melissa brought my attention to going on line to complete your survey. The store was clean and your associates very friendly and helpful.

We were looking for a window a/c unit. There was one on shelf but was not in a box and we had questions. At first we couldn't find anybody (which is odd as we always are able to find a sales associate) so my husband found Sheri' (or Cheri") in the window covering dept. She called for assistance to help us. After a bit of time we saw Sheri' again and let her know we hadn't been helped yet. She called again for someone but came to see if she could help us. Long story short, nobody else ever showed up but Sheri' helped us with what we needed, had to look up the item as it wasn't in a box and not showing in inventory. We got the item on a cart and went to Sheri' s department and she printed out the warranty info for us and got us ready to check out by calling Sherry, at the front registers, and letting her know the item was not in a box and what the SKU# was. When we got to the front of store, Sherry was waiting for us and got us all checked out. Excellent customer service by these two ladies. Thank you so much for your help, you were so nice and friendly to work with. We hope to see you on our next visit to HD.

Store Employees are very friendly. Jose, Paint Dept. Supervisor was really smart, helpful, & responsible. Besides helping us on our paint order, he brought down the heavy solid blocks that were high up on the shelf for us when there was nobody available at that department! He also unloaded the blocks & all the heavy stuff that we bought in our SUV. Amazing Aida, Head Cashier (smart, friendly, & helpful) helped us on returns that no other staff could figure out. During other visit, she wrapped ten pieces of long 3-inch PVC pipes in our SUV to ensure that we drove home safely. Their excellent customer service was above & beyond! We love to shop at Home Depot.

Someones kid pooped on the store floor and no employee would go clean it up.

Friendly people do not exist here. Someone made caca on the floor in the back of the store - I told an employe and he said it's not his job to clean up "poop". Not the word he used.